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TradeWinds RV Center
- Clio, MI
About this business
Location details
4325 West Vienna Road, Clio, MI, 48420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They promised us our camper would be ready on a date before our trip, and took our $500 deposit. The very next day, they told us the camper would not be ready before our trip as promised, and then refused to refund the $500 deposit. The manager, Alyssa, was very rude.
Business response:
Hello Zech, As mentioned while you were here this past Friday the unit you were due to purchase would in fact and is ready for your deadline of needing the RV for today, Monday, pick up. We pushed your unit ahead of other scheduled deliveries to get it prepped to go out this week to ensure you would have this unit in time for your camping trip Tuesday. We notified you Thursday, that if we did not get the information of which vehicle you would be pulling the unit with it was likely you might not be able to take your unit due... read more
Bought a brand new TT last August and have had service issues since day one. Drop it off in November for “the first available appointment”. Had the camper for 4 months and flooring was not repaired. Dropped camper off again in June to have the replaced. Now there is water damage to the floor. Walls are being removed. Bathroom is being removed. Outside kitchen has been removed. Slide has already removed and wall “trimmed off”. Slide is still not operating smoothly. Sliding door track on the bathroom was supposed to be replace... read more
Business response:
Hello Mrs Stewart, I apologize that you feel our service has been less than satisfactory, however, we are continually working on the warranty issues you are having with your coach and have been keeping you informed each step of the way. Unfortunately, your warranty to resolve these issues is not through Tradewinds but through the manufacturer which is Heartland. We have to submit all documentation and claims through them for approval each step of the way. Due to the extent of the water damage from a slide leak that went und... read more
never service and the manager are no help they do nothing to help they break even more in the trailer they give you junk parts day they are new
Business response:
Shannon, As discussed yesterday we recommend you purchase a new battery for your unit as the current one is not holding a charge for you. I understand that the cost of a new battery is out of your budget and did not want to purchase another, however, we have replaced this battery for you at no charge last year. When you came in earlier this week without an appointment our team was quick to service you before your camping trip this weekend ahead of previously scheduled customers. I was happy to receive your email after we se... read more
Service sucks. Salesman n prices good.
Business response:
Hello Harold, Thank you for taking the time to leave us your feedback. We apologize for the delay in acquiring the necessary recall kits from the manufacturer to update your vehicle. Unfortunately, we cannot sell customers these kits to install themselves for safety reasons because we want to ensure it is properly installed for you. We are anticipating a shipment of these recall kits from the manufacturer this week and will be happy to reach out to you to get this recall resolved promptly. If you would like to discuss this... read more
Do not buy from Tradewinds RV Center in Clio, Mi. if you desire timely service on your RV. Last year we called for an appointment and 1st available was 5 months out. Their service dept. tested and reported no issue was found. My husband had to sign paperwork so he could leave with our RV. At our home, my husband checked the problem we were having with the RV and it was not resolved. We left numerous voice messages and finally the next day the service dept. called. Here it is April and they want us to wait until July fo... read more
Customer service is terrible & treated a couple I know very poorly & they are in bad health, the stress is overwhelming. Assured them of certain things that you later denied. Wouldn’t recommend you to anyone
Our friends have had a terrible experience with your company, by not standing by your word! Would not recommend anyone to you.
They will charge you a $995 top to bottom inspection fee for your brand new unit to have error codes flashing, a non working furnace, multiple fresh water leaks on the day you bring it home, and now the icing on the cake, the hot water doesn’t work. Do not buy from Tradewinds
Business response:
Matt, I fully understand your frustration and have tried to reach out to resolve any further issues you received. I also urge you to reference your orientation video we created for you specifically on your unit, at minute mark 10:10 & 10:26 you can audibly hear and see that the a/c & furnace running and operating properly after your inspection. https://www.youtube.com/watch?v=bmFo1GjpIFY Unfortunately, issues can arise even on brand new units which is why I encourage you to bring your unit in to utilize your 2 year manufactu... read more
Do not purchase any trailer from this dealer. They charge a prep fee of $995.0 and don’t even check anything. We get home with a 2021 North point. Furnace broke and water leaking everywhere. Run away! Now I finally get the water system flushed and sanitized to find out the water heater doesn’t work in electrical mode..... just great
Business response:
Matt & Andrea, Thank you for sharing your feedback with us. We are sorry to hear about your negative experience. Our service team prides themselves on giving the best resolutions to any mechanical or operational errors that might happen once you take delivery of your new unit immediately. We were able to get your unit back into the service department less than 24 hours after taking it home to address the intermittent issue of your circuit board that caused your furnace issue and fully replaced it. Because we are confident o... read more
Frequently asked questions about TradeWinds RV Center
How is TradeWinds RV Center rated?
TradeWinds RV Center has a 4 star rating with 605 reviews.
When is TradeWinds RV Center open?
TradeWinds RV Center is open now. It will close at 5:00 p.m.