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Newark ToyotaWorld
- Newark, DE
About this business
Location details
230 E Cleveland Ave, Newark, DE, 19711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
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Business response:
Hi Elias, Thank you for your review. We look forward to seeing you again.
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Business response:
Hello Valued Customer, Thank you for the review. Please feel free to reach out to us if you have any questions.
I have had two bad experiences with this dealership and one worse than the other, the two women at the reception were rude and disrespectful to me as well as the employee who served me both times, apparently for these people to make fun of and laugh at a person with a foreign accent is very funny. I will never come back here.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I went to get my car serviced for an Air condition leak check and recharge which was stated at $229.95 for the price. I was called saying my condensor needed to be replaced and they took a picture showing a dent that was caused by a rock. They said there was a leak apparently and they did not recharge my ac with the freon. Later on when I went there I asked why am I paying $229.95 for a AC leak check and a recharge with no recharge? They told me that they did recharge it because they had to, too properly run the test. T... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
RecommendedI would buy another vehicle from them,BUT recently their service department advisor(s) was terrible!! After waiting for my car for a little more than 2 hours, I see my car had been sitting out front completed. I had to go to the service advisor to inquire what the hold up is. Then when it came time to pay my bill, advisor gives me a senior discount, which after using this Toyota service department for 7 years, never knew that was something they offered!!! Imagine my surprise. I have asked previously abt a senior citizens di... read more
Business response:
Hello Trish, on behalf of Newark ToyotaWorld, we would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please reach out to Derrick Mckie at (302)283-5396 at your earliest convenience so we can work towards a resolution. Thank you fo... read more
Service department is mediocre. Wish they offered shuttle service or Uber like other Toyota dealers in the area. Definitely overpriced and nickel and dime you.
Business response:
Hello John, We understand your disappointment with your visit and agree that this is not acceptable. It is important to us that customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to Derrick at (302)283-5396 at your earliest convenience to discuss this matter.
When having truck service ! Truck front windshield got a 7 inch crack in it ! This was found when my truck was driven up to me at dealership and as soon as I open door I seen it ! Truck was taken inside and the manager looked at it and put his pen on out side windshield and said it didn’t happen here .We talk about it and it wasn’t good and I was told to leave ; it got bad ! I’m going to complain to Toyota about how I was treated !Also what happened to pictures taken when truck was brought in then for service?
Business response:
Daniel, We regret to hear that you are displeased with your recent experience with us. Please reach out to Derrick Mckie at (302)283-5396 when you can so we can address this situation directly. Thank you and have a great day.
My review wouldn’t post on the email survey they sent me so I’m posting it here: Overpriced for a routine oil change and tire rotation. Thank you Biden economics. Had to ask them to set me up with an Uber - they used to ask the customer when the car was going to be in service for more than an hour. I live less than 5 miles from service center. No longer do courtesy car wash after working on vehicle. Employees unfriendly. No access to soda machine as they were out of ice (maybe make a run to Wawa and buy a few bags?). Did n... read more
Business response:
Christine, Thank you for taking the time to leave us your honest feedback. We'd like the opportunity to discuss this with you. Please reach out to Derrick Mckie at (302)283-5396 at your earliest convenience to discuss how we can turn your experience into a positive one.
Recommendedmy daughter had her catalytic converter cut out. these guys priced her 3k to fix and they could do it till end of December, so they can't do it. she called a local garage that did it for 1/3 and the next week. all that said, they charged her $150.00 just to look at her car, no diagnostic the converter was cut out, and said basically they can't do the job. No honor or integrity at this place.
Business response:
James, We regret to hear that you are displeased with your recent experience with us. When you have an opportunity, please reach out to Derrick Mckie at (302)283-5396 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Frequently asked questions about Newark ToyotaWorld
How is Newark ToyotaWorld rated?
Newark ToyotaWorld has a 4.5 star rating with 3,218 reviews.
When is Newark ToyotaWorld open?
Newark ToyotaWorld is open now. It will close at 5:00 p.m.