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Commonwealth Chevrolet
- Car Dealers
- Lawrence, MA
About this business
Location details
155 Marston St, Lawrence, MA, 01841, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Dishonest I will start by saying the sales staff was a pleasure to deal with and exceptionally helpful. Management however is a complete failure and accept no accountability, leaving their own sales staff with no choice but to compound one lie with another and so on... This place lives up to every stereotypical car dealer story you have ever heard. It took me SEVENTEEN days from the time I walked in the door to leave with a vehicle. They took my trade, and gave me a rental. Saying " the financing is going to take a few days"... read more
Didn’t treat me or my dad well I went with my father to help him purchase a new truck. This sales manager was a complete jerk to me and my dad. My father didn’t feel comfortable and wanted his deposit back and didn’t want to make a deal. This guy refused to give him his deposit back and continued to argue with me..... would never recommend this place because of this guy!!’n
Operational issues I was told there was a known issue over the phone and to come in a have it fixed. Tech nor manager knew anything about it. Tech was very unfriendly. My defrost doesn’t work and I was told to turn on my AC!!! Service manager very cold and unhelpful
Service center cannot be trusted They tried to get me to pay for a slave cylinder ($2000) on my GLI under 30k miles claiming it was something else. I got VW of America involved, they sent a rep, determined it was under the warrantee as I original told them. VW covered it - CommonWealth huffed and puffed the whole time. Do not work with these people. They are thieves and will take advantage of one as soon as they get a chance. Dishonorable and not trust worthy.
Used Car Buyer Beware of Carlos Rodriguez Very unfriendly, uses profanity on the sales floor and announces himself as "The Boss" when you ask to speak to his supervisor. Normally, I would give Commonwealth 5 stars across the board with everyone I ever worked with here. For example, I've worked with Esteban Rodriquez before and he is much different. If you get a chance to work with him, Esteban is among the best that Commonwealth offers and extremely professional. My family purchased a 2017 Chevrolet Work Truck last year from... read more
Incompetence I had service done at commonwealth Chevy service dept and I found the service dept to be incompetent in maintaining my vehicle.... it took an employee at autozone to tell me I had a oil leak.... instead of the specialized tech at this dealer
Business response:
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team. Please don't hesitate to call us at 978-687-3000 if you'd like to discuss them in greater detail.
They don't stand by their vehicles When I first bought my 2013 Malibu here, I thought I got a good deal. I should know by now, as I have learned over and over, you get what you pay for. Overall, the car and the service at this dealership have been a disappointment. Their television ads lead you believe they care about retaining customers, but that has not been my experience at all. I had a couple of consecutive unsatisfactory service experiences, so I stopped bringing the car there for service. As time went by, and I did not... read more
2015 silverado I arrived to the dealership around 6 PM to take a look at a new 2015 Silverado 1500 Crew Cab LTZ that I found online, this was mid August. This was a 90 minute trip for me. I took a real quick test drive and knew I wanted the truck, didn't think I needed a longer ride as I traded a 2011 version of the truck that was perfect from day 1. The purchase process was great, Chris Drew was very easy to deal with and they honored the price they had online (most online prices can't be had at other dealers). People staye... read more
Business response:
Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We look forward to servicing your future automotive needs! Best,Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
Horrible Customer Service Commonwealth Motors has the worst customer service. I made an appointment for an oil change and windshield wiper replacement and it took over two hours. I made the appointment because last time I was there I showed up without an appointment and I waited forever. My car was in the service department for over two hours as I waited in the waiting room with a two year old in toe. When I was driving home I decided to wash my windshield with my new windshield wipers, only to realize that they never replac... read more
Frequently asked questions about Commonwealth Chevrolet
How is Commonwealth Chevrolet rated?
Commonwealth Chevrolet has a 4.6 star rating with 2,052 reviews.
When is Commonwealth Chevrolet open?
Commonwealth Chevrolet is closed now. It will open at 7:00 a.m.