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Gateway Kia of Warrington PA
- Car Dealers
- Warrington, PA
About this business
Location details
1425 Easton Rd, Warrington, PA, 18976, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We brought our 2019 Kia Sorento to Gateway Kia of Warrington's service department because it was consuming oil at an alarming rate. We spoke with service departments at several Kia dealerships but ultimately had the car towed 28 miles to Warrington because George convinced us that he was well positioned to appeal to Kia for a good faith repair of our car or to work with our extended-warranty company. Despite repeated promises, George made no effort on our behalf with our extended-warranty company [he said that he "couldn't g... read more
Business response:
Thank you for sharing your experience in detail. Your comments highlight important concerns about communication and follow-through, especially when it comes to working with warranty coverage. We appreciate you taking the time to provide this feedback, as it helps identify where expectations were not met and where improvements need to be made in handling service and support.
RecommendedThe sales people are dishonest. They'll get you to lease a car and tell you at the end You can buy it for 15000 but in reality when you go to buy your lease they jack the price by 4000 before taxes and fees. When I call ed then on it, I got the run around and more shady sales lines. Never again will I go there. Disgraceful
I been waiting days for a call back about the anti-theft software upgrade I received. Last week I was told they didn't have it and it wasn't for my vehicle. I read the letter I received because my car was in the shop for a different dangerous problem that wasn't being taking care of. I was told by Mike he had to talk with his manager and call me right back. I wanted 2 days and didn't receive a call. When I called back Mike told me again he would speak to his manager and call me right back. Again its been three days and no... read more
First off, let me say that Scott and Andy were very helpful. My KIA Soul was towed from my house to the dealership on 11/14 for an appt on 11/15. Did my car make it there? Did they start work on it on the 15th? What work needed to be done to my car? Timeframe for completion? Estimated bill? Could I get a loaner vehicle since engine issues are not covered under insurance (rental car). Long story short, they had my car for 22 days. I understand that parts needed to be ordered but there was ZERO communication. ZERO. No one ... read more
RecommendedGateway Kia refused to honor my mom’s lease but out . This is despite a 4 page lease she signed Bergeys is working with me - Don’t deal with these guys. Just bad business Bob Williamson
Business response:
Bob, we are so sorry to learn about your mom's negative experience. Please reach out to us with additional details so we can better assist her. We value your patronage and want to make things right!
Recommendedservice dept is very good, leasing dept is horrible.
Business response:
We really appreciate your thoughtful review, Bruce. We're glad to know you are pleased with our service department! Regarding your comment about our leasing department: Would you please provide us with additional details so we can better assist you? We value you as a customer and want to make things right. We look forward to hearing from you!
Recommendedthe sales department, But the sales department had us come back at least 3 to 4 times to buy a upgraded 2020 KIA SOUL RED THEY TOLD US THAT THEY WOULD GET US INTO THAT CAR AND THEY HAD US DRIVE BACK AND FORTH 4 TIMES AT 20 MILES EACH WAY AND WE STILL DID NOT GET THAT CAR THAT WE REALLY WANTED, THEY JUST SHOULD OF TOLD US THAT WE CAN'T GET IT DONE I WAS VERY UPSET OVER IT.
I’ve been reaching out to all the Kia dealerships within 2 hours of me looking for a specific car. Kayla was awesome to deal with and a great help in confirming the car I’m looking for was on location! Then I was transferred to Alex for the sales process and the whole experience ended in a disappointing 30 seconds. He asked when I could come and I said I could be there the next day. Then when I asked about the price he quoted me 10K over MSRP. He said I should be getting a lot for my totaled car so he couldn’t give me a deal... read more
gateway Kia. you ripped off a friend of mine. he has a contract to buy a leased car at the end of the lease. you would not honor it. he is one of the most honest gentleman I have ever met. You cannot treat people like that. you lost my business.
Business response:
Hello! We are sorry to hear that your friend had a bad experience with us, Bob. We would love to learn more so we can try to set things right. We know people have a choice on where to take their business, and we would love the opportunity to win your and your friend's business back. Thank you for the feedback.
Frequently asked questions about Gateway Kia of Warrington PA
How is Gateway Kia of Warrington PA rated?
Gateway Kia of Warrington PA has a 4.5 star rating with 1,948 reviews.
When is Gateway Kia of Warrington PA open?
Gateway Kia of Warrington PA is closed now. It will open at 9:00 a.m.