This profile has been claimed by the business owner or representative.
TradeWinds RV Center
- Clio, MI
About this business
Location details
4325 West Vienna Road, Clio, MI, 48420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
When did customer service become so pathetic? I will never buy anything from TradeWinds RV Center again!
this B.S. advertising -.............. .....
Business response:
Hi, Mark! I'm the GM of Tradewinds RV Center in Clio, Mi. Whenever we get a response like yours, I'm definitely concerned. I don't see any record in our system that someone at this dealership spoke with you. I apologize if it was our staff, but is there a question or concern that I can help you with? Tom Boynton
We purchased a new Catalina 2018 from your company. Your Service Department needs an overhaul. I have worked in customer service my whole life. I have never seen a department run like your is. We used the camper 1 time an the air conditioner failed. Well we brought it back to you again, it was fixed, but your service department kept telling us we do not make them here. Well you do sell them.. I paid more for my slide out topper, than the person next to us. Yes, it was the same size as our camper. We brought it back in ... read more
Business response:
Julia, we definitely apologize for how we handled this issue. It's our intention to give great customer service, but apparently we failed you this time. I spoke with our service manager and was told we installed the proper black awning to match your Catalina trailer. The neighbor at your campsite purchased a white fabric awning that we were discontinuing at a sale price. If we still had the same size in inventory, I apologize that we didn't offer you the same opportunity. I understand that your awning fabric was stretched b... read more
We purchased a 2019 Coachmen Catalina on September 8th 2018 from Karin, she was great during the entire sales process, very accommodating since we were driving 2 hours to purchase the trailer. They were also very nice about having it delivered to our site 140 miles away on Friday 9/14/18. Less than 24 hours later we discovered that one of the gray tanks is leaking. Doing what I thought was right after making this expensive purchase, I contacted her for guidance and was directed to Courtney is the Service Department. Need... read more
Business response:
We apologize for the improper way we responded to your issue. It's never our intention to turn our back on an issue and we're sorry this happened. Karin is an excellent sales rep. Under management instruction, we encourage the sales staff to turn the service issues over directly to that department. Unfortunately, you didn't receive the customer service you deserved. We encourage you to contact the store manager directly if you haven't had the issue resolved. Tom Boynton will find a local service company near you to help ge... read more
If I could give 0 stars, I would.. I have been trying to bring in my campers since November of 2017 for warranty work. I have sent them (Courtney) all the things she had requested. With little, to no response. I sent Courtney an email asking if she needed anything else, and she replied no she got everything!! So, as my appointment date approached after waiting 8 months, I sent a friendly email asking some general questions about bringing it in, and then Courtney says I don't have an appointment because I didn't sent her the... read more
They lied to me about what was wrong with trailer said there was one little spot that got wet the back corner of the trailer looks like it was hit molding doesn't match they didn't give parts I paid for they were an hour late delivering it didn't show us how anything operated there is three bus to drawers the stops are all broke said we was having new propane tanks all we got was two empty tanks the title still had a lien on it and they said all we had to do is take it to the title office and get it in our name we still hav... read more
They sold me a trailer they said had one little problem and it is a bigger problem than what they told me plus I paid for parts it has three busted drawers cracked bathroom faucet absolutely I paid for a sway ball never got it never got the starter kit the salesman told me there would be new propane tanks I got to empty propane tanks I have to come up with $200 to get the title in my name because they said they took care of paperwork that they never took care of they say they like 100% customer satisfaction but that Tom Boyn... read more
We brought a 2016 Jayco toy hauler brand new. Took it on three trips then took it in for warranty issue. They had it for 7 months and still didn't fix all that needed attention. Called for us to pick it up and still didn't do all the work. Had front stone guard fall off going down the road, also all the running lights fell off going down the road. Both axles started throwing grease out on the third trip. Bathroom surround fell off on the second trip. Back splash had stones behind it asked them to fix it and they left ripp... read more
Frequently asked questions about TradeWinds RV Center
How is TradeWinds RV Center rated?
TradeWinds RV Center has a 4 star rating with 605 reviews.
When is TradeWinds RV Center open?
TradeWinds RV Center is open now. It will close at 5:00 p.m.