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Newark ToyotaWorld
- Newark, DE
About this business
Location details
230 E Cleveland Ave, Newark, DE, 19711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Took my car to get serviced for an oil change and tire rotation. The customer service was terrible and was there for over 2 hours. Was yelled at by a disrespectful worker who lacks customer service skills who addressed me by ayo man pull up 😂😂. 🤦🏽♂️ I’ll do the oil change myself next time
Business response:
Darren, It's upsetting to hear that your experience was anything but stellar. Please contact Derrick Mckie at (302)283-5396 when you have an opportunity, and we will be more than happy to try and turn your experience around.
RecommendedNearly two hours to change oil and rotate tires.
Business response:
Mazharul, We apologize for the wait time you experienced while having your vehicle serviced with us. We would like an opportunity to make this up to you. If you are willing, please reach out to Derrick Mckie at (302)283-5396 so we can work towards a resolution.
Bought a new 2021 Toyota Tacoma from Newark Toyota World. At around 3,000 miles, the truck started to exhibit a familiar whining noise from the rear axle reminiscent of a worn rear. At the regularly-scheduled 3,000 mile checkup, I complained about the noise. The Service Manager told me that the noise was normal. This went on for three subsequent Service calls each time yielding no action. Filed a complaint with Corporate. The corporate Engineer who examined the noisy rear said that other trucks on the lot exhibited the same ... read more
Business response:
Thomas, Thank you for reaching out to us. We regret to hear about the situation you have described with the truck you purchased from us. When you have an opportunity, please reach out to Derrick Mckie at (302)283-5396 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Horrible service whenever I visit. Wouldn’t recommend. During my first few visits, service was bad,but I decided to keep it to myself. After my last visit I decided to let my voice be heard because something needs to be done. My first visit was in March of 2021, I had got a flat tire and went there to get a new one. I was checked in, and while waiting for about 3 hours and getting closer to closing hours. I decided to check back in with the clerk. I was then told that they don’t have any tire to fit my car and they would ... read more
They trying to show u they are professional but they are not.
Slow service for minor maintenance upkeep (oil change and/or tire rotation) takes 2-3 hours wait even if you have an appointment
Business response:
Dear Carlton, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Newark ToyotaWorld. Our Service Manager, John Hughes would love the chance to talk to you about this situation and make it right. At your earliest convenience, please reach out to them at (302) 368-6262.
they always recommend extra work on your car just to charge you even the part still good I don't trust them
Business response:
Dear Champion Taxi, thank you for bringing this to our attention. At Newark ToyotaWorld we pride ourselves in straightforward, no nonsense, and transparent dealings with our clients. Please reach out to Derrick Mckie at (302) 368-6262 so we can look further into the matter.
I had an appointment for an oil change, so I pulled into the service center and waited a while in my car. Then I walked into the building area and no one greeted me or asked to help. So I got back in my car and waited again. A new employee came to check me in and told me it would be an hour to an 1.5 hours. I told him that I was told on the phone, less than an hour because my husband had to go to work. I waited in the waiting area and no one ever updated me. Once it had been over an 1.5 hours, I went up to the check ou... read more
Really wanted this to be an overall positive experience and even traveled an hour away to avoid our local Toyota dealership, Del, who tried to scam us for breaks and rotors that were almost brand new and failed them in inspection. Pulled the vehicle, took it somewhere else, passed. However, back to Newark ToyotaWorld. Ordered a brand new 4Runner TRD pro there through salesman Eric back in early June. That process seemed simple enough, but told us some accessories we initially wanted would delay the vehicle or otherwise weren... read more
Frequently asked questions about Newark ToyotaWorld
How is Newark ToyotaWorld rated?
Newark ToyotaWorld has a 4.5 star rating with 3,218 reviews.
When is Newark ToyotaWorld open?
Newark ToyotaWorld is open now. It will close at 5:00 p.m.