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Subaru of Naples
- Automotive
- Naples, FL
About this business
Location details
1411 Solana Rd, Naples, FL, 34103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedWork was very good. No complaints about that. However the communication during and after gets 1 star at very best. Car went in on April 24th and was told car would be ready May 31st. Called Friday before and told wouldn’t be ready til approx the 12th. Car was finally ready on the 21st. Now I know they had to get approval for additional things from insurance company. My concerns there was never an update from the body shop. After picking up the car and driving a few days we noticed a few things that need addressed. Prior to ... read more
RecommendedA GOOD JOB DONE. Thanks for smooth trade Mrs Claire Brandon, I truly appreciate the trade you handled for me. Earning $8,000 with just an investment capital of $1,500 is amazing. My heart is overflowing with gratitude. Thanks from the bottom of my heart. I truly appreciate what you did for me, the process was smooth and I made my withdraw successfuly. If you are looking for a crypto or forex expert to manage your trade I recommend Mrs. Claire Brandon Contact her via: Email: clairebrandon439@gmail.com WhatsApp: +1 (541)... read more
Very disappointed in the lack of respect for my family and my time! This is the second and last car DeVoe auto group will sell me! Way too many places to purchase a vehicle where you’d be respected and valued! What a shame!
Business response:
Hi Thom, I would like to get some more details about your experience with us. We would like to have a better understanding about your experience. Please reach out to us at (239) 649-1400 at your earliest convenience and we will do our best to resolve this with you.
RecommendedI Just wanted to say a big thank you to Mrs Linda james, she's genuine kindness and bluntness at times when I needed to face reality are what made me progress. I invested $5000 and got $46,700 in a week. I only wish I had known about you earlier from the first moment I decided to trade. Nevertheless, I am grateful! contact her via Email: lindajames0337@gmail.com WhatsApp: +18047231820.
I'm now driving my 8th Subaru and have loved their cars, and service... until I brought my car here for service. What a DISAPPOINTMENT! Made an appointment for routine maintenance on my 2021 Ascent to be informed that the wait would be 2-3 HOURS. I expressed my dissatisfaction to the service rep, and then to the manager, asking why I wasn't warned of this long wait. The manager made it clear I was unreasonable and claimed their service was worth the wait and I was welcome to go elsewhere. No apology, no recognition that 2-3... read more
Business response:
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Subaru of Naples
I am outraged at the sales manager who lied to me and was extremely unprofessional. I worked in the car business in the past and I have never experienced such a lack of integrity. I put a deposit on a car that was in transit to the dealership. I was told that the car had been delivered and I drove to Naples to from Punta to pick up my new car. The salesman suggested that I sit in the car first. I did And I loved it. Just prior to doing the paperwork the sales manager said he was going to give me 2 k less for my trade. I walk... read more
Business response:
Hi Bob, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out to our General Manager, Melinda Harrison, at mharrison@devoeauto.com or 239-430-4019 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Horrible place for service. Made an appointment for 9am to get first oil change and tire rotation on my brand new truck with 6000 miles on it. Was told I should take about 1 to 1 1/2 hrs, I was fine with waiting. About 2hrs 15 min later my truck is done. I leave only to feel a strong shake in my steering at highway speeds. I call and head back to DeVoe .service person tells me maybe there was a problem before I came to them, again truck has 6k miles and I only brought it to them because they called me saying I need service.... read more
Business response:
Hi Ismael, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact our General Manager, Melinda Harrison, at mharrison@devoeauto.com or 239-430-4019 so that we may ensure your experiences with our dealership are more pleasant moving forward. We hope to hear from you.
Boy, they really don't care about you and making sure you're satisfied after the ink is dried when buying. I bought a brand new car that had paint damage and a dent on the hood. They said they would fix it, so great! No one ever called to update me and say it's ready, I had to call them several time to get someone to give me information. Drove down and the paint job was done poorly (dirt trapped so it was bumpy), the dent wasn't taken care of, they over painted onto the bumper, and managed to scratch up the car on the back. ... read more
Business response:
Hello Danielle, we are so disappointed to learn of this situation you have described. Please contact our Manager at our General Manager, Melinda Harrison, at mharrison@devoeauto.com or 239-430-4019 so that we may ensure your experiences with our dealership are more pleasant moving forward.
Prior to returning north (Massachusetts) we brought our 2019 Forrester in for an oil change on 4/14/20. Shortly after the change and one day before trip, I figured I had better look at the level of the windshield wash. I wasn’t sure if it was covered with “top off fluids” indicated on paperwork receipt. Much to my surprise the coolant fluid was below the low line! I was beyond mad. My wife and I were about to travel over 1500 miles in a brand new car with the coolant at a dangerously low level! The windshield wash also wasn’... read more
Frequently asked questions about Subaru of Naples
How is Subaru of Naples rated?
Subaru of Naples has a 4.6 star rating with 940 reviews.
When is Subaru of Naples open?
Subaru of Naples is closed now. It will open tomorrow at 9:00 a.m.