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Gateway Kia of Quakertown PA
- Car Dealers
- Quakertown, PA
About this business
Location details
400 S West End Blvd, Quakertown, PA, 18951, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great service to get you to buy the car and after you buy it the service is unbelievable horrible. Will never ever recommend this dealership to anyone and will pay the extra to so somewhere else for inspection and emissions.
Business response:
Hi Julie, we’re sorry to hear that you didn’t receive the level of service you deserve. We want to make sure all of our customers are satisfied and would love to chat with you more about how we can help make things better. Please contact us at your earliest convenience, and we’ll work to set things right.
Don’t trust these crooks. Called about a car on their website, asked about the internet price. Was given a price, talked to manager Mike said we were coming to look at it. Drove an hour to the lot, test drove the car and wanted to get down to business until Manager Mike informed me that the price was $4,000 more than I was quoted by his associate and he simply said he didn’t care what they told me. He said the price was what he quoted me and would not change. Needless to say we left and will NEVER recommend or do business wi... read more
Business response:
Hi Kimberly, thanks for letting us know about these issues. We sincerely apologize that you did not receive the high standard of service we set for ourselves. We pride ourselves on great communication and are sorry we fell short here. We would love to learn more so we can set things right and deliver the five-star experience you deserve.
Called the dealership to get a price quote on a vehicle and they said they do not give that info o dr the phone. That’s fine. Drove 45 mins to look at a vehicle in stock and they had a $12,000 markup on the sticker price. I understand “the market” right now, but that’s highway robbery and disrespectful to their potential customers. Called another Kia in the area who not only gave info over the phone, only had a $2000 markup. Will be using their services instead.
Business response:
Hi Shlomo, we’re terribly sorry to hear you were less than satisfied. Please feel free to send us a message or give us a call at your earliest convenience, so we can learn more and try to set things right. We hope you’ll accept our apologies and give us the opportunity to resolve this situation.
Wow, I know the demand is great for cars right now but I was willing to give a deposit over the phone on a car unseen. All I wanted to know was the price and the options the vehicle has since their website won’t disclose the window sticker. The manager refuses to give a price and options unless I drove 2 hours because I had to be there in person for a price. I wanted a specific color and they had it. Would have be the easiest car sale ever and was paying cash so financing wasn’t a concern. And couldn’t guarantee it won’t be... read more
Business response:
Hi Brian, we’re sorry that we didn’t meet your expectations. We strive to provide total customer satisfaction and want to learn more so we can try to make things right. Please feel free to contact us at your convenience. Once again, we’d like to offer our sincere apologies you left unsatisfied and we hope to have the chance to win your business back.
Do not recommend. this dealership. Very deceiving in its sales practices. Was assured the Vehicle we purchased had certain options that come to find out it did not have. in fact turned out to be a completely different submodel than what we were told it was. Zero return correspondence to emails we had sent to multiple "managers" and the salesman that were sent in response to their emails asking us how our experience was. also Just a heads up they add thousands to the sale. price for a "market price" that they do not tell y... read more
100% do not recommend. I thought I had an amazing experience until I got home and read over everything. It took an hour and a half from walking in to leaving with a new car. Part of it could be my fault, but after a message that was ignored and a phone call that said "thats the market", I'm just mad. I love the new carnival, but was told it has all these awesome options.... it doesn't. Why didn't I know? Because the language was set for Korean or something for the test drive. I was told it would be changed to English. ... read more
The dealership in one word is DISHONEST
Business response:
Hi Joseph, as we told you multiple times, this is an issue between the buyer and Kia Motors Finance and totally out of our hands. If you need a Kia Motors Finance contact, we can give one to you. Please give us a call if we can be of further assistance.
My recommendation is not a hard no. I dealt with Julian who was more than patience, kind and willing to work with me. I was not an easy customer!! My issues are that once I decided on the car to purchase.. 2018 Sorento that I LOVE…. I drove it off the lot to park it and find a HUGH scuff mark on the drivers door and the back fender, which they tried to cover up with some paint that’s all rough and visible. I can guarantee it was not there prior to them taking it back to clean up the inside. I called immediately w NO RESPON... read more
Business response:
Hi Rian, we’re sorry to hear that you didn’t receive the level of service you deserve. We understand your frustration and want to learn more. We strive to make sure all of our customers are satisfied, and would love to chat with you about how we can help make things better. Please contact us at your earliest convenience, so we can work to set things right.
Horrible dealership. Called to get a price on a new vehicle. They refused to give a price over the phone. Drove an hour and found that the price was raised $9,000 over MSRP for “adjusted market”. Waste of time dealing with this place.
Frequently asked questions about Gateway Kia of Quakertown PA
How is Gateway Kia of Quakertown PA rated?
Gateway Kia of Quakertown PA has a 4.5 star rating with 1,691 reviews.
When is Gateway Kia of Quakertown PA open?
Gateway Kia of Quakertown PA is open now. It will close at 8:00 p.m.