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Toyota of Boardman
- Car Dealers
- Boardman, OH
About this business
Location details
8250 Market St, Boardman, OH, 44512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Poor Customer Service!!! I am amazed this dealer has a 4.9 star overall rating. I've never had a worse experience buying a vehicle, and I've purchased a lot, currently own 4 and a travel trailer!! Not only was the salesman, Dave Hogue (Internet Sales Mgr...Mgr??!!!), blunt & a complete jerk to my husband but also to the credit union loan officer who we know very well. She's never in all her years dealt with someone like this. Dave even made a snide remark about her calling his cell phone which was the only contact my husband... read more
Business response:
It was a pleasure speaking with you today. I am sorry things didn't go smoothly as they usually do based on our reviews. We do post our Presto! Pricing online to make everything quick & easy and as upfront as possible for the customers. Perhaps Dave didn't explain that upfront. That way customers locally or across the country always get our best price upfront. Unfortunately sometimes credit unions use a certain book value lower (wholesale) than a local bank (retail) and that can get in the way of a sale. We certainly aren't ... read more
Fake 2nd chance program This company claims to have a second chance program to assist consumers with less than perfect credit. What a bunch of B.S.! Nobody at this incompetent dealership was willing to try and assist me. Not worth the aggravation!
Business response:
Thank you so much for your feedback, I can’t tell you how invaluable your feedback is to help us learn and get better. First and foremost, on behalf of Toyota of Boardman we sincerely apologize for your bad experience. If you would like to give us some additional information regarding your experience, you could please call our General Sales Manager, John Mitsos at 724-944-1955 or is there a better number we can reach you at? Apologies again, Cody Stewart Customer Relations Manager Preston Auto Group
They don't negotiate. They don't negotiate on price of vehicle. Overall bad experience with multiple salespeople trying to get information on vehicle - making it difficult for out of state buyer. Did I mention that they do not negotiate? Better pricing at other dealerships.
Business response:
We advertise what is called Presto! Pricing. All of our ads clearly state that we give you a great deal up front. There should be no surprise when asking the question if we negotiate. Actually, as a manager for the dealership I am happy to hear that our staff upheld the company policy of Presto! Pricing. The Landcruiser I believe you are referring to is the best price between here and Texas, so I may disagree on our pricing strategy. I'm sorry you didn't see value in the lowest price which we have shared with you several tim... read more
Great service department Excellent service. I'm loving my new 2016 Corolla. Their dealership service is outstanding. Very comfortable waiting room options. I was able to sit alone in the children's playroom since it was vacant, and I got a lot of work done. I am very pleased all the way around. The only minor complaint I have is when I first tried to do this review by going to the webpage on the postcard they gave me, and I had to find my way around to get to this page. DealerRater.com/myreview
2007 WHITE HUMMER SOLD WITH FRAME RUSTED COMPLETELY IN HALF BUYER BEWARE. I purchased a 2007 white Hummer H3 last week. It has failed inspection in my state due to the frame being rusted completely in half. This vehicle now sits in my driveway, completely undriveable. This massive defect was not disclosed to me by Preston Toyota. Thank god it was discovered by our state inspection before we were killed by this unsafe vehicle. Never purchase a used vehicle from this dealership without having it put on a lift and inspected by ... read more
Business response:
Hello, We are very sorry for the inconvenience and missed part of the inspection by our mechanic. We can ensure you that we didn't sell it intentionally knowing the frame was in question. Had we known we would have wholesaled it at the auction. We feel bad with everything that happened but we didn't do it on purpose. I am sure you could see the hundreds of good reviews we have gotten and that was achieved by doing the right thing. In your case, we did the right thing by taking the vehicle back without question. Unfortunately... read more
Not worth my time They lied to me and made me think that the financing for my car is complete. I drove the 2012 Toyota Camry around for a month and then Toyota of Boardman had some guy I had not previously talked to call me and threated me that I need to bring the car back. He talked to me very nasty. I will never do business with them ever again. I took the car back and now I have a 2013 Toyota Camry no thanks to them
Business response:
His Chauntel, This is Bobby Preston the Owner of Preston Toyota of Boardman. I am sorry to hear about the bad experience you had... this is the last thing that we'd wish for any of our customers. I'd love a chance to get some feedback from you and provide you some information on our end. Please call me as soon as you can to discuss, my cell phone number is 724-944-3416. Thank you! Bobby Preston
The service manager Joe Delapa was friendly and smiled, but I can not say the same for Richard Bell who did not make me feel welcome in the least. lets not fool ourselves... this is about $ This is a business, and like any business they are interested to make money, not 'help you out' if it means putting an real effort into it. This review is neither good or bad; just facts. when I came in all the usual amenities you would expect from a major dealership were there, clean bathroom, free coffee or soda, tv and a waiting room. ... read more
Business response:
Usr12387, I am sorry we missed the mark on your service visit. We strive every day to provide good service and we definitely aren’t all about the money. I’m sure you were frustrated that your Toyota Prius broke down on the Friday after Thanksgiving for the Holiday weekend, and I am sorry for that. I did meet with our service team regarding your situation, and with Toyota being closed for the Holidays we had no way of contacting Toyota to correctly diagnose your problem. Also, the parts distribution center was also closed so ... read more
I liked everything about my experience with toyota except when I read the fine print to my paper work the money that I will have to pay by the end of my contract will be way more than the truck is worth so that left a little sour taste in my mouth. On the flip side the sales man I worked with was awesome he did go above and beyond to make me happy through the experience. If I was to recommend ur business to any one I would tell them to make sure they talk to John and he would really take care of you.
I bought a slightly used Tundra. It looked great and thought I was getting a good deal. After two and a half weeks of driving through a few rains, the nice wax finish the dealership put on wore off. For a truck that had a life of being driven for 8 months, looks like it had a finish 4 or more years old. Not a good sales tactic and makes a high end sales company look very untrusting.
Business response:
We are sorry you are not happy with the wax finish of your vehicle. We put every used car that we sell through the same cleaning process. We will be happy to look at yours and see how we can make your experience better.
Frequently asked questions about Toyota of Boardman
How is Toyota of Boardman rated?
Toyota of Boardman has a 4.7 star rating with 3,090 reviews.
When is Toyota of Boardman open?
Toyota of Boardman is closed now. It will open tomorrow at 10:00 a.m.