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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I visited other dealerships and that's the reason I'm at Lakeland. It's a friendly place always. Also there is a good restaurant across the street.
Business response:
Hi, thank you for your feedback! We're so happy you decided to choose Lakeland after your visit to other dealerships. We pride ourselves on being a friendly and welcoming place for everyone. And yes, the restaurant across the street is definitely a nice touch!
The only issue I have ever had was getting someone to answer the phone or return a phone call when I called to make an appointment. I got the voicemail, left a message and hadn't received a call for two days. Called again and was on hold forever. Called the next day and was finally able to speak with someone. Maybe it was bad timing, maybe the shop was super busy, I get all that. But not receiving a call after two days of leaving a message was a little off-putting.
Business response:
Hi, thank you for your feedback, and we apologize for the delays in communication you experienced. We understand how frustrating this can be and will work to improve our response times. If you’d like to discuss your experience further, please don’t hesitate to reach out to Jared Diveley at jared@lakelandvw.com.
Overall I think this is s decent dealership, someone similar to other dealers they try to sell you services that may or may not be necessary. Katlyn was great to work with this tone and communicate very well.
Business response:
Hi, thank you for sharing your experience. We're happy that Katlyn provided you with great service and clear communication. We always aim to be transparent when offering services and value your feedback. If you have any further questions or concerns, feel free to reach out.
Very professional and gentlemanly. Knowledgeable regarding VW products. Would recommend to others and buy again.
Business response:
Hi, Thank you for your fantastic feedback! We’re so glad to hear that you had a professional and friendly experience with our team. It’s great to know that our knowledge of VW products made an impact, and we truly appreciate your recommendation. We look forward to serving you again in the future!
Everyone were very polite and accomodating. Even though the part won't be in until 2 months, I found the service lady reassuring.
Business response:
Hi, Thank you for your thoughtful feedback! We're so glad to hear that our team was polite, accommodating, and made you feel reassured. We truly appreciate your patience as we work to get the part in, and we’re here to assist you every step of the way. Looking forward to serving you again!
They got my vehicle in quickly and were able to repair it the same day.
Business response:
Hi, Thank you for sharing your experience! We're so glad to hear that we could get your vehicle in quickly and complete the repair the same day. We appreciate your trust in us and look forward to serving you again!
Very easy , smooth ,and professional to work with Hunter , and Larry , thank you for what you done
Business response:
Hi, Thank you for sharing your experience! We're thrilled to hear that Hunter and Larry made the process easy, smooth, and professional for you. We'll be sure to pass along your kind words. Enjoy your new vehicle, and thank you for choosing us!
Very clean and friendly. Nice waiting area. The staff was helpful and I was greeted immediately upon arrival.
Business response:
Hi, Thank you for your review! We're delighted to hear you found our facility clean and welcoming, with a nice waiting area. It's great to know our staff was helpful and greeted you promptly. We appreciate your feedback and look forward to serving you again!
Great service! Excellent customer service! My car is always in great shape with Lakeland VW service department.
Business response:
Thank you, Julio, for your kind words! We're thrilled to know our Lakeland VW service team consistently keeps your car in great shape while providing excellent customer service. We appreciate your trust and look forward to serving you again!
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.9 star rating with 4,792 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is open now. It will close at 7:00 p.m.