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Newark ToyotaWorld
- Newark, DE
About this business
Location details
230 E Cleveland Ave, Newark, DE, 19711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
This is a follow up review to my initial review 2 months ago. Less than 60 days after the purchase of the vehicle the dashboard lit up. After speaking with the dealership I brought the vehicle in to the service department. I was informed that a spark plug was cracked causing the engine to misfire, I was charged $180 for the diagnostic, $71 for an oil change, and $77 for coolant. I was also charged for the rear camera diagnostic which I purchased knowing that it was broken (no big deal since I know how to use my mirrors) ... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
The dealership add on options without any consent is unethical practice. The ceramic coating is a joke. Spray on product. Not what a professional detailing company does. The price tag for this is ridiculous. Won’t do business with them again.
Business response:
Hi James, We apologize for any inconvenience caused by the dealership's add-on options and the quality of the ceramic coating. Your feedback is important to us, and we'll address these concerns internally to ensure better transparency and service quality in the future. If there's anything we can do to make things right or assist you further, please feel free to reach out to Derrick Mckie at (302)283-5396 directly.
RecommendedThe service department at Newark Toyota was the worst. Yesterday, I completed my service here. I am undergoing Toyota care service with a valid date and the vehicle has just reached the mileage threshold. In spite of this, they did not accept it. They charged me more money and did not provide complete information about what recommendations have to be made. The person Louis was the worst. He was rude and not prepared to provide customer service. In my opinion, management is also similar. In addition to this, I have given my v... read more
Business response:
Hi Ravikiran, We're truly sorry for the experience you had at our service department. We'll address the issues you've mentioned with our team, to ensure they're properly resolved and don't recur in the future. Your feedback is important to us, and we appreciate you bringing this to our attention. If there's anything we can do to make things right or assist you further, please don't hesitate to reach out to Derrick Mckie at (302)283-5396 directly.
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Business response:
Thank you for your feedback.
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So after spending $1,100 on my 2007 Prius 120k service maintenance (including coolant flushes)...had to bring it back a couple of days later because code pops up indicating a coolant sensor issue, they "fixed" the problem (initially wanting another $788 for said fix until I pointed out they had done a multipoint inspection and coolant flush and suddenly after a brief conversation with a Manager I get informed the fix will be free for me) All good right? ...Except a couple of days later SAME code pops up. Now they're holding... read more
Business response:
Hi Josh, We sincerely apologize for any inconvenience you've experienced during your recent visits. Your concerns are important to us, and we appreciate your feedback. Our team is committed to resolving the coolant sensor issue promptly, and we're taking steps to prevent any future issues. If you have further concerns or questions, please feel free to reach out to Derrick Mckie at (302)283-5396. We value your trust and are here to ensure your satisfaction.
•Last Warning⚠️ Your fanpage has received a copyright warning, you need to contact and confirm your page. If you do not confirm, our system will automatically block your account. Contact us for support: https://linkr.bio/businessupport2486 Your distribution will be limited if your Page is flagged repeatedly. If you do not contact us after 24 hours, the page will be unpublished to protect the community (Automatic notification _ Please contact now
Frequently asked questions about Newark ToyotaWorld
How is Newark ToyotaWorld rated?
Newark ToyotaWorld has a 4.5 star rating with 3,218 reviews.
When is Newark ToyotaWorld open?
Newark ToyotaWorld is open now. It will close at 5:00 p.m.