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Poughkeepsie Nissan
- Car Dealers
- Wappingers Falls, NY
About this business
Location details
1445 Rte Hwy 9, Wappingers Falls, NY, 12590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Do not, and I repeat, DO NOT go to Poughkeepsie Nissan. We were baited and switched when we initially leased the vehicle in December 2022. We were offered pretty favorable purchase terms at first. After agreeing to these terms, we were told to run some errands because the paperwork and vehicle prep would take an hour. While we were out, we got a call from them saying that they could not offer us those terms and if we wanted something close to the monthly payment, we would have to enter into an 18-month lease (which we initia... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Took my 2019 Nissan Rogue Sport in for an oil change, tire rotation, and multi point inspection on June 13th. I did not have an appointment but they took me right in with about a 1 & 1/2 hour wait which was great. I took my car there for service because I bought the car brand new from them. Their service department was always good. While I was being checked in I was told that It was recommended that I have a front end alignment. I disagreed knowing how the car drives coupled with the very low miles and the type of driving I ... read more
They pulled a bait and switch on me. I was interested in a specific vehicle. They were going to take me for a test drive. Then tells me it's sold. I communicated with the sales manager. He could have told me it was sold. Then they tried to sell me something I didn't want. Do not trust these people. They'll rip you off.
Bait and switch! Called regarding a vehicle I saw on their website for the past month, tried to discuss purchasing and was told the price on the website is incorrect. I was quoted a much higher price! Had I driven many miles to be swindled, I would have been a very unhappy person! Beware!
Bad customer experience with this place! They are not honest business people. If you have any warranties on anything purchased there it will not be honored and they will say it’s something else just to avoid replacing product! Don’t recommend at all!
Business response:
Providing a positive experience is our top priority. If you'd be willing to give us some more detail, please contact our Service Manager, Greg Gatto at 845-297-7732. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
The dealership service department is dishonest, lacks customer service, and seems incompetent. Stay away, take your vehicle to Nissan newburgh they're awesome, friendly and know what they are doing. I took my car to Poughkeepsie Nissan to pin a cover that came loose underneath my 2017 maxima and to check my window that squeaked. I was charged $190 or so for a diagnosis for my car. Got it fixed and paid nothing extra as the issues were meager that it was covered under the diagnosis cost. I get my car back and all of a sudden ... read more
Business response:
What was described are not the characteristics or level of service our staff strive to provide, and we would like to learn more about the situation. We want to give you a call but we can not find you in our system. When you get a chance, please give our Service Manager Greg Gatto a call at 845-297-4 314. Your feedback is very important to us.
After checking in with front desk no one came to help me. watching everyone talking and joking around numerous staff walked by me and not one person asked if I needed help the dealership was not busy A Damm shame they had a customer walk in And they just ignored me I ask myself why I have a few reasons why ? It's sad 2021 people still assuming Retired on the job... Tier 1 credit.... Nissan customer.... Emailed store management No response bad business
Business response:
Hi Ram, I assure you that we do not discriminate. We sincerely apologize that no one assisted you during your visit. That is not the way we like to do business. We would appreciate the opportunity to speak with you regarding your feedback. Please give us a call at 845-297-4314 and ask for our Customer Care Manager, Tom Bosko.
They are the worst to deal with. They will throw you under the bus and charge you an arm and a leg. I am honest. Not good at repairs and lie about diagnostics. All my friends are notified about their scams. Do not trust them. They only cover themself and not their clients. They will sell to you but not do the right teaching for the clients nor provide the proper diagnostics. It will be your fault if there is an issue, even if you follow their rules. Please don't trust them. They get a 0-star rating from our family, unfortuna... read more
Business response:
Lori, we apologize your repairs were not covered under your extended warranty, unfortunately, that is an outside company we have no control over their discussion to deny claims based on lack of maintenance. If we can help in any other way please call our service manager Greg at 845-297-0077. Thank you.
Haha Poughkeepsie Nissan don’t get me started this place has the most rudest sales mangers. Disrespectful and this is a trash sale place. I lease a 2020 pathfinder and it was dirty and they were so rude about the details of getting it showroom clean and spotless. Tell me they did all the could and me as a customer I’m to picky and all new vehicle have some form or defects or grime, which I disagree with. I believe a new vehicle 6 miles should be spot less and shiny white Pearl. They did tell me to take it back next day to do... read more
Frequently asked questions about Poughkeepsie Nissan
How is Poughkeepsie Nissan rated?
Poughkeepsie Nissan has a 4.5 star rating with 2,548 reviews.
When is Poughkeepsie Nissan open?
Poughkeepsie Nissan is closed now. It will open tomorrow at 9:00 a.m.