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Preston Chrysler Dodge Jeep Ram
- Car Dealers
- New Castle, PA
About this business
Location details
1500 Wilmington Ave #1133, New Castle, PA, 16105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The service that I received for my vehicle was great ! The young lady that helped me was was outstanding !
Business response:
Hi, it’s great to know you had such a positive experience at Preston CDJR. We’re glad your visit went so well and that you felt well taken care of throughout the process. Thank you for choosing Preston CDJR for your vehicle’s service.
The service advisor Emily was great. She called us several times with updates and when we picked up the car she explained what had been done and why.
Business response:
Hi, thank you for sharing your experience. I’m glad Emily kept you updated throughout the service visit, then took the time to explain the work that was completed. It’s great to know her communication helped make the experience a positive one.
The appt for an inspection/emission was made online. I received a couple of emails and a text confirming the appt. When we arrived at the service counter, we were told I didn't have an appt and the dept was backed up and they couldn't take my car. Was also told someone from service should have called. After further discussion where I showed my confirmation email, let them know that we drove an hour to get there, and that the vehicle was like new and had only 6,600 miles on it, my car was taken for the inspection with a warni... read more
Business response:
Hello, I apologize for the confusion when you arrived regarding your appointment. While I am glad the inspection was completed in a timely manner, I understand the inconvenience caused by the initial communication issue. We appreciate you taking the time to provide your feedback as it helps us identify areas where we can improve the service experience for our customers
So pleased with all the staff. Very professional. Love my Jeep!!! Thank you. They made the experience quick and easy. Will be sure to recommend them.
Business response:
Hi, thank you for the kind words about Preston CDJR. I am glad the team provided a professional experience and helped make the process quick and easy. Congratulations on your Jeep, and thank you for your recommendation. We look forward to assisting you again in the future.
Preston CDJR were fantastic every step of the way helping provide options and great pricing. Every person involved with the sale including management, sales staff, recon department, and finance made this a most enjoyable experience.
Business response:
Hi Greg, it is great to hear your experience with Preston CDJR was fantastic from start to finish. We are glad the team was able to offer a variety of options while keeping pricing competitive. It is also great to hear every department played a role in making the experience enjoyable for you. Thank you for choosing us for such an important purchase.
Always the best customer service. Tyrique Johnson is amazing and Braden in finance is the best!
Business response:
Hello Stacey, reviews like this mean a lot to our team. We are so glad Tyrique Johnson and Braden helped make your experience such a great one. Thank you for choosing Preston CDJR and for taking a moment to recognize the team.
Rick and Vinny we’re very courteous, helpful, and nice. They answered all my questions.
Business response:
Hello, it’s great to hear Rick and Vinny at Preston CDJR were courteous, helpful, and took the time to answer all of your questions. That kind of clear communication makes the experience much easier from start to finish. Glad everything went well for you and you felt taken care of throughout your visit.
Scheduled oil change and tire rotation, Cherokee and the service department got me in and out as scheduled! Would recommend to anyone!
Business response:
Hi, it’s great to hear everything went right on schedule with your Cherokee. Getting you in and out without any delays is exactly what the service team aims for. We appreciate you recommending Preston CDJR and hope to see you again when you’re due for your next visit.
Oil change, tire rotation Took longer than expected, not offered a car wash as advertised asked for a callback, but didn’t receive one
Business response:
Hi, I’m sorry to hear about the slow service and that you were not offered a car wash on your recent visit. I would like to make this right by having your vehicle washed at your convenience. Please reach out to me directly at mroth@prestonauto.com and let me know a good time for you to come in so we can take care of that for you. Mike Roth Preston CDJR
Frequently asked questions about Preston Chrysler Dodge Jeep Ram
How is Preston Chrysler Dodge Jeep Ram rated?
Preston Chrysler Dodge Jeep Ram has a 4.5 star rating with 1,197 reviews.
When is Preston Chrysler Dodge Jeep Ram open?
Preston Chrysler Dodge Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.