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El Cerrito Honda
- Car Dealers
- El Cerrito, CA
About this business
Location details
11755 San Pablo Ave, El Cerrito, CA, 94530, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I would give them 0 stars if I could. We purchased a used CRV and we were provided a sheet with the offer which plainly stated a fee of $555 for the Karr alarm. However when we sat down with the finance manager she told us the Karr alarm was already installed and we had to pay $855 for it. We kept telling the finance manager (oh, she’s also the compliance manager! REALLY?) that the alarm cost had been included with that WRITTEN quote (which we had initialed but wasn’t included in the sales documents provided.) It was initial... read more
Business response:
Hi Pam Carey, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact (Mark Dowling at 510-412-6192) to discuss further. Thank you, we appreciate your time.
It's great if you're buying a car...you get treated like royalty. However, I was really disappointed with my service appointment last weekend. I had an appointment at 8:15 for an oil change and wheel alignment. I got there at 7:50 am, thinking that was good., and it would probably take 2-3 hours. I waited for 7 HOURS while no one ever stepped in to tell me how things were going or a progress update. The oil was changed and the wheels aligned, but I think there could have been a little better customer service.
Business response:
We are disappointed to learn of your experience here at Honda of El Cerrito, but will take this opportunity to improve.
Awful experience with service center. Made appointment at 9 for oil change and tire rotation. Was told will complete by 12. 12:30 passed and still no word, after checking with staff member turns out work was done but they neglected to inform us. Total disrespect of an individual's time, this is simply unacceptable. 👎
Business response:
Jason Wang, we're disappointed to hear of the negative experience you had at our location. Here at Honda of El Cerrito, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager Wayne Rosemont at 510-412-6107 to discuss ways we can better serve you in the future.
nobody can help me to buy a car no professionals very Bad service
Business response:
Nicolas Barrientos, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact Rick Guerin at 510-412-6160).
I brought my van in service B and 4 recalls need to get it done. One of The service guy worked on my car, he moved my stuff around leave anywhere in my car. Disconnect the battery and left my navigate not working . Untie 2 cars seat on second row. Put the 3rds rows down and leave the dirty shoes print on my third row seat😡. I found out the next day when I put my kids in the car. This technician is careless on customer car.
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will use your comments to refine our efforts to ensure this issue does not happen again. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you again for providing this information so we can improve upon our services. We hope to hear from you soon. Honda of El Cerrito
My "after the sale" customer service experience has not been the best. However, they have an amazing service department. Thank you, Phil M. and Don S.
We took our car in a week ago for an oil change at 9:30am. The adviser assigned to us suggested an additional $1300 worth of other things. We declined most of these. He then said it would take 2 hrs and he’d call us. Never received a call. We called about 6pm. We talked to someone else who said we needed to talk to our advisor. He couldn’t reach him but would leave him a message to call us. No call that night or in the morning. We called about 10 the next morning. We told the woman who answered the phone our experience. Imme... read more
Business response:
Nancy Mcdonough, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further so we can address this situation directly. At a time convenient for you, please contact our Service Manager Wayne Rosemont directly at 510-412-6107. Hope to hear from you soon. Have a great day. Honda of El Cerrito Management Team
I went in for service on 12/17/19 and "everything checks out, we topped off all your fluids..etc." came home and a few days later needed to wipe residue off my windshield... no spray. Windshield solution was never filled. It was bone dry. And this isn't the first time I've been dissatisfied. I don't want to ask for a manager or supervisor on my next visit to rectify this to "make sure it gets taken care of" because frankly, it should've been taken care of initially. Total let down..
I was told by sales manager I would get $450 dicount if I gave all my private info before buying buying a car,After I bought car was told '"Sorry that discount does not apply to you" Also I paid extra for a "Certified" car but the car was delivered with faulty car key and no Owners manual which took A long trip back to dealership and more hours sitting and waiting to get fixed Still don't have an Owners Manual.Sales manager was offended when I complained.
Business response:
Ron Nunn, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. When we do hear from a customer that seems unsatisfied, we do our due diligence to investigate why. In this case, we spoke with our salesman and the manager who worked your deal and found out that we tried helping you out in every possible way to make you a satisfied customer but we cannot seem to meet your expectations. According t... read more
Frequently asked questions about El Cerrito Honda
How is El Cerrito Honda rated?
El Cerrito Honda has a 4.6 star rating with 4,347 reviews.
When is El Cerrito Honda open?
El Cerrito Honda is open now. It will close at 8:00 p.m.