El Cerrito Honda

1999 HONDA CR-V EX Owner 

on Carfax

3 years ago

My car had to be towed to your dealership because the pulley was broken. Your mechanic replaced the pulley for $842 but forgot to tighten two screws for the power steering. Less than two weeks later, my steering wheel was stiff & car was unsafe to drive. I had to get it towed again and my mechanic charged me $77 to tighten the two loose bolts. This was a dangerous oversight on your part and I think you should pay for your mistake. I called and left a complaint but never got a call back from Mel. 

2012 HONDA ODYSSEY EXL Owner 

on Carfax

3 years ago

Recorded a wrong odometers 

2016 HONDA CR-V EX Owner 

on Carfax

3 years ago

It took almost 4 hrs for an oil change service 

2019 HONDA CIVIC SPORT Owner 

on Carfax

3 years ago

The service was bad. My car was there for nearly 4 hours! For oil change, new air filters, tire rotation. The excuse was that the workers were coming in late because it was just after a 3 day holiday! 

2020 HONDA ACCORD EX Owner 

on Carfax

3 years ago

I made an appointment for an oil change at 10:15am. I expected that it could take about an hour being that it was Saturday. It took 4 hours! This is not acceptable given the nature of the service requested. 

2011 HONDA CR-V EX Owner 

on Carfax

3 years ago

i had a 10:15am appointment for an oil change. they were already backed up and said it would be done by 3pm. i also needed a diagnostic test for a check engine light. they got it done by the end of the day. they usually have a quick report on tires, brakes, battery, etc stapled to your paperwork, but i didnt have it when i looked after leaving. so i am not sure what i am getting low on. 

2023 HONDA CR-V EXL Owner 

on Carfax

3 years ago

Issue not resolved Really bad customer service More than 99 minutes waiting time