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Timmons Subaru Service Department
- Auto Repair
- Long Beach, CA
About this business
Location details
3700 Cherry Ave, Long Beach, CA, 90807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 12:00 p.m. 1:00 p.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 12:00 p.m. 1:00 p.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 12:00 p.m. 1:00 p.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 12:00 p.m. 1:00 p.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 12:00 p.m. 1:00 p.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Had a pleasant visit on August 15. I came in for the deals on the new Subaru Forester, and just wanted to have a second review aside from other dealerships I have visited by that time. The sales manager Henry Park was very helpful, and knowledgeable regarding not only the car information, but the warranties offered and also he was top-notch with the price, %, and payments on the car. I appreciate the honesty when it comes to money because we are all looking for a good deals and terms, and no wanting any hidden fees. Thank y... read more
Sebastian was great to work with and really went above and beyond to secure my desired car and ensure top quality. He was well informed and made the process fun. It was a pleasure working with him and I would highly recommend him.
Sebastian devoted his time in helping me purchase my 2025 Subaru Outback. He really went out of his way to make sure I was truly taken care of and supported. I highly recommend going to him for your Subaru needs and an overall positive experience. :-)
Months ago I took my car in with what I assumed were transmission issues. I was told that the transmission was a sealed system and the fluid could not be checked and changed and bottom line was the issue was that I had been using low quality fuel and I should use higher octane fuel and they recommended a costly engine carbon flush, not a transmission fluid change. Today I took the car in and was told as part of the 95,000 mile service I would need new transmission fluid. Something that was not possible just a few months pri... read more
Business response:
Hi Michael, I’m sorry to hear about the confusion and inconsistency you experienced during your recent visit to Timmons Subaru. Clear communication and accurate information are important, especially when it comes to service recommendations and the amenities our guests have come to expect. I understand why the conflicting explanations and your concerns about the Lyft service left you frustrated. Please reach out to me at your convenience so we can discuss your experience and work toward making things right.
It is shady how they initially responded to my review with "we are so sorry, we will reach out to you asap" to then never doing so, deleting that reply and then trying to cover it up by saying it's all good and it was cleared by a Honda technician. This was never told to me when I went to the dealership in person to retrieve my car and asked what was done to my car. There is no excuse for the lack of communication or care, even if this is true, I have a hard time believing it after everything I've been through with this deal... read more
Business response:
Hello Nikki, we appreciate you taking the time to share this feedback. We understand your concerns regarding the communication surrounding your vehicle, along with the recurring issues you’ve experienced since your purchase. What you described is not the level of transparency or follow up Timmons Subaru aims to provide. We recognize how frustrating it can be to continue dealing with warning lights and repairs after trying to address the matter previously. Your comments have been shared with our management team for further re... read more
Very disappointed in my experience today with Yulissa at Timmons today. I walked in fully prepared to purchase and left without a car. Honesty and integrity matter to me, and this was a textbook bait-and-switch. I did my research, used the dealership's online payment calculator, confirmed the exact vehicle, and scheduled an appointment. Clear, simple, straightforward. I test-drove the car, confirmed it was the one I wanted, reiterated my $4,000 down payment and excellent credit -- and then everything shifted. I was presen... read more
Business response:
Hi JoAnna, We’re sorry to hear you left feeling frustrated — that’s never our intention. Our online payment calculator provides estimates based on general assumptions. Final numbers can vary depending on lender approval, taxes, fees, rebates, and how the drive-off amount (which can include registration, first payment, and applicable fees) is structured. It sounds like there was a breakdown in communication while we were trying to review those details, and we apologize if that wasn’t clearly explained. Transparency is importa... read more
Beware of buying a used car here! I bought a used Honda at Timmons Subaru 2 weeks ago and was excited as this was my first car buying experience from a dealership. Louie was great and kind, we didn't feel pressured by him at all and he was extremely personable and helpful. My bf took the lead with speaking because as a young woman, these types of things are highly intimidating and stressful. We tried negotiating but the manager RC wouldn't budge because the car was in excellent condition. We walked away at first, but came b... read more
Business response:
Hi Nikki, We understand how concerning a check engine light can be, especially shortly after purchasing a vehicle. When you brought the vehicle back to us, we took the matter seriously and sought a second opinion from a Honda-certified technician after another shop suggested the catalytic converter may be faulty. The Honda technician determined there was no active catalytic converter failure and that the code present was an old stored code that had not been cleared. At the time of purchase, the vehicle was sold “as-is,” and ... read more
I did not purchase my Subaru from this location. I moved to Long Beach in early 2025 and have since had my car serviced here twice for simple maintenance. Both times, I left feeling uneasy about the quality of the work. The service is fast, maybe a little too fast. After my first visit, my car started showing a low windshield wiper fluid notice for the first time ever, about two months later. When I brought this up during my second visit, I explained to Danny Duong (the service advisor who helped me) that my usage hadn't ch... read more
Business response:
Hi Nadia, Thank you for taking the time to share this detailed feedback. I am truly sorry that your recent service visits at Timmons Subaru left you feeling uneasy and frustrated. That is not the experience we want any guest to have, especially when it comes to trust in the work being performed on your vehicle. This feedback has been shared with our service leadership so it can be reviewed and addressed directly. We appreciate you bringing these issues to our attention, even though we regret the circumstances. If you would... read more
Made an appt today for oil change service and spoke to Leslie who sounded miserable and condescending. Will be canceling my appt and will be going to pacific location
Business response:
Hi Micah, we are sorry to hear about your interaction when scheduling your service appointment. That is not the tone or experience we want anyone to have when reaching out to Timmons Subaru. Your feedback is important to us, and we would appreciate the chance to learn more and address this internally. If you are open to it, please reach out so we can better understand what happened and work toward making this right.
Frequently asked questions about Timmons Subaru Service Department
How is Timmons Subaru Service Department rated?
Timmons Subaru Service Department has a 4.8 star rating with 1,452 reviews.
When is Timmons Subaru Service Department open?
Timmons Subaru Service Department is closed now. It will open at 7:00 a.m.