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Gateway Kia of Quakertown PA
- Car Dealers
- Quakertown, PA
About this business
Location details
400 S West End Blvd, Quakertown, PA, 18951, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I purchased a used vehicle back in May of this year (2020). This was right around the time the dealerships had opened back up so their sales team was eager to make a sale understandably. I decided to purchase a used vehicle, looked to be in great condition with good mileage. The sales manager (Michael Kardane) promised to order floor mats for me and call when they were in. Never got a call but it wasn't the end of the world to me so I just let it go because I am not the type of person to make waves about small stuff. My veh... read more
Bought a brand new 2021 Kia from them when I got home I noticed a scratch that they tried to fix with a touch up pen!!! Called the same day to let them know about it and they said that I did it so we had to get a car starter put in the next week and spoke to their paint guy and he brought me right inside and told them that he couldn’t touch it up that both doors need to be painted but since I filled a complaint with Kia that they are gonna do nothing about it !! Everyone with a complaint call Kia and the better business bro.... read more
Horrible experience today. Called to check on a car. Assured it was there and that MSRP would be honored. Drove 1 hr in pouring rain ready to buy. After test drive given price 4K over MSRP and with no additions to vehicle. Questioned why we were told one thing this am over phone and another once we got there. Staff was rude and not one bit flexible.Makes me want to not buy a KIA ever ! Horrible customer service!
SOLD MY DAUGHTER A LEMON! Transmission started to slip soon after she purchased it. They tried to say it was a engine mount. I told their parts manager the first time I spoke with him what it was, but he vehemently said it was the mount. Long story short they replaced the mount an the tranny still continued to do the same thing. The did eventually buy the car back from her with the deduction of the miles and etc... This was not a good experience and as her father I am saying this now because everything was not sunshine an... read more
Bought a mini van at the end of July and two days later I find out from my mechanic it’s throwing almost 12 voltage faults for low voltage because it had the wrong battery in it. Had to replace the battery so I called about a refund, you know because they sold us a car with the wrong battery in it. I must have called 10 times in 3 months and Mike the service manager kept putting me off. I don’t know why it’s so hard to refund $136. The air intake also had a chunk of paper towel in it so I have to wonder how much their mechan... read more
We returned a leased vehicle on October 30, 2019. They refused to date the odometer disclosure statement on the 30th and still have not grounded the vehicle to end the lease. Has anyone else experienced this issue???
Business response:
Thank you for taking the time to write. Your comments have been escalated to the executive team. They will reach out.
my brother and his wife have had nothing but trouble with this place. HORRIBLE place to do business. their brand new very expensive car has had nothing but issues. they say they've been "working on it" but we have proof they haven't touched it. they've been lying to him, giving him nothing but the run around, and have offered NO HELP to resolve the situation. I highly recommend NOT DOING BUSINESS AT THIS PLACE. I have no idea how they are still a functional business, it sounds like it's the first day for their whole service ... read more
Oil and filter change scheduled and the service starts more than 1 hour later.
I spoke with the manger on Friday night and he was the rudest man ever! I don’t know how he is even in the position that he is in! I WOULD NEVER BUY OR LOOK AT A CAR FROM YOUR STORE! Get your employees in line!
Frequently asked questions about Gateway Kia of Quakertown PA
How is Gateway Kia of Quakertown PA rated?
Gateway Kia of Quakertown PA has a 4.5 star rating with 1,691 reviews.
When is Gateway Kia of Quakertown PA open?
Gateway Kia of Quakertown PA is open now. It will close at 8:00 p.m.