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TradeWinds RV Center
- Clio, MI
About this business
Location details
4325 West Vienna Road, Clio, MI, 48420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Recommendedhorrible service. everytime we bring in for warranty work, they damaged more than they fixed. then we are given the bs statement welcome to camper life, things will move and break all the time. they need to explain that during sales pitch that its a giant home going down the road and everything will fall apart and you have to deal with it. smh. worst company ever
Business response:
Hi Kyle, Thank you for reaching out to us. We regret to hear about the situation you have described with our service department. This is surprising as this is the first we are hearing of a complaint of our service work. We previously serviced your unit per manufacturer approval. Please reach out to me, Alyssa Deschepper, the General Manager, at alyssa@tradewindsrvcenter.com when you can so we can address this situation directly. Thank you and have a great day.
The service department is absolutely terrible, and I wouldn’t allow the service manger, Amber Kade to run a hot dog stand! I bought a 2019 Avenger, and I was assured there would be nothing wrong with it! I also paid for “prep.” Well apparently they don’t check to see if there are any out of whack/bent axles. I drove it 40 miles and the inside of the rear tire has belts showing. Amber Kade (service manager) told me that they aren’t going to do anything about it, but she can give me an estimate for repair. I also found the ori... read more
Business response:
Hi Chad, The unit you purchased from us was a used 2019 and is sold as is. We do not warranty units. We do not misrepresent the products we sell customers on the units they are purchasing. We also sold this unit to you under fair market value, however, you did see the benefit in some optional additional insurance protections and did include those within your purchase as well. We give every customer an opportunity to review their unit before purchase and taking ownership. We also provide you with an orientation video showcas... read more
They promised us our camper would be ready on a date before our trip, and took our $500 deposit. The very next day, they told us the camper would not be ready before our trip as promised, and then refused to refund the $500 deposit. The manager, Alyssa, was very rude.
Business response:
Hello Zech, As mentioned while you were here this past Friday the unit you were due to purchase would in fact and is ready for your deadline of needing the RV for today, Monday, pick up. We pushed your unit ahead of other scheduled deliveries to get it prepped to go out this week to ensure you would have this unit in time for your camping trip Tuesday. We notified you Thursday, that if we did not get the information of which vehicle you would be pulling the unit with it was likely you might not be able to take your unit due... read more
Bought a brand new TT last August and have had service issues since day one. Drop it off in November for “the first available appointment”. Had the camper for 4 months and flooring was not repaired. Dropped camper off again in June to have the replaced. Now there is water damage to the floor. Walls are being removed. Bathroom is being removed. Outside kitchen has been removed. Slide has already removed and wall “trimmed off”. Slide is still not operating smoothly. Sliding door track on the bathroom was supposed to be replace... read more
Business response:
Hello Mrs Stewart, I apologize that you feel our service has been less than satisfactory, however, we are continually working on the warranty issues you are having with your coach and have been keeping you informed each step of the way. Unfortunately, your warranty to resolve these issues is not through Tradewinds but through the manufacturer which is Heartland. We have to submit all documentation and claims through them for approval each step of the way. Due to the extent of the water damage from a slide leak that went und... read more
never service and the manager are no help they do nothing to help they break even more in the trailer they give you junk parts day they are new
Business response:
Shannon, As discussed yesterday we recommend you purchase a new battery for your unit as the current one is not holding a charge for you. I understand that the cost of a new battery is out of your budget and did not want to purchase another, however, we have replaced this battery for you at no charge last year. When you came in earlier this week without an appointment our team was quick to service you before your camping trip this weekend ahead of previously scheduled customers. I was happy to receive your email after we se... read more
Service sucks. Salesman n prices good.
Business response:
Hello Harold, Thank you for taking the time to leave us your feedback. We apologize for the delay in acquiring the necessary recall kits from the manufacturer to update your vehicle. Unfortunately, we cannot sell customers these kits to install themselves for safety reasons because we want to ensure it is properly installed for you. We are anticipating a shipment of these recall kits from the manufacturer this week and will be happy to reach out to you to get this recall resolved promptly. If you would like to discuss this... read more
Do not buy from Tradewinds RV Center in Clio, Mi. if you desire timely service on your RV. Last year we called for an appointment and 1st available was 5 months out. Their service dept. tested and reported no issue was found. My husband had to sign paperwork so he could leave with our RV. At our home, my husband checked the problem we were having with the RV and it was not resolved. We left numerous voice messages and finally the next day the service dept. called. Here it is April and they want us to wait until July fo... read more
Customer service is terrible & treated a couple I know very poorly & they are in bad health, the stress is overwhelming. Assured them of certain things that you later denied. Wouldn’t recommend you to anyone
Our friends have had a terrible experience with your company, by not standing by your word! Would not recommend anyone to you.
Frequently asked questions about TradeWinds RV Center
How is TradeWinds RV Center rated?
TradeWinds RV Center has a 3.9 star rating with 650 reviews.
When is TradeWinds RV Center open?
TradeWinds RV Center is closed now. It will open tomorrow at 9:00 a.m.