Coast Buick GMC

thadj 

on DealerRater

6 months ago

Coast GMC has been my only maintenance choice for the last two years. I’ve always been very satisfied with the care and service provided. My latest visit was anything but satisfactory. On February 5, I made an appointment at Coast GMC for an oil change, tire rotation and to reset a warning indicator on the dashboard. The Service Agent told me they would “run a diagnostic” on the warning indicator. After waiting more than three hours, a Service Agent told me they couldn’t reset the indicator light on the dashboard. The only s... read more

T Ford 

on DealerRater

8 months ago

On October 26 2024, I was sold a 2014 Honda Civic, that was advertised for $10,900, at Coast Buick dealership in Newport Richey.I was hoping they drop the price, but instead the car salesman Marty, told me they would drop the interest rate from 17% to 10.9%. Then they included their dealer fees, putting the car total cost was $12,900. The finance manager Marc showed me, what my payment plan with gap insurance & a warranty would look like. Which showed the amount going up to $14,900, when I declined the offer & said it needs ... read more

Mjsjune23 

on DealerRater

a year ago

BUYER BEWARE. COAST BUICK GMC IN PORT RICHEY FLORIDA CANT BE TRUSTED. I PREVIOUS WROTE A REVIEW WITH 5 STARS HOWEVER THE VERY NEXT DAY WE FINALLY WERE SHOWN THE DETAIL OF OUR PURCHASE PRICE OF $86,600 AFTER NUMEROUS ATTEMPTS TO GET ANSWERS WE WERE GIVEN DETAIL OF ADDITIONAL FEES THAT WERE NOT DISCLOSED. I QUESTIONED AT TIME OF SIGNED BECAUSE PURCHASE PRICE WAS MUCH HIGH THAN EXPECTED. WE LEFT WITH NO PAPERWORK FOR ME TO REVIEW BECAUSE THE TRUCK WAS NOT EXPECTED ON THE LOT FOR A WEEK THEREFORE THOUGHT WE WOULD GET OPPORTUNITY... read more

littlebigman713 

on DealerRater

2 years ago

Would not recommend having your car repaired here Nor would I buy car from. I hope they see this and quit calling me to get my buick serviced. I would pay to tow it to Tasco buick, before I let coast buick touch it. 

GNJROMANELLO 

on DealerRater

2 years ago

Please read before going to this dealership for service. Absolutely the worst communication on your vehicle while being serviced and unprofessional service manager I’ve ever talked with. I brought my vehicle in for service at 8am on a Tuesday. It needed an oil change and I had a few other issues I wanted checked. Took 2 days to diagnose the vehicle and me calling several times with my advisor screening calls instead of calling to give updates. Wednesday I spoke with her she was finally calling the warranty company and asked ... read more

sspino 

on DealerRater

3 years ago

We were visiting Florida from West Virginia. Our 2021 Buick Enclave had a tire with a nail in it. It was losing air. When we took it in to Coadt Buick. After having it on a hoist for an hour, we asked when they were going to remove the tire. A gentleman came back and said they couldn’t fix it. We had to buy a new tire for $249. We had them take it off the rack and we left. We went to a competitor. They patched the tire and placed a liner in it free of charge! Coast Buick tried to ripe us off by not fixing it. Buyers beware o... read more

Levesque101459 

on DealerRater

3 years ago

I went in for service within warranty with a “service brake pad monitor” notice on my console. I was told it was fixed but the notice reappeared within five miles. Brought it back and they said they would replace the brake pads and sensor as the sensor is in the brake pad but they had to order the parts. Received a call from the dealer that it was not on warranty as it is maintenance. My brake pads are at 90% per Travis yet gmc will not warranty. Called GMC customer service and they said the same and said that coast GMC had ... read more

anthropo1981 

on DealerRater

5 years ago

I have had no positive dealings with this dealership. You should run away fast. The first time I dealt with this dealership was about 4 years ago. I bought a suburban from an owner and thought who better to inspect it than the company that built them. They told me it was in great shape but suggested carbon cleaning and a transmission fluid exchange. I bought the vehicle and had them take care of the suggestions they made. Little did I know that a fluid exchange is the kiss of death for the transmission and literally had issu... read more

nervousnell56 

on DealerRater

5 years ago

Poor customer service and very deceitful We purchased a CERTIFIED 2014 Buick Encore. There was no negotiation of the price. We plunked down $4K and financed the rest.We even bought extended warranties. The saleman, Chris Sims, kept stating to look at the CarFax. Such a great car! After all the paperwork was processed and we were preparing to leave with the car, we were handed ONE key. This is a CERTIFIED car, right? Why only one key? We were told it would be $200 for another key. All of a sudden there is this attitude. "Afte... read more