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Gossett Kia South
- Memphis, TN
About this business
Location details
2680 Mt Moriah Rd, Memphis, TN, 38115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
In June 2022, we special ordered a Kia Carnival and was required to put a down payment on the vehicle. We live over 2 hours away and told the salesperson that we would like to have the deal complete when the vehicle came in over the phone so we could just come sign papers and pick the vehicle up. That was agreed to by the salesperson. In December, the vehicle arrived and was told we had 7 days to complete everything and pick up the vehicle or we would lose it and our deposit ($1000) . It arrived on a Tuesday. When the sales... read more
Business response:
Jamie, we apologize if you had any issues while ordering your vehicle. I spoke to Jeff our GM about the situation and his understanding is your initial deposit was transferred to another vehicle in order to have the payments at the point that you requested. There is no excuse that you felt pressured in any way from our associates and we apologize for that. If you would like to discuss further, Jeff is expecting your call to work for a solution. Please give him a call at your convenience. Congrats on your new vehicle and we h... read more
I would highly recommend not wasting your time with this dealership. I have spent an entire week trying to get someone to help me with placing an order for a Sorento Hybrid however I cannot get a response from anyone. I have emailed multiple people including the sales manager. I've also called multiple people including the sales manager. Today I finally just called the sales number on the website and explained to the person on the phone that I've been trying to order this all week but couldn't get a call back and was assured... read more
Business response:
Steven, we apologize for any issues you may have encountered while inquiring about ordering a vehicle from Gossett Kia South. Our records indicate that Ashton, our Sale Manager sent you a response from your email that answered the 3 topics that you inquired about, which we hope was not caught in spam. While I understand you also were in communication with Ashley, who was working remotely due to COVID, via email in which you provided a contact number. Our Business center did reach out on a couple of occasions to no avail. Rit... read more
I’ve been there since 7:30 in the morning for my oil change and tire rotation and I’m still waiting until 2:41 ! The staff they’re not friendly in service department they are very slow as hell
Business response:
Eden, so very sorry your service is taking longer than you anticipated. While the wait has been extended for service due to unforeseen circumstances, we will always give you top notch service no matter what and strive for all our customers to receive a 5 Star experience. We do hope that once these crazy times get back to normal that we can continue to earn your business.
The CUSTOMER SERVICE is Horrible!! From Taylor to Chip not calling me back for 10 days!! MY car was brought in by roadside assistance because I was having ENGINE ISSUES!! MY CAR IS A 2020 KIA OPTIMA that is my Only means of transportation!! No Loaner vehicle and no DEFINATIVE TIME TO FIX MY CAR!! DONE WITH KIA!!! LORD I WISH I HAD GONE BACK TO NISSAN!!! POOR CUSTOMER SERVICE
Business response:
Maurice, we apologize for any problems you may be experiencing with your vehicle and we are working to get the issues resolved. I spoke to Jason our Service Manager and understand that our team is waiting for some additional service records that you may have in order to forward to Kia. While we understand that a loaner would assist in your current situation, please know that at this time we do not have any loaner vehicles available. During the pandemic our Service Departments have been much busier than normal, which has caus... read more
Sold my friend a suv 3 days after I bought had a check engine light needed a new transmission all I'm disclosing feel free to contact me 901-289-1523 thank you claims Mr.Gossett knows bout issue well see but Mr.Allen,Micci&Chip know their wrong ! smooth talkers real nice pull wool quickly ..not used to women like us so.fix issue &I'll delete don't think y'all conducted buisness properly !!
I asked what the down payment would be on a new kia soul, they essentially told me since I was paying on two other cars already they wouldnt take me as a customer no matter how much money i take down there.
very poor Communication skills. Took 5 days to fix the sensor on my vehicle and I hardly got an apology. wont be back
Business response:
Jeremy, I understand you spoke to Bob, our Service Manager and he would like to again extend an apology for any lack of communication skills by you service advisor. I hope we can earn your trust in the future and have the opportunity to serve you again.
The service department has been unprofessional for our past 2 visits. Both times they have not completed the services we requested. It is ridiculous that we buy a car from here and don't have a dependable means of getting routine maintenance performed. Not only are they incompetent but also show lack of concern over the fact that they have now screwed up 2 solid afternoons of our time. They have taken our money for the last time!
Business response:
Stacey, we apologize for any issues you had during your recent service visit. I understand that you spoke to Bob, our service manager before leaving. I hope that after your talk with Bob, you give us another chance to make you a happy customer.
Took my car in due to checking engine light. Went to pick up car and there was a brand new dent in the rear quarter panel. Dealer will not do anything and I was told the dealer and or the manager will not call me back.
Business response:
Could you message me your contact information so that I could call the GM and get some scoop. Thanks!
Frequently asked questions about Gossett Kia South
How is Gossett Kia South rated?
Gossett Kia South has a 4.2 star rating with 1,072 reviews.
When is Gossett Kia South open?
Gossett Kia South is open now. It will close at 7:00 p.m.