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Volkswagen of Boardman
- Car Dealers
- Boardman, OH
About this business
Location details
7850 Market St, Boardman, OH, 44512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Never going back I'd like to start off with Bob Bezzarro, Estevan Suarez, and Christina Showers are all top notch employees and go the extra mile. And if u go to Preston vw of Boardman see Bob or Estevan for sales. And Christina is financial manager and makes all the paper work fast and simple. But the service side of this dealership is just so bad that's why I'm giving it 1 star. I have 3 Volkswagens an 84 rabbit, 09 GTI and 11 Jetta tdi used. I got the 11 Jetta still under warranty and also got the extended 5yr/60K miles. ... read more
Business response:
This is Bobby Preston the Owner of Preston Auto. We truly appreciate your feedback and have taken into account your recent experience here very seriously. While it pains me to hear of such a bad experience, your feedback is invaluable to help me manage my family's company. We aren't perfect and try to learn from our mistakes. I accept full responsibility for this short coming and I hope that you accept my sincerest apology, there was miscommunication and misunderstanding and this most certainly should be fixed under warranty... read more
Where the Customer Really Doesnt "Come First" The service manager refused service on 2013 Volkswagen with 14000 miles d/t personal reasons. Refused to even diagnose the problem leaving my service engine light on a second time in 200 miles after failing to fix it the first time. I'm a single mother with a three month old son now I have to drive my vehicle 45 minutes each way to have my car serviced and hope that it doesn't break down in the meantime. I paid $30000 locally so I could have these issues addressed locally and not... read more
Business response:
Dear Valued Customer, As we mentioned to you previously, because you had performed your own work to your vehicle including installing your own intake, we are not able to perform work on your vehicle under Volkswagen's Warranty policy. From speaking with Volkswagen, although the parts were removed and put back to factory stock, they are still refusing any warranty repair. We've had lengthy conversations with them trying to get them to help, but they are standing by their warranty policy and unfortunately there is nothing we c... read more
service failure the worst service department i have ever dealt with. 12 days to do a 4hr repair. when trying to get answers as to why it was taking so long was told if i was unhappy they could put my car outside for me to pickup. you can be sure i will find someone else for my future needs.
Business response:
This is Bobby Preston the Owner of Preston Auto. We truly appreciate your feedback and have taken into account your recent experience here very seriously. While it pains me to hear of such a bad experience, your feedback is invaluable to help me manage my family's company. We aren't perfect and try to learn from our mistakes. I accept full responsibility for this short coming and I hope that you accept my sincerest apology, we dropped the ball in not having the work done in the time promised. While I know it wasn't ideal, we... read more
This review is for the Preston Volkswagen in Boardman. My husband took our 2010 Volkswagen Jetta TDI in for some services. When we picked up our vehicle my husband lifted the hood of the car to make sure everything was fine and immediately noticed that the engine cover on our car had been cracked. It was not cracked when we brought it in for service. My husband went and got a technician to show him it was broken. A message was left with the manager. The manager refused to replace it because the technician said that he did no... read more
Business response:
Mr. and Mrs. Ridzon, thank you for your feedback. As you very well know, you purchased a 2010 Volkswagen Jetta from the previous ownership on October 29th 2009. Since then you’ve had many issues with the vehicle that have been replaced and fixed by the previous dealership and Preston Volkswagen. February 2nd 2010 when you brought your Jetta in it had 9,733 miles, you contacted the dealership to get your engine cover replaced. Mr. Ridzon stated that he broke the cover trying to fix something on the vehicle; nonetheless, the e... read more
We wanted a Passat with leather, and our salesman told us that none were available due to mad cow disease in Europe. Supposedly, leather was being rationed to upper-crust models. Needless to say, we left, went to Stadium Volkswagen in Boardman (where we bought our Passat), and there were 8 Passats with leather interiors. Service with both dealerships is awful and Volkswagen NA does not care. After first oil-change, the skid plate fell off the car because they didn't replace all but one of the clips.
Frequently asked questions about Volkswagen of Boardman
How is Volkswagen of Boardman rated?
Volkswagen of Boardman has a 4.6 star rating with 1,194 reviews.
When is Volkswagen of Boardman open?
Volkswagen of Boardman is closed now. It will open on Monday at 10:00 a.m.