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Preston Chrysler Dodge Jeep Ram
- Car Dealers
- New Castle, PA
About this business
Location details
1500 Wilmington Ave #1133, New Castle, PA, 16105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
RecommendedJust picked up a 2016 ram 1500 .Rick Ferrari is the best. My family has purchased several vehicles over the years at Preston's . As always was treated like family . Best deal. Thanks again .. Go see Rick he's the best !!!!!!!!
bought a used truck there that had mechanical issues unknown to me. now the truck needs major repairs. AND NOW ITS BEEN 2 WEEKS AND THE WARRANTY WONT COVER THE REPAIR. IM LEFT HOLDING THE BAG FOR WHAT MAY BE A 5000 DOLLAR PLUS REPAIR. WAS SUPPOSED TO GO ON VACATION STILL HAVENT GOT AN ANSWER FROM THE DEALERSHIP. THEY CLAIM TO DONATE MILLIONS OF DOLLARS BUT WONT HELP ME ONE BIT. DO NOT BUY A USED VEHICLE HERE AS THEY DO NOT FULLY INSPECT THEM AND THE PRICES ARE HIGH FOR WHAT THEY ARE.
My husband was looking at Preston’s website and saw a 2024 Jeep Wrangler 4xe Sahara 4WD Sport Utility on the website that had $16,000 off. He drove past it Friday evening and saw it was right out front and it had $16,000 off written on the windshield along with another silver Jeep that had $13,000 off. We go Saturday morning to the dealership and was looking at it. A sales man came out and my husband asked him is this $16,000 legit and he said yeah. We explained that I have a Jeep lease currently thats coming to an end. He ... read more
Business response:
Hello Amber, Thank you for taking the time to leave a review. Be assured that our Sales Team works tirelessly to deliver a consistent level of excellent service. When you have an opportunity, I would appreciate the chance to address your feedback regarding the price of a 2024 Jeep Wrangler 4xe and the level of customer care that you and your husband received. Can you please send your contact information to me? Best, Anthony Oliva Sales Manager Preston Chrysler Dodge Jeep RAM aoliva@prestonauto.com
Dishonest sales people ,bought Jeep online and they delivered it to me. And as I was exited to get it and after looking it was missing a bunch of stuff that was in the ad, after calling them they said the price was adjusted for the missing items 2k power running boards no 2nd key fob 300$ freedom storage bag 200$ blue tooth speaker 350$. All this stuff was stated in the ad plus you can see the running boards in the pics, like a retard I settled for an extra fob, and they didn’t have the decency to send after numerous calls, ... read more
Business response:
Hello Darrin, Please know that your feedback is important to us here at Preston Chrysler Dodge Jeep RAM. Given the opportunity, I would like to speak with you about your overall experience with our Sales Team regarding the Jeep you recently purchased as well as the condition it was delivered. Would you please send me your preferred contact information so we can discuss this matter further? I would appreciate it. Sincerely, Anthony Oliva Sales Manager Preston Chrysler Dodge Jeep RAM aoliva@prestonauto.com
I have never been so insulted and disrespected. Bought a used Jeep in March with a brand new front driveshaft under it. Long story short,,was in Conneaut Lake Pa. on Wednesday when the same drive shaft seized and was unable to be driven. Limped it to Lake Road Auto who the diagnosed and said the part was disabled but still should be under warranty. Mind you I have less than 10,000 miles on the vehicle since purchase. They did me a solid and removed the part to enable me to drive the vehicle home. Went to the service dep... read more
Business response:
Lowell, I appreciate you taking the time to share your feedback about your recent visit with our Service Team here at Preston Chrysler Dodge Jeep RAM. I and would like the opportunity to discuss the level of customer service that you received regarding a repair on your Jeep's drive shaft. Can you please send your contact information to me? Mike Roth Service Manager Preston Chrysler Dodge Jeep RAM mroth@prestonauto.com
Assuming this is the Preston Dodge ram dealer in New Caste Pennsylvania, I would say my recent experiences over the last month have been extremely negative. I pre-paid for parts over a month ago and so far none of four people that have promised to call me back have done so. It appears the service department can’t talk with the parts department. Staff who say they will check status and call back haven’t. Voice mails to managers have gone unanswered. This is about as poor of a customer experience as you can possibly get.
FYI make sure you get a second consult if you go there for an inspection, and don't wait until the last minute for a inspection. Go at least a month before but I strongly advise you to find a honest place to go !!!
Business response:
Hello Raycatcher, Allow us to take a closer look at this for you. Please contact us at your earliest convenience with your name, make and model we do not have any customers with the name you provided - this way we're able to better assist you. Thank you.
Service department is absolutely horrendous. Completely unorganized and really needs attention. Anytime Preston’s has had any of my vehicles it’s been a disaster. If it wasn’t for the fact that it is the closest Jeep Ram dealer I would never take a car there and never will again. I will honestly pay more to have a vehicle taken to a different dealer from here on out. I highly urge ownership to take a deep dive into the mess of a service center it is. If you need any service done I would highly recommend taking elsewhere.
Business response:
Hi Dustin, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.
Made an appointment to get my vehicle a state inspection, waited 4 hours with no communication on what was going on with my vehicle/the status of my vehicle. I called 3 times, the first time I was told that they had to send someone an email and then I would get a call, never got called so I had to call again, this time no one could tell me what was going on so I hung up and re dialed again to which I was finally helped a bit and the lady had gotten the voicemail and wasn’t able to get any info for me. I then went directly to... read more
Frequently asked questions about Preston Chrysler Dodge Jeep Ram
How is Preston Chrysler Dodge Jeep Ram rated?
Preston Chrysler Dodge Jeep Ram has a 4.3 star rating with 532 reviews.
When is Preston Chrysler Dodge Jeep Ram open?
Preston Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.