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Timmons Subaru Service Department
- Auto Repair
- Long Beach, CA
About this business
Location details
3700 Cherry Ave, Long Beach, CA, 90807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 12:00 p.m. 1:00 p.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 12:00 p.m. 1:00 p.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 12:00 p.m. 1:00 p.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 12:00 p.m. 1:00 p.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 12:00 p.m. 1:00 p.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Before and during the purchase everything was good. After I signed, the customer service diminished. I was told to meet up at my car to go over Bluetooth connection, but the salesman never came until I had to message him about 10 minutes later and then he came. He apologized and said that he had 2 other customers. I should be the priority since I haven't even left the lot yet and just bought a car with you. Then a week later I asked him about a general finance question, because he told me I could ask him anything and wheneve... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
This was the absolute worst experience you could imagine having. Sleazy car sales at its finest I came in before the expiry of my lease, I was hoping to buy the car out but was really open to all options- wanting to continue to be a customer here. Timmons was making it very clear that I would not be. When I asked about what buying the vehicle would look like, they gave me inflated numbers and said there's no other options. The sales manager told me to "enjoy my last days with a car" With the terrible experience and ter... read more
Business response:
Hello, We take all reviews very seriously; however, we can not find you in our system since 2022. We don't show that you have contacted anyone here about your lease-end options. Could you please call me to discuss 562-980-0707.
If you're shopping for a Subaru and *don't* call Jeff Sollee... you're doing it wrong. Jeff is the **Internet Sales Manager**, but don't let the title fool you--he's a real human who actually *cares*. He came in on his **day off** just to help us close the deal on our new 2025 Subaru Outback XT. That's not salesmanship--that's commitment. No pressure. No games. Just straight-up good vibes and someone who actually *listens*. He kept every promise and made the whole process smooth, easy, and even *fun*--and we all know buyi... read more
Business response:
Thank you, Patrick, for such a glowing recommendation! We're proud to have Jeff on our team, and it’s wonderful to hear how his dedication and genuine care made your Subaru buying experience smooth and enjoyable. We’re thrilled to welcome you as part of the Subaru family and look forward to serving you for years to come at Timmons Subaru!
So sorry customer service is just not there. I tried again & sadly not going to take my car in.
Business response:
Thanks for your honesty, Linda. We're truly sorry to hear you felt let down. While we regret missing the mark, we’d still welcome the opportunity to make things right in the future. If you ever decide to give us another shot, we’ll be here to help.
Service department needs better phone and people skills. They are not helpful at all. They are brief when asking them questions and it feels as though you're bothering them. I've been going to this location for service for 2-3 years and I've never been impressed with their service.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Careful when getting service done here. Bought an outback and after 6 months the battery kept going dead. Took it here for warranty work and the service department said nothing was wrong then I asked "well every 4 days now I have to jump start it so the battery is bad". They said no it wasn't but they did not know i have the tools at home to test batteries and it was bad, even showed them the pictures. Service writer could have cared less. Then I brought up the known issue with the battery and gave them the TSB number that S... read more
Business response:
Hi, We're sorry to hear about your experience and understand your frustration. It’s clear we missed the mark, especially after you provided clear evidence and information. We appreciate you bringing this to our attention and will review it with our team to improve going forward. If you'd like to discuss further, please reach out to our management team.
Letting you know about Timmons Subaru of LB. Their auto body repair shop had a zero response to my need for a collision to my Ascent. Miles, of 'City of the Stars Collision Center', apparently a certified collision repair facility for Sabaru, took photographs and promised to get back to me with an estimate. Not having word from him, I reached him several days later and he stated that he still had a stack of estimates to complete and he would get back to me as soon as he could. By that time I emphaized that I needed the estim... read more
Business response:
Hi Paul, Thank you for bringing this to our attention. We sincerely apologize for the apparent lack of communication you experienced during your recent attempt to obtain a collision repair estimate for your Subaru Ascent. After reviewing the situation, we discovered that the body shop had an incorrect email address on file for you, which prevented the estimate from being delivered as expected. This issue has now been resolved, and the correct quote has been sent to you. If you have any further concerns or questions, please... read more
I've always been a big fan of this Subaru dealership because of their friendly service and fair pricing in the services department. Today I came in expecting the normal drop off my car and Uber back when it's done and that was not the case. They have stopped their complementary Uber option for oil changes. I worked super close to this store so I am usually able to quickly complete my task in my schedule and was very disappointed today when they could not even extend this as a one time courtesy since I had no prior warning.... read more
Business response:
Hi Justine, Thank you for sharing your experience with us, and we’re sorry to hear about your disappointment regarding the change in our complimentary Uber service. We understand how important convenience is, and we regret any inconvenience this has caused. We truly appreciate your loyalty to our dealership and hope we can continue to meet your service needs in the future. If you’d like to discuss this further or explore other options, please don't hesitate to reach out. We appreciate your feedback and hope to have the chanc... read more
My husband and I were sold the repair package "door dings and windshield" when we bought our car. I have a scratch on one of my passenger doors and I wanted to get repaired and was told the package doesn't cover it. Two weeks ago my husband went to the dealership because a rock hit our windshield. Attendant "It has to be 6 inches." We are disappointed in purchasing a package that has yet to be helpful to us.
Business response:
Hi Tamantha, This review just made our day! Thank you so much! It's always a pleasure to hear that our team has been providing excellent customer service. We are thrilled to know that Brad was able to assist you. Enjoy your new Outback and please let us know if there's anything more we can do. We're always happy to help!
Frequently asked questions about Timmons Subaru Service Department
How is Timmons Subaru Service Department rated?
Timmons Subaru Service Department has a 4.8 star rating with 1,452 reviews.
When is Timmons Subaru Service Department open?
Timmons Subaru Service Department is closed now. It will open at 7:00 a.m.