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INFINITI of Memphis
- Car Dealers
- Bartlett, TN
About this business
Location details
3060 N Germantown Pkwy, Bartlett, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Quality of experience has changed since dealership was sold.
Business response:
Give us another chance Russel! We work hard everyday to give all our customers to best experience possible. We appreciate you and hope we can earn your business in the future.
I will never purchase a vehicle from them again and I strongly recommend anyone else do the same. We purchased a 2015 QX80 from them less than 2 years ago. Paid thousands of dollars to have it certified by them. We have only used them to service it. It has now had to be towed to them and used emergency roadside assistance 4 times - each time they said they could not find anything wrong with it and told us to come and get it. The last time that happened (yesterday) I warned them that we had a family trip planned for this week... read more
You car will be on FIRE PURCHASING FROM HERE
My daughter brought her truck in for an oil change and tire rotation. She drove less than 550 feet and her truck began to smoke and completely burned! You guys were negligent and have FAILED to make this right!
The service department is crazy slow. I had a 1030 appointment,dropped my car off at 7 am & at 4 pm I'm still waiting on an oil change. I canceled my wash & tire rotation.
Business response:
Christina, we apologize for any inconvenience you may have encountered during your visit to our Service Department. I understand you spoke to our Service Manager and we look forward to serving you again in the future. We strive to make sure all our customers have a 5 Star experience every time they visit Infiniti of Memphis.
Honestly I have never been so disappointed in people in my life. We had to relocate due to the military and we left the best Infiniti dealership ever in Texas. I have a National maintenance warranty plan paid for on my lease and this dealership is choosing not to honor it. They could, but have taken it upon themselves not to. My previous dealership even called them as a courtesy to me after Blake lied to me and said I don’t have a National one just one for my previous dealership and some woman was short and nasty with hi... read more
This use to be a dealership that I didn’t mind servicing my car because I knew it would be right and they want try to kill your pockets on purpose😊. The employees were really nice and would speak to everybody. But now we are just money coming in the door and fools that they have overcharged going out the door. They don’t even speak. I have been here since 7am and only one person has spoken😡. I had said that I would never come back after my last experience but I probably wouldn’t make it to Little Rock on a donut. My tires ... read more
Business response:
Angela, it's disappointing to see this feedback, and I'm glad you brought it to my attention. I want to apologize for the lack of communication during your experience. This could not be further from how we take care of our customers, and I'll be following up with the team. Please don't hesitate to reach out to me directly with any additional feedback or concerns. -Rob Walker, GM
I was sitting there pretty much an hour. There were 12-15 associates and managers I could clearly see. Of the names I could see from my seat (Rodney Huffman, Demario Greene, Marwin Jennings, Janice Miller, Tony Williams). All looked my way, yet not ONE spoke a single word or even gave a nodding gesture. And guess what?! For at least 30min I was the ONLY person in the waiting area!! Simply just observing I saw them playing on their phones, over at the snacks, singing, and other things. At least 4-5 people came in after me a... read more
Business response:
We do hope we can earn your business in the future. We apologize for your experience.
Extremely disappointed in the lack of customer service. I good friend bought an Infiniti and he had to basically do the service managers job. I recommend he call the General Manager and they have lacked the courtesy of returning his call. Very disappointing for a high end dealership.
Business response:
Good afternoon Mr Adams. Our team would like to talk with you but cannot find your contact information. Can you kindly email Jerry Becker, our service manager, at jbecker@infinitiofmemphis.com and he will contact you directly. Otherwise you can call him at 901-598-3658. Thank you for your feedback- we hope to rectify this situation to your satisfaction promptly.
Frequently asked questions about INFINITI of Memphis
How is INFINITI of Memphis rated?
INFINITI of Memphis has a 4.5 star rating with 988 reviews.
When is INFINITI of Memphis open?
INFINITI of Memphis is open now. It will close at 7:00 p.m.