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Volkswagen of Boardman
- Car Dealers
- Boardman, OH
About this business
Location details
7850 Market St, Boardman, OH, 44512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The only good experience I had was purchasing my vehicle with Tyler. I have had nothing but disappointment after buying my 2023 Volkswagen Jetta in 2023. I thought buying a brand new car would leave me free of issues for years to come. I ended up losing coolant and when brought in to the dealership they were telling me it was normal to top off coolant. This is a closed system and should not be losing coolant. This happened for a second time and shortly after, the check engine light came on. Now I knew there was a problem and... read more
Business response:
We are sorry to hear that you are having so many issues with your new vehicle. We are also sorry about your service experience at our dealership. This repair often requires the dealership to tear down your vehicle and with a limited number of loaner vehicles we are unfortunately scheduled out with these repairs. Please reach out to our service manager Brady to discuss further. 330-726-8948.
Barry Ricker did not work at Preston VW in 2023, having retired years ago. Please remove my name.
I came in to get routine service done to my vehicle and I informed them I only had a set amount of money to spend and they kept trying to up-sell me in services saying the software needs updated very slow service and poor attitudes and will not be coming here again if it can be helped
WOW! I am giving this “Service” rating as one who has been in the job of Service Manager. The only way this Preston Volkswagen has a 4 star rating is that they coming the quality VW product sales with the extremely poor service department. My Passat was running poorly so I took it to the authorized dealership service dept. with the intent of having a professional experience with my car repairs. After $600 and over a week of waiting my car runs the same as it did before I took it in. The service manager Michael L, told me I n... read more
Customer service was great Seth was very easy to work with it’s the other thanks you have a sister managers and managers and owners they gave me big problems never again what I buy from Preston volts waggon a Boardman
Attitude. I was emailed to see if I was still interested in a vehicle. The email was; "STILL INTERESTED??????" I replied if they could meet my expectations. The attitude reply from the dealer was; "I understand you have expectations, but unfortunately it looks like nobody can meet those expectations or we wouldn't be having this converstion. You would have bought already because you are shopping different dealers already. We would love to earn a NEW customer, not selling you a vehicle does nothing for us. But we have to have... read more
Used car purchase We made the hour trek to Preston after being contacted by them after filling out an on-line credit app. Chad was our salesman. After telling him what type of vehicle we were looking for, once he found out our financing limits brought out the Outlander. We took it for a drive and at the 1st stop the brake pedal felt like it was going to the floor! Chad seemed un-concerned and attributed it to the diff feel of vehicle pedals and assured me there was nothing wrong with the brakes as they do a 127 point inspect... read more
untrustworthy dealer Bought certified preowned gti...didnt recieve spare key or hatch cover...wipers were junk nothing was done to the standards of a preowned..i was unaware at time of purchase these were required to be there....had to call vw direct and still fought for months to get a key...owner wouldnt pay to program key or give me what else i deserved..what a joke
Business response:
We're sorry to hear that you didn't enjoy your experience at Preston VW. The owner, Bobby Preston, would like to speak with you regarding your experience, please call him on his cell phone at 724-944-3416 or is there a good number he can reach you at? If so you can email me the number at sbates@prestonauto.com. Once again, we apologize and look forward to hearing from you.
Service problems.. I have had servicing done on my 2003 Jetta TDi wagon in the past and the work was fine. Recently, I was due for a 110,000 servicing and scheduled an appointment. I had planned to use a dealer issued discount coupon, but the service tech said that it had just expired and wouldn't honor it, so I down graded to a regular oil change. It told the tech that water was flooding into the rear passenger floor board and asked if the mechanic could take a look at the problem as the water accumulation was significant. ... read more
Frequently asked questions about Volkswagen of Boardman
How is Volkswagen of Boardman rated?
Volkswagen of Boardman has a 4.6 star rating with 1,194 reviews.
When is Volkswagen of Boardman open?
Volkswagen of Boardman is open now. It will close at 4:00 p.m.