Subaru of Naples

Craig Hedges 

on Facebook

4 years ago

I'm now driving my 8th Subaru and have loved their cars, and service... until I brought my car here for service. What a DISAPPOINTMENT! Made an appointment for routine maintenance on my 2021 Ascent to be informed that the wait would be 2-3 HOURS. I expressed my dissatisfaction to the service rep, and then to the manager, asking why I wasn't warned of this long wait. The manager made it clear I was unreasonable and claimed their service was worth the wait and I was welcome to go elsewhere. No apology, no recognition that 2-3... read more

Bob Stewart 

on Facebook

4 years ago

I am outraged at the sales manager who lied to me and was extremely unprofessional. I worked in the car business in the past and I have never experienced such a lack of integrity. I put a deposit on a car that was in transit to the dealership. I was told that the car had been delivered and I drove to Naples to from Punta to pick up my new car. The salesman suggested that I sit in the car first. I did And I loved it. Just prior to doing the paperwork the sales manager said he was going to give me 2 k less for my trade. I walk... read more

Ismael Busquet 

on Facebook

4 years ago

Horrible place for service. Made an appointment for 9am to get first oil change and tire rotation on my brand new truck with 6000 miles on it. Was told I should take about 1 to 1 1/2 hrs, I was fine with waiting. About 2hrs 15 min later my truck is done. I leave only to feel a strong shake in my steering at highway speeds. I call and head back to DeVoe .service person tells me maybe there was a problem before I came to them, again truck has 6k miles and I only brought it to them because they called me saying I need service.... read more

Danielle Doyle 

on Facebook

5 years ago

Boy, they really don't care about you and making sure you're satisfied after the ink is dried when buying. I bought a brand new car that had paint damage and a dent on the hood. They said they would fix it, so great! No one ever called to update me and say it's ready, I had to call them several time to get someone to give me information. Drove down and the paint job was done poorly (dirt trapped so it was bumpy), the dent wasn't taken care of, they over painted onto the bumper, and managed to scratch up the car on the back. ... read more

Jay Fortin 

on Facebook

6 years ago

Prior to returning north (Massachusetts) we brought our 2019 Forrester in for an oil change on 4/14/20. Shortly after the change and one day before trip, I figured I had better look at the level of the windshield wash. I wasn’t sure if it was covered with “top off fluids” indicated on paperwork receipt. Much to my surprise the coolant fluid was below the low line! I was beyond mad. My wife and I were about to travel over 1500 miles in a brand new car with the coolant at a dangerously low level! The windshield wash also wasn’... read more

Mario Nicosia 

on Facebook

6 years ago

Hire people that take care of their customers ! 

Judy Carollo 

on Facebook

6 years ago

So dissappointed with their service. Had our car in and they told us we needed 4 new tires because of tire rot. We trusted them and $600.00 later we drove out with 4 new tires. Less than a week later we had the same problem (low tire light on). We called and they said bring it in. We are an hour from the dealership, but that didn't seem to concern them. WE took it to a tire store near us and they said they doubt that the tires were rotted ( they never see that) and that we had a faulty valve stem which was leaking. Cos... read more