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Ed Voyles Honda
- Car Dealers
- Marietta, GA
About this business
Location details
2103 Cobb Pkwy SE BLDG. 200, Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
A day at Ed Voyles Honda: Subject: Oil change Me: Here for my 11:00 Them: I'm sorry we don't have you down. I'll be a 3hr wait. Me: Did you check my cabin air filter and wipers? Them: Yes sir, you're all good! Moral of the story: You pay for what you don't know.
Business response:
Thank you for providing this feedback, Markus. We apologize for not providing you with an exceptional service experience.--we never like seeing that our service didn’t meet the standards customers have come to expect. If you don’t mind leaving us your contact info so that we can speak directly, we’d love to address your concerns in detail. Thanks again. Richard Wade Sales Director rwade@edvoyles.com
Had a 0915am appt for an oil change. Hadn’t even started on my car 1 hour later. What’s the purpose of making an appt? (Would make sense if I was a drive up work in) Finally out of there just under 2 hours. That is terrible. I understand they were doing the whole car inspection, etc too, but it still shouldn’t take that long.
Business response:
Hello Barbara, We're sorry to hear that your service visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly. We’d love to get to the bottom of this and turn things around for you. Richard Wade Sales Director rwade@edvoyles.com
Terrible experience at Ed Voyles Honda new car sales. Went in prepared to purchase a new CR V 2021 and the salesman Marquiez Kelly totally unprofessional and made us totally uncomfortable. He said the car did not have and is not expected to arrive. We asked about the car, its uses and financing and he said we could see it on the website. He was not prepared to answer questions . My advice: Don't spend your money on a dealer that doesn't treat you well.
Business response:
Thank you for your review, Jean. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Richard Wade Sales Director rwade@edvoyles.com
Terrible incompetent service Dept Went there for battery warranty It was replaced for free under warranty fine. But when got car back engine cover went missing after I got car back. And service dept basically said deal with it. They have ticked me off soo much when I went to buy a new car I went out of my way to another dealer. This isn’t the only time they have ticked me off The tech id on the receipt was listed as 3218989
Awful dishonest people. They put a lot of feed that if you are not careful. They will screw you up. By this time in the world people can’t be dishonest with clients. At first they say; they are required by the bank, then when you try to cancel. They are willing to avoid it, and in some other fees to “prep” it. They end up saying it was a mistake. Once you sign, they have just legally stole from people. WHITE COLLAR LEGAL THEFTS!!! The seller end up saying he is tired that they add this fees because one is Hispanic. The tr... read more
Disaster waiting in service department. Had an appointment and a ride to drop off car but was told they were not busy and could work me in, so I canceled my ride. 3 hours later I’m not feeling very worked in. This was all avoided by not misleading me. Will never step foot in this place again. I don’t begin to understand why they would even do this.
Poor experience at Ed Voyles Honda new car sales. Went in prepared to purchase a new 2019 CR-V in cash if they had a reasonable price. Salesman would not give me a price on it - he kept insisting that I needed to tell him how much we were willing to pay for it instead. He had no power to negotiate, and was only interested in getting me to tell him the maximum that we would pay. Additionally, he did not inspire confidence with his comment that he loses his job all the time (which was a random statement that he just offered, a... read more
AVOID AT ALL COSTS! Ed Voyles Honda is bogus af! Service manager is just as sorry. I towed my car in to get a key made and an oil change. I came back the following week and my driver window was rolled all the way down (no telling how long it was down), my battery was dead, oil wasn’t changed, and my pleather seats that were in good condition when I dropped it off, it was as if the pleather burned off via a chemical reaction or some sorts. I talked to the service manager who insisted the seat came in like that and had no expl... read more
The Ed Voyles Honda Dealership on Cobb Parkway is a bust. Car salesmen at this establishment are the epitome of what poor business practices look like, and prefer to rip the buyer off than to get cars off their lot. If dealerships keep moving in this fashion, they will eventually lose out on all future consumers. With modern day online companies available to the public like Carvana etc, that’s not a savvy business choice. 2020 will be the year of no longer haggling prices and an end to the middle man known as car salesmen. ... read more
Business response:
We try and do everything we can to help our valued customers. However with your negative credit history we were not able to secure a loan based on your request to terms and required payment. We understand the how frustrating this can be when we have these issues. Our job is to help you get the terms that fit your budget. Sorry we were not able to. If there’s anything we can do in the future to help please let us know.
Frequently asked questions about Ed Voyles Honda
How is Ed Voyles Honda rated?
Ed Voyles Honda has a 4.6 star rating with 7,291 reviews.
When is Ed Voyles Honda open?
Ed Voyles Honda is open now. It will close at 7:00 p.m.