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INFINITI of Memphis
- Car Dealers
- Bartlett, TN
About this business
Location details
3060 N Germantown Pkwy, Bartlett, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Horrible, horrible, horrible service department. Will not return calls and once you finally speak to someone after calling 12 times, they tell you an untrue story because someone else has already told you a different story. Also, purchased a vehicle, 30 days later when I wanted to trade the vehicle for a brand new Infiniti, they offered me over $7000 less than what I purchased it for. I should preface this by saying that before I signed papers on the first car, I specifically asked about trading it in and was told “not a pro... read more
Business response:
Mr. Jackson, I understand that Jerry our Service Manager has spoken to you on numerous occasions and also sent you documents about the issues dealing with your vehicle and you were present with Amy and Austin during a diagnosic test and reading. Rest assured that we have no problem providing our customers with all the diagnostic reading and paperwork on every repair. While we understand that you decided to have your transmission replaced with a different b... read more
Quality of experience has changed since dealership was sold.
Business response:
Give us another chance Russel! We work hard everyday to give all our customers to best experience possible. We appreciate you and hope we can earn your business in the future.
I will never purchase a vehicle from them again and I strongly recommend anyone else do the same. We purchased a 2015 QX80 from them less than 2 years ago. Paid thousands of dollars to have it certified by them. We have only used them to service it. It has now had to be towed to them and used emergency roadside assistance 4 times - each time they said they could not find anything wrong with it and told us to come and get it. The last time that happened (yesterday) I warned them that we had a family trip planned for this week... read more
You car will be on FIRE PURCHASING FROM HERE
My daughter brought her truck in for an oil change and tire rotation. She drove less than 550 feet and her truck began to smoke and completely burned! You guys were negligent and have FAILED to make this right!
The service department is crazy slow. I had a 1030 appointment,dropped my car off at 7 am & at 4 pm I'm still waiting on an oil change. I canceled my wash & tire rotation.
Business response:
Christina, we apologize for any inconvenience you may have encountered during your visit to our Service Department. I understand you spoke to our Service Manager and we look forward to serving you again in the future. We strive to make sure all our customers have a 5 Star experience every time they visit Infiniti of Memphis.
Honestly I have never been so disappointed in people in my life. We had to relocate due to the military and we left the best Infiniti dealership ever in Texas. I have a National maintenance warranty plan paid for on my lease and this dealership is choosing not to honor it. They could, but have taken it upon themselves not to. My previous dealership even called them as a courtesy to me after Blake lied to me and said I don’t have a National one just one for my previous dealership and some woman was short and nasty with hi... read more
This use to be a dealership that I didn’t mind servicing my car because I knew it would be right and they want try to kill your pockets on purpose😊. The employees were really nice and would speak to everybody. But now we are just money coming in the door and fools that they have overcharged going out the door. They don’t even speak. I have been here since 7am and only one person has spoken😡. I had said that I would never come back after my last experience but I probably wouldn’t make it to Little Rock on a donut. My tires ... read more
Business response:
Angela, it's disappointing to see this feedback, and I'm glad you brought it to my attention. I want to apologize for the lack of communication during your experience. This could not be further from how we take care of our customers, and I'll be following up with the team. Please don't hesitate to reach out to me directly with any additional feedback or concerns. -Rob Walker, GM
I was sitting there pretty much an hour. There were 12-15 associates and managers I could clearly see. Of the names I could see from my seat (Rodney Huffman, Demario Greene, Marwin Jennings, Janice Miller, Tony Williams). All looked my way, yet not ONE spoke a single word or even gave a nodding gesture. And guess what?! For at least 30min I was the ONLY person in the waiting area!! Simply just observing I saw them playing on their phones, over at the snacks, singing, and other things. At least 4-5 people came in after me a... read more
Business response:
We do hope we can earn your business in the future. We apologize for your experience.
Frequently asked questions about INFINITI of Memphis
How is INFINITI of Memphis rated?
INFINITI of Memphis has a 4.6 star rating with 1,046 reviews.
When is INFINITI of Memphis open?
INFINITI of Memphis is closed now. It will open at 9:00 a.m.