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Newark ToyotaWorld
- Newark, DE
About this business
Location details
230 E Cleveland Ave, Newark, DE, 19711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Be honest with customer. Luis L. of service informed me my road warranty on my tires is good for two years, not mileage and replacement tires if unable to be fixed has nothing to do with tire warranty mileage and prorated to miles on tires. Told me that is how it always has been. Strange just bought FOUR tires with mileage warrenty and road hazzard NOT based on two years. Need to hire people with some smarts
Business response:
Hi David!, We are so sorry it sounds like there is some confusion on what was said. All of our tires come with a limited mileage/manufacturer warranty and a Two Year Road hazard replacement warranty. They are two separate things, the Mileage and Manufacturer defect warranty comes from the tire manufacturer and the Road Hazard coverage comes from Toyota. We are truly sorry for the misunderstanding you experienced. The mileage and Manufacturer defect warranty covers manufacturer defects and if the tires do not last as long as ... read more
I can only speak for the service department but when the service advisors and manager contradict each other, all I want to do is rethink my decision to spend money at this unprofessional establishment. Everyone makes mistakes, we are human beings. Some people, including the service manager need to learn how to admit when they’re wrong.
Business response:
Chris, I am sorry to hear that you had a less than perfect visit with us. Please contact me to discuss further so we can make it right. Matt Johnson Director (302) 283-2313
I went to Newark Toyotaworld to get a diagnostic done on my car... the check engine and auto lsd light keep coming on and it won’t pass inspection. They misdiagnosed the problem! I requested a call back from a manager 2times which never happened. I got a call from someone asking how my visit was and I was completely honest and truthful. She assured me she was sending an email to managers and I would receive a call. That didn’t happen. Only when I filled out the online survey did I get a call from a manager who told me he wou... read more
Business response:
Heather, I am sorry to hear that you had a less than perfect visit with us. I am not sure what happened with our internal communication. This is not like us at all and I will look into this breakdown immediately. In the meantime, Please reach out to me to discuss your frustrations. Matt Johnson Director (302) 283-2313
We sold a car to Newark Toyota world and could not have more disappointed with the lack of customer service. Almost 6 weeks after we sold the car to Newark Toyota World did we receive a check for the proceeds of the vehicle. 3 weeks after we sold the car, we received a call from the new owners asking us why we sold the car. I promptly called the dealership to find out why they have not distributed the funds, only get get voicemail after voicemail. When I finally did speak with someone we were told to call the bank who he... read more
Business response:
Hi Mr. and Mrs. Supplee, As we discussed in our call earlier this morning, we sincerely regret the amount of time it took to secure your title from your bank, and the subsequent delays on our part in issuing your check. We will share your concerns with our staff to identify the process breakdowns that occurred and will be sure they are corrected for future customers. Thank you for bringing this to our attention. It sounds like we will not be able to earn your business in the future and we understand your disappointment in us... read more
Buyers Beware!!! I bought a 2013 Ford Focus with only 40,000 miles on it just a little over two months ago for my daughter and now its dead. The transmission blew up. When buying the vehicle I had informed the Manager that there was a hesitation when accelerating and it might be an issue with the transmission. I was told nothing is wrong and that is just the characteristics of the vehicle. Come to find out there is an active factory recall from Ford on this vehicle regarding the transmission failing on that year of the Ford ... read more
I've had a horrible experience with my 2018 Toyota 4Runner. I purchased it in March(brand new) after my boyfriend was diagnosed with cancer, this way we'd have a brand new vehicle and one less thing to stress about. Well that hasn't been the case. My cell phone wouldn't work with the Bluetooth in the truck, after several trips to the dealership and numerous text with my salesman( who said get a new cell phone) they are now replacing the radio unit. This means more miles on my new truck and me paying for more gas. When you pu... read more
They can be over priced, they don't price match so shop around. I have had issues with this location on making appointments in a timely manner, the staff being under stress and it showing. Lobby is nice.
Don't go here if you have any other choice! They don't do their research and don't make it right when they screw you over! My car broke down and I had it taken here. They quoted me $2800 for replacing the inverter. I did my own research online and discovered the replacement was supposed to be covered under an extended warranty. I contacted them about 10am thursday oct 12th to ask if it was covered. (This was after playing phone tag all day wednesday to find out what the problem was in the first place, because I told the se... read more
Frequently asked questions about Newark ToyotaWorld
How is Newark ToyotaWorld rated?
Newark ToyotaWorld has a 4.5 star rating with 3,789 reviews.
When is Newark ToyotaWorld open?
Newark ToyotaWorld is closed now. It will open at 9:00 a.m.