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El Cerrito Honda
- Car Dealers
- El Cerrito, CA
About this business
Location details
11755 San Pablo Ave, El Cerrito, CA, 94530, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
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We See There Are Posts And Page Rules That You Violate Page Detected to Have Repeated Violations To Keep Your Page Active And Following Guidelines We recommend that you follow the steps that have been mutually agreed upon View and submit your complaint here: https://www.facebook.com/jessicamessali/posts/917850506371034 Thank you for following the agreed guidelines and rules This report in order to help us understand and resolve the issue. You can further help us fix this problem by sending complete logs and diagnostics. Th... read more
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Business response:
Hello Valued Customer, Thank you for the review. We look forward to serving you again in the future.
I would give them 0 stars if I could. We purchased a used CRV and we were provided a sheet with the offer which plainly stated a fee of $555 for the Karr alarm. However when we sat down with the finance manager she told us the Karr alarm was already installed and we had to pay $855 for it. We kept telling the finance manager (oh, she’s also the compliance manager! REALLY?) that the alarm cost had been included with that WRITTEN quote (which we had initialed but wasn’t included in the sales documents provided.) It was initial... read more
Business response:
Hi Pam Carey, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact (Mark Dowling at 510-412-6192) to discuss further. Thank you, we appreciate your time.
It's great if you're buying a car...you get treated like royalty. However, I was really disappointed with my service appointment last weekend. I had an appointment at 8:15 for an oil change and wheel alignment. I got there at 7:50 am, thinking that was good., and it would probably take 2-3 hours. I waited for 7 HOURS while no one ever stepped in to tell me how things were going or a progress update. The oil was changed and the wheels aligned, but I think there could have been a little better customer service.
Business response:
We are disappointed to learn of your experience here at Honda of El Cerrito, but will take this opportunity to improve.
Awful experience with service center. Made appointment at 9 for oil change and tire rotation. Was told will complete by 12. 12:30 passed and still no word, after checking with staff member turns out work was done but they neglected to inform us. Total disrespect of an individual's time, this is simply unacceptable. 👎
Business response:
Jason Wang, we're disappointed to hear of the negative experience you had at our location. Here at Honda of El Cerrito, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager Wayne Rosemont at 510-412-6107 to discuss ways we can better serve you in the future.
nobody can help me to buy a car no professionals very Bad service
Business response:
Nicolas Barrientos, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact Rick Guerin at 510-412-6160).
Frequently asked questions about El Cerrito Honda
How is El Cerrito Honda rated?
El Cerrito Honda has a 4.6 star rating with 4,699 reviews.
When is El Cerrito Honda open?
El Cerrito Honda is open now. It will close at 8:00 p.m.