El Cerrito Honda

Pam Carey 

on Facebook

2 years ago

I would give them 0 stars if I could. We purchased a used CRV and we were provided a sheet with the offer which plainly stated a fee of $555 for the Karr alarm. However when we sat down with the finance manager she told us the Karr alarm was already installed and we had to pay $855 for it. We kept telling the finance manager (oh, she’s also the compliance manager! REALLY?) that the alarm cost had been included with that WRITTEN quote (which we had initialed but wasn’t included in the sales documents provided.) It was initial... read more

Debra Troxell 

on Facebook

3 years ago

It's great if you're buying a car...you get treated like royalty. However, I was really disappointed with my service appointment last weekend. I had an appointment at 8:15 for an oil change and wheel alignment. I got there at 7:50 am, thinking that was good., and it would probably take 2-3 hours. I waited for 7 HOURS while no one ever stepped in to tell me how things were going or a progress update. The oil was changed and the wheels aligned, but I think there could have been a little better customer service. 

Jason Wang 

on Facebook

3 years ago

Awful experience with service center. Made appointment at 9 for oil change and tire rotation. Was told will complete by 12. 12:30 passed and still no word, after checking with staff member turns out work was done but they neglected to inform us. Total disrespect of an individual's time, this is simply unacceptable. 👎 

Nicolas Barrientos 

on Facebook

3 years ago

nobody can help me to buy a car no professionals very Bad service 

Son Le 

on Facebook

4 years ago

I brought my van in service B and 4 recalls need to get it done. One of The service guy worked on my car, he moved my stuff around leave anywhere in my car. Disconnect the battery and left my navigate not working . Untie 2 cars seat on second row. Put the 3rds rows down and leave the dirty shoes print on my third row seat😡. I found out the next day when I put my kids in the car. This technician is careless on customer car. 

Vanessa Johnson 

on Facebook

5 years ago

My "after the sale" customer service experience has not been the best. However, they have an amazing service department. Thank you, Phil M. and Don S. 

Nancy McDonough 

on Facebook

5 years ago

We took our car in a week ago for an oil change at 9:30am. The adviser assigned to us suggested an additional $1300 worth of other things. We declined most of these. He then said it would take 2 hrs and he’d call us. Never received a call. We called about 6pm. We talked to someone else who said we needed to talk to our advisor. He couldn’t reach him but would leave him a message to call us. No call that night or in the morning. We called about 10 the next morning. We told the woman who answered the phone our experience. Imme... read more

A.J. Guerra 

on Facebook

5 years ago

I went in for service on 12/17/19 and "everything checks out, we topped off all your fluids..etc." came home and a few days later needed to wipe residue off my windshield... no spray. Windshield solution was never filled. It was bone dry. And this isn't the first time I've been dissatisfied. I don't want to ask for a manager or supervisor on my next visit to rectify this to "make sure it gets taken care of" because frankly, it should've been taken care of initially. Total let down.. 

Ron Nunn 

on Facebook

5 years ago

I was told by sales manager I would get $450 dicount if I gave all my private info before buying buying a car,After I bought car was told '"Sorry that discount does not apply to you" Also I paid extra for a "Certified" car but the car was delivered with faulty car key and no Owners manual which took A long trip back to dealership and more hours sitting and waiting to get fixed Still don't have an Owners Manual.Sales manager was offended when I complained.