This profile has been claimed by the business owner or representative.
Preston Toyota of New Castle
- Car Dealers
- New Castle, PA
About this business
Location details
1500 Wilmington Rd, New Castle, PA, 16105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I’ve purchased 2 vehicles from Preston, 1 in New Castle and 1 in Boardman. I’ve returned to both dealerships several times since then looking to purchase a Pre owned truck. Each time my salesman seemed disinterested in working with me, non willing to negotiate the price or my trade in attempts to reach a comfortable payment for me. Each time my negotiation attempts were within reason, and the salesman refused to budge. On one occasion the salesman said he had to speak with a manager and I watched him walk up to the sales des... read more
Business response:
Hello Scott, Allow us to take a closer look at this for you. Please contact us with your information so we're able to best assist you. Thank you.
Their service department is the worst. My daughter took my car in for an inspection & oil change yesterday. My appointment was at 9:15. They came out & told her that I needed brakes. Ok routine maintenance. She then called me at 12:50 & said my car would be another 30 minutes. While I’m at the dentist she sends me a text telling me how mad I’ll be since THEY poked a hole in something with my oil and have to fix it and are giving her a rental. Then she texts me back to let me know she can’t get the rental because she’s n... read more
Business response:
We have seen your review and are currently looking into this situation. Regards, The Preston Toyota Team
Had problem with car that was just inspected. Nobody seemed to care. Service dept was not very nice or helpful. Will have car serviced in hermitage
Business response:
Hi Violet, That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Walt Kustra (GSM) 724-730-0257
whe we drove up to see how we turn in our leased camry the salesman and credit people couldn 't give us the time of day. Guess they don't want my business
Business response:
Thank you for your feedback. Here at Preston Toyota, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Mike Roth - Service Manager - 724-730-3114
Matt Sellers was awesome and very professional. He is very knowledgeable about Toyota and kept the experience fun with no pressure. I would recommend him to anyone. My experience went bad with the finance manager. When we declined to purchase an extended warranty, she talked down to us, used scare tactics and made the conversation extremely awkward. My wife and i almost walked out. Such a bummer after spending a lot of money here.
Business response:
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Kevin Preston - General Sales Manager - 724-510-0249
Recommendedfriendly staff but was more concerned with a good social media review than trying to so me anything.
Business response:
Kammie, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. We are glad to hear our staff was friendly. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, Kevin Preston - General Sales Manager - 724-510-0249
I am having a very big problem with my brand new rav 4 that they have been aware of and nothing is getting done about it.
Mr. Kevin Preston. Thank You! Since 2012 we have bought a 2012 4Runner $45000, 2013 Highlander $35000, 2016 Highlander LS $35000, 2016 Highlander Platinum $47000 & 2017 Highlander Platinum $47000. 5 vehicles totally more than $200000. You refuse to service my vehicle because your service department stinks and really does not help the customer. You tell me to take my car elsewhere to have serviced. I wouldn't have to complain if things were done right the first time. Your service department is terrible. At one tim... read more
I have always been impressed with the service provided by Preston of New Castle until now. My son took his car here today to get oil change and tire rotation and get the trunk looked at for rust on a 1.5 year old Camry which they agreed to cover. The issue is in the process during this visit the front bumper was scratched and the service manager claims it came Into the dealer that way. WRONG the car was washed and waxed prior to the visit and the scratch was not there. The dealer refuses to work with us to get the issue r... read more
Frequently asked questions about Preston Toyota of New Castle
How is Preston Toyota of New Castle rated?
Preston Toyota of New Castle has a 4.6 star rating with 1,290 reviews.
When is Preston Toyota of New Castle open?
Preston Toyota of New Castle is open now. It will close at 7:00 p.m.