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INFINITI of Memphis
- Car Dealers
- Bartlett, TN
About this business
Location details
3060 N Germantown Pkwy, Bartlett, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Extremely disappointed in the lack of customer service. I good friend bought an Infiniti and he had to basically do the service managers job. I recommend he call the General Manager and they have lacked the courtesy of returning his call. Very disappointing for a high end dealership.
Business response:
Good afternoon Mr Adams. Our team would like to talk with you but cannot find your contact information. Can you kindly email Jerry Becker, our service manager, at jbecker@infinitiofmemphis.com and he will contact you directly. Otherwise you can call him at 901-598-3658. Thank you for your feedback- we hope to rectify this situation to your satisfaction promptly.
I went for an oil change. When I purchased my vehicle 1 Year ago, the service rep told me that I had to get a tire rotation with every oil change. This happened every time, until this one. So I asked the service rep to rotate my tires, as well. He comes back and tells me that I have a nail in my tire and they will sell me another for 402 dollars plus mounting and balance. I asked was there any thing else that I could do. He comes back and says that they always suggest that you get the original tires that came with the vehic... read more
I took my QX in for an appointment that I had scheduled weeks in advance. I asked for a loaner, which I got. When I arrived I waited 20 minutes in the area outside of Blake’s office for him to finish up with customer. When he came out to where I was he and I went over my issues with the car. Everything I wanted done was in my email and it was printed on the work order as well. I checked out a loaner and they were to call when work was complete. I stayed in the immediate area shopping and had lunch. I received a call fr... read more
Pitiful service. FALSE ADVERTISEMENT. wasted gas $
Feeling irritated ! I arrived here at 0630 before the service department open @ 0700 . My vehicle was brought here on Thursday evening. I do realize no one would get to it until Friday. I received a text from the service advisor stating I need a battery as well. I responded back Friday evening that I would be there as soon as I got off work. No reply! I'm still here . My repairs have been paid in full . My vehicle was brought to me dirty and fasteners missing off the engine cover. I came back with the battery before 1100. T... read more
Horrible service avoid this place people don't even waste your time
Frequently asked questions about INFINITI of Memphis
How is INFINITI of Memphis rated?
INFINITI of Memphis has a 4.6 star rating with 1,046 reviews.
When is INFINITI of Memphis open?
INFINITI of Memphis is closed now. It will open at 9:00 a.m.