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Romeo Chevrolet Buick GMC, LLC
- Car Dealers
- Lake Katrine, NY
About this business
Location details
1665 Ulster Ave, Lake Katrine, NY, 12449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I purchased a 2019 Buick with moderate mileage this past spring. I went in to buy a new car but was told there were none available. I needed a car quick so I went for a used one. Every car on the lot I showed interest in Brady would have to go inside to check the price and would come back and tell me the car wasn’t available. Made know sense. Finally i am shown a car that was available. I was hot tired and just wanted out. Steve sold me an extended warranty for $3200. He told me that it was a good idea in case of costly repa... read more
Business response:
Thank you for your feedback, we would like to address this concern. Please contact Patty VanDyke at 845-338-4000 Ext. 411.
Iam still having nothing but problems with the leaks inside my vehicle they charged me a lot of money to replace one of the moon roof glass and it’s still leaks I will not be bringing the car back to them so they can charge me more money it’s a waste of time I do not recommend anybody to this place
Business response:
Thank you for your feedback, we would like to address this concern. Please contact Patty VanDyke at 845-338-4000 Ext. 411.
Service department is a scam and way over priced. The hours that were worked on my truck were double the time it should have taken and they definitely charged me accordingly. Added lots of fluff into the bill to make it seem like more was done than actually was. I tried fighting it and found out that the manager i was speaking with is not even knowledgeable in the field of mechanics so it went nowhere. After paying the ridiculous bill I went home and crawled under my truck to see what was done. Of course what I saw only just... read more
Business response:
Thank you for your feedback, we would like to address your concerns. Please contact our service manager, Sean, at 845-338-4000 ext 322.
I bought a 14 Silverado back in December of 2021 the next day I came to pick the truck up they had driven the truck 398 miles to do the inspection and then two days later the check engine light came on and a high pressure fuel line had to be replaced. Then 40 days later my transmission went bad. And now I have been waiting to find out if it is covered under their insurance. I am under the 60 lemon law and the 3000 miles but they have been giving me the run around for over a week now.
Business response:
We are sorry to hear of all the things that are happening to your truck. We certainly don't want you to feel that we aren't going to handle this. Our team has contacted you and the issues are on their way to being resolved. If you have more questions, please reach out to our Service Manager, Sean at 845-338-4000.
They are nice when you purchase a vehicle from them but when you have problems they put you off and can't get an appointment for 2 weeks. My car doesn't start, sitting in the driveway. Called to talk to owner but he isn't available was connected to the Assistant Manager, left a message and he hasn't called back. Do not buy a vehicle from them , service is horrible
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (845) 338-4000 to discuss your concerns, as your satisfaction is of utmost importance to us
I give them a 1 star ONLY because of the sales department. The purchasing part was alright even though it took almost 6 hours for paperwork. The service department on the other hand is terrible. I bought a certified preowned through Romeo Chevy in Kingston and voiced my concerns about the rotors being extremely rusty/warped as well as paint missing on the rear door. They took my car in, kept it for 3 days to only replace the back rotors and pads (it needed them all around) as well as put extra miles on the car before I retur... read more
**TERRIBLE - AVOID AT ALL COSTS** Where do I start with this horrible experience? After finding a truck online that was attractive, I drove the 2.5 hours to Lake Katrine, NY to visit Romeo Chevy Buick GMC. They allowed me to test drive the vehicle alone; a positive given the current state of the pandemic. Once I returned to the dealership, the Sales Manager asked for a price I was comfortable with and I gave him one (~$2500 under MSRP). They said that they could not accommodate that, and I left. A different Sales Manager cal... read more
Business response:
Dear Mr. Lynds, we appreciate that there was a lot to consider in making this purchase possible. In response to your comments… 1. Your black emblems cost has been refunded to you via check cut on 12/2/2020 2. Your $1000 deposit has been credited back to your credit card PRIOR to your comments 3. The vehicle passed NYS Inspection. We had our driver drive the vehicle to Massachusetts to have the inspection done where it did not pass. You now insist on $800 discount which we will not give. So we will not sell you our vehicle. 4... read more
Aside from phone service or customer service, in PERSON service was poor. The service representative demeanor was he didn't want to be there, I was wasting his time and seemed aggravated when I gave a list off problems. There's never a loaner available. Rep argued with me again about my warranty. No shuttle service available to get a rental. Had to walk from dealership to Enterprise. Hopefully my truck is fixed after the 5th time being here.
Business response:
I would like to dig into this. I cannot see your name or any information from this review. Please contact me, Patty, at Ext 411 so I can address all of this. It's definitely not our intention to aggravate any customer for any reason... our apologies.
was a bad sales transaction i was told because my vehicle had 25,000 miles on it it would need all new brakes and rotors and a complete service for that reason he couldent give me book price & i had a $2,000 incentive from my job he wouldent recognise because mike said he gave me top dollar , bought a truck there 7 years ago had no problems , you can bet i wont be back there spending $52,000 dollars , i like the tahoe because i had broke my back and had 4 verbra fusioned and its comfy but these guys better get with it , i tr... read more
Frequently asked questions about Romeo Chevrolet Buick GMC, LLC
How is Romeo Chevrolet Buick GMC, LLC rated?
Romeo Chevrolet Buick GMC, LLC has a 4.6 star rating with 3,218 reviews.
When is Romeo Chevrolet Buick GMC, LLC open?
Romeo Chevrolet Buick GMC, LLC is closed now. It will open tomorrow at 9:00 a.m.