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Tenvoorde Ford, Inc.
- Car Dealers
- St. Cloud, MN
About this business
Location details
185 Roosevelt Rd, St. Cloud, MN, 56301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Worst purchase experience ever, the sales guy Zack or Worst purchase experience ever, the sales guy Zack or Zak, whatever it was, was incredibly condescending and talked down to to me the whole time, after being shown a horribly over priced vehicle, the slime ball then had the nerves to send pictures of his xxxxx to my wife on social media!
Made a appointment on a Thursday, for the following Made a appointment on a Thursday, for the following Monday, solicited special, change oil, rotate tires & check brakes . Appointment monay @ 7:30am rep called Friday to confirm & make sure I was there by 7:30am get me right in. I showed up 7:15 am checked in & teck said might be awhile b4 could do it, frustrated I said ok, I had a ride to go do something. Came back at 11am My vehicle still not moved. Went in & asked & teck said he'd go check, 15mins later comes back & says ... read more
Bad car dealer We leased a car at the end of the lease they tried to tell us they can only give us only the amount we owed , so we bought it and they never transferred it, and made us buy tabs at $300.0 and never received them, so we had to go the dmv and buy them tenvoorde ford is out to rip peaple off , stay away
Business response:
David, as I wrote on Peggys 1-star Google review for this situation, we apologize. When buying out your lease on 4/14 we needed to payoff the entire vehicle to obtain the title from Ford Credit. We submitted the payoff electronically the day you signed paperwork. We then waited to get the title from Ford Credit. We cannot process the registration without the title. Once we got the title we sent it to the county clerk the next business day. The county clerk told us the paperwork we submitted was approved and processed shortly... read more
Please put on your Sunday clothes If you look poor, you will not be welcome here，If you ask for more discounts, you won't be welcome here，If you bought a white car, you will find that the car in your file is black. If they promise to give you credit points, you'll be waiting for them for the rest of your life after the transaction is completed. If you find a problem with the car before you sign the contract, congratulations. The car is good, but these people will destroy it. If you choose to enter here, look like a rich man,... read more
Business response:
We are sorry to hear this how you feel about your experience. This is not the normal experience for a Tenvoorde Ford customer. We take pride on our level of customer service and successfully serving central Minnesota for the last 118 years. Clearly we failed in your case. I am the general manager and would like to have a discussion with you to find out more about who you are and what happened. Please email me [emailprotected]. Thank you for your feedback. David Rodriguez General Manager Tenvoorde Ford
Bait and Switch tactic at this dealership I was trying to buy a 2020 mustang convertible, orange in color , It was the only one in the area and I wanted it. It was advertised on the website with the sticker. The dealership in Colorado put thru the paperwork on 6/20/19, a Saturday to have the vehicle transported to Littleton, Colorado. Monday morning I looked on the website the Orange Mustang still advertised, I did a chat on line about the vehicle, was told yes it is for sale , then told it was owned by the Owner. A Bait and... read more
Sales Mike in service was pretty good ..communication was average ! Can not say the same for Dan in sales .. pushed us along , left the parking lot before we did TJ go home and never ever fulfilled his end of a promise to repair a fender issue .the fact they don’t even have their own auto body was crazy to me and they wanted to repaint a fender in the parking lot( who does that) oldest dealer in the world Definitely shows!!! Never ever again !!
Business response:
Jay, we are sorry you did not have the ideal experience with our sales department. Minor body repairs can be done by a mobile body repair company. This practice is used at dealerships around the country. The company we use services most of the dealers in St. Cloud. If the repair is larger and needs a paint booth we send it to a body shop. If there is something stil owed to you or you would like to discuss the matter further, please contact David the general manager [emailprotected]
Quik lube Drove 50 mi. Only to find out that the overhead doors broken , understandable,but Tom said it be at least 2hr all depends on repairs, didn't seem very caring that I drove 50mi. So unfortunately I made appt.yes appt.at North County. If you made appts.you therefore could of called and changed mine.
Liars Drove over 4hrs one way to get there on a price Gene (sales manager ) quoted me (Out the door price including some free accessories, tax ,title and license) on the phone after lengthy phone conversations for a new 2019 Ford F150 . When I arrived there they had none of the accessories that were to be thrown in , so they said they would knock off the price . After waiting 2 hours to get the adjusted price they came out with a price several hundred dollars over what they have advertised on their website and told me I was ... read more
Customer Took our escape for a safety recall. Made an appointment two weeks before. Dropped car off this morning and 30 minutes later they called saying parts were not in stock. They never even looked at car to see if the repairs were necessary. My husband asked when parts would be in and was told it could be next week or a month. Was told to call. Very poor customer service. If you knew what we were bringing in the vehicle for wouldn?t you be sure parts were in stock especially for a safety recall. Won?t go back there ever.
Business response:
Linda, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would like the chance to talk to you further so please do call us at (888) 273-0540 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Frequently asked questions about Tenvoorde Ford, Inc.
How is Tenvoorde Ford, Inc. rated?
Tenvoorde Ford, Inc. has a 4.5 star rating with 3,136 reviews.
When is Tenvoorde Ford, Inc. open?
Tenvoorde Ford, Inc. is open now. It will close at 8:00 p.m.