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Scott Kia of Springfield Parts Store
- Auto Parts & Supplies
- Springfield, PA
About this business
Location details
321 Baltimore Pike, Springfield, PA, 19064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Went to purchase a car at the dealership. I was trading in two vehicles.Sales associate asked me to sign a piece of paper indicating price per month and term of the lease. after agreeing to the price and the term I signed her paper. the sales manager also signed the paper. Removed all items in both vehicles. Also had to have a friend of mine pick me up and go back home and get the other vehicle. Transferred insurance. After all of this the finance guy showed up at the desk. I signed all of the paperwork. then he brings out t... read more
Business response:
Ott, we're grateful you shared your disappointment so we may continue to train our newest team members on expectations for strong communication. I offer you a sincere apology for the inconvenience that you have shared in this review. We value your feedback.
Most unprofessional experience I have ever had . Absolutely will not recommend and I will be filing a complaint with corporate.
Business response:
I'm grateful for this negative review because it brought your dissatisfaction to our attention. We're disappointed this is your impression since it is the furthest from our goal to earn your confidence in our service team at Scott Kia.
Do not take your car to this dealership. They kept our car for just under a month without providing any communication to us, or even ordering parts for our car. They routinely lied and claimed our insurance agent was unresponsive despite our agent’s repeated outreach to Matt H. Not only did Matt claim he never spoke with our agent, he also reported he never even met him in-person. This was proven false information. Our agent showed us repeated email correspondence and outreach attempts to follow up on our claim. He also prov... read more
Great Service, G R E A T S E R V I C E, great service
Business response:
It sure does feel good to read reviews like this! And what's better than hearing it once… well, I'd say hearing it three times and in CAPS! So, a big thank you from our entire team, who loved your shout-out.
Wanted to mention one thing. I have been a Kia customer since the days of Ryan Kia and have leased or purchased many cars. This is the first time a free first oil change was not included. I assume this is not a curtesy anymore. I think it is a good practice and should be reinstated.
Could be more proficient with work done on cars. Needs more knowledgeable employees at this site.
Business response:
As we read your feedback, it's clear we missed the chance to earn your satisfaction. Thank you for sharing with us how you felt. We’re committed to improving when we learn that we fell short of expectations. Your feedback will make us better.
My lease was up in August and I am currently going thru a divorce and my ex is very sick they will not help in anyway to get the papers approved so I had to extend my lease and now my mileage is over the 30,000. I was going to purchase the vehicle out right but now but now I may just return and purchase else where.
I was truly disappointed how could both the headlights not working after the service was done on the radio part??? I did not drive in the night until 2 weeks later and only then I realized. Then I was away on vacation, so now I am back, I am making a complaint. And I hate driving up to your workshop for service and have to wait for 3-4 hours to get things done. Your mechanical maintenance guy must have fiddle something to set off both the headlight. I need a feedback from you.
Business response:
We understand your frustration, and we're sorry for the inconvenience. For sure, it's our goal to make your Kia's service needs easy and convenient. We regret missing the mark here. We'd be grateful for the opportunity to make things right. Please call our team at 610-544-0100 so we can work to address your concerns.
I had my car inspected and now my car pulls to the right when I press on the brake petal.. I called back for assistance and no one has returned my calls.. So I’m very disappointed and dissatisfied with Scott Kia’s service dept..
Business response:
I had my 2019 Kia Sportage inspected at Scott Kia, Springfield, Pa and now my vehicle pulls to the right when I press on the brake petal.. I called back for assistance and no one has returned my calls.. So I’m very disappointed and dissatisfied with Scott Kia’s service dept..
Frequently asked questions about Scott Kia of Springfield Parts Store
How is Scott Kia of Springfield Parts Store rated?
Scott Kia of Springfield Parts Store has a 4.7 star rating with 1,428 reviews.
When is Scott Kia of Springfield Parts Store open?
Scott Kia of Springfield Parts Store is open now. It will close at 6:00 p.m.