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Gossett Kia South
- Memphis, TN
About this business
Location details
2680 Mt Moriah Rd, Memphis, TN, 38115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Recommended
Purchased a brand new 2025 Kia Sorento in April 2025. Having issues with buttons on the steering wheel intermittently working, the panoramic roof gets stuck at times, the dash panel is bubbling in areas. Popping sounds on the driver side back area, brakes feel like they grind at times. My husband made an appointment, went in and was there for a couple of hours and nothing was done. He was told a "master mechanic" would have to look at it and then he was told the dealerships Kia rep would have to look at it. They had their lu... read more
I don't recommend this place. They have some shady stuff going on I fully believe they seen me come in by myself and thought they could take advantage of me. If your buying here just pay be careful they will take advantage of you. Oh and just want to put this out there if you have a problem there managers are to busy to come talk to you to fix a problem.
Business response:
Amanda, Jeff our GM would be happy to speak with your at your convenience. Give Jeff a call and you and he can work to resolve.
RecommendedHi. I’ve tried multiple voicemails, text messages, and I’ve emailed the finance department. So I’m hoping this will get a response. I need to speak with the service department regarding my telluride. I was told to call back after vacation in June to get a time set up to bring my telluride in to have the parts fixed but I haven’t been able to speak with anyone. I’m also trying to reach the finance department. I’ve left multiple voicemails and an email but still haven’t heard back. I hope this gets a response as it seems s... read more
Business response:
I am so sorry Kayla, your comments somehow got stuck in FB land and I am just seeing this today. I have contacted our Service Manager but please contact me at Wegossett@gossettmotors.com if you have any additional questions or concerns. Were your concerns addressed with our team?
Our car has been at Gossett Kia South for almost four months waiting to be serviced. It’s near impossible to get ahold of them. When I do get through, nobody can give me any answers as to when our service will be started, let alone completed, and they refuse to make it up to us with a rental, tow to another shop, or money off the total. We’ve had terrible experiences with both Gossett Kia service centers and will be moving our Kia to a different shop to perform services. Once our Kia is fixed, we plan to sell it because work... read more
Business response:
I am so sorry Courtney, your comments somehow got stuck in FB land and I am just seeing this today. I have contacted our Service Manager but please contact me at Wegossett@gossettmotors.com if you have any additional questions or concerns.
.I was forced to schedule an appointment two months ago because they didnt take walk ins during the week I was told. I show up for a 730 appointment and im still here 4 hours later just for an oil change and tire rotation. It took them an hour to take my car back and at this moment i believe they have pulled my car out 30+mins ago but im still sitting here waiting. When I was finally out the door i checked the paperwork and noticed that the 27 point inspections form wasnt filled out. So I had to come back in so they could do... read more
Business response:
We apologize that it took longer than anticipated to have your vehicle serviced. Due to the backorder of parts and the amount of vehicles now in our Service Department, the wait is at times longer than the norm. We do not take walk-in appointments during the week, so as not to extend the current appointment customer’s wait time. I spoke to Greg, our Service Manager and understand that your vehicle not only had an oil change and tire rotation, but your service included a cabin and air filter, wiper blades and a current recall... read more
In June 2022, we special ordered a Kia Carnival and was required to put a down payment on the vehicle. We live over 2 hours away and told the salesperson that we would like to have the deal complete when the vehicle came in over the phone so we could just come sign papers and pick the vehicle up. That was agreed to by the salesperson. In December, the vehicle arrived and was told we had 7 days to complete everything and pick up the vehicle or we would lose it and our deposit ($1000) . It arrived on a Tuesday. When the sales... read more
Business response:
Jamie, we apologize if you had any issues while ordering your vehicle. I spoke to Jeff our GM about the situation and his understanding is your initial deposit was transferred to another vehicle in order to have the payments at the point that you requested. There is no excuse that you felt pressured in any way from our associates and we apologize for that. If you would like to discuss further, Jeff is expecting your call to work for a solution. Please give him a call at your convenience. Congrats on your new vehicle and we h... read more
I would highly recommend not wasting your time with this dealership. I have spent an entire week trying to get someone to help me with placing an order for a Sorento Hybrid however I cannot get a response from anyone. I have emailed multiple people including the sales manager. I've also called multiple people including the sales manager. Today I finally just called the sales number on the website and explained to the person on the phone that I've been trying to order this all week but couldn't get a call back and was assured... read more
Business response:
Steven, we apologize for any issues you may have encountered while inquiring about ordering a vehicle from Gossett Kia South. Our records indicate that Ashton, our Sale Manager sent you a response from your email that answered the 3 topics that you inquired about, which we hope was not caught in spam. While I understand you also were in communication with Ashley, who was working remotely due to COVID, via email in which you provided a contact number. Our Business center did reach out on a couple of occasions to no avail. Rit... read more
I’ve been there since 7:30 in the morning for my oil change and tire rotation and I’m still waiting until 2:41 ! The staff they’re not friendly in service department they are very slow as hell
Business response:
Eden, so very sorry your service is taking longer than you anticipated. While the wait has been extended for service due to unforeseen circumstances, we will always give you top notch service no matter what and strive for all our customers to receive a 5 Star experience. We do hope that once these crazy times get back to normal that we can continue to earn your business.
Frequently asked questions about Gossett Kia South
How is Gossett Kia South rated?
Gossett Kia South has a 4.1 star rating with 943 reviews.
When is Gossett Kia South open?
Gossett Kia South is closed now. It will open tomorrow at 9:00 a.m.