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Brown-Daub Kia
- Car Dealers
- Easton, PA
About this business
Location details
3600 William Penn Hwy, Easton, PA, 18045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
honestly the worst dealership I’ve ever dealt with. we used ciocca previously for years and they were a dreammmm compared to brown-daub. unprofessional, not helpful, no one returns calls or has any answers. It’s AWFUL. 0/10, do NOT recommend.
Business response:
Providing a positive experience is our top priority, and we're sorry that we failed here. I could not find you in our system, I would love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly to let me know the best way to contact you and I will reach out. Thanks again !! Steve Parr, General Manager/Vice President, 610.829.3009
I held off leaving a review for this dealer anywhere in the hope they would make things right, or at least do the bare minimum to keep me informed and return my calls. I'm extremely disappointed in the service department at Brown-Daub Kia of Easton, and Kia in general. Brought in for warranty work which did not correct the problem and after the second follow up visit, my car engine was taken apart without any form of authorization from me (verbal, written, or otherwise). Crystal was my service advisor. Now I'm told that not ... read more
Business response:
Thank you for your review. We're sorry your visit didn't go as planned, Eric, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Steve Parr General Manager/Vice President 610.829.3009
Never had a worse experience at a business as what I’ve experienced with the service center over the last 4 months. Complete ineptitude is the most generous way I can describe the “front of the house” staff running the service center. I experienced zero communication, customer service and professionalism from the lady supposed to be managing the service center. Have filed complaints with Kia corporate, who have communicated with me more in the last hour than this dealership managed to do since November
Fixing the car use are over price
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Steve Parr General Manager/Vice President 610.829.3009
RecommendedYes, normally BUT… not after this last visit!! I dropped my car off at 6:35AM for an appointment. The service department opened at 7:00 am. I placed my keys in the envelope and the envelope in the Dropbox as instructed to do when arriving after hours. I went to work and returned 9 hours later and my car was still parked in the same spot. I didn’t have a good feeling. When I was welcomed on my return, they couldn’t find my keys. I told them that I didn’t have a good feeling. I told her that I dropped it off this morning and ... read more
Business response:
Thank you for your review. We’re sorry your visit didn’t go as planned, Jodi, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
I can't recommend them when they add a $5000 marketing charge to new vehicles while other dealers do not. I will be buying a a Honda instead of a KIA. I have no problems with the service department which is great.
Business response:
Hi Rick - We are sorry for the inconvenience. Please give our Sales Manager a call to discuss further. 610-829-3026. Thank you for your feedback.
Pleased with salesperson but not with overall experience.
RecommendedEase of appointment. Friendliness. One thing though, unhappy about oil changes. I have numerously complained about oil leaking all on my garage floor and driveway afterwards. Asked every time for Tech to comletely dismantle my bottom shield that collects the oil from change.
My Fiancé and I went into Brown Daub Kia to purchase a Kia Forte GT Line on Friday 11-26-2021. Their advertisement states they are not selling cars over MSRP, however, after agreeing to the deal at $25,100 MSRP. The dealership presented us with paperwork stating that it was REQUIRED for us to buy the following: Extended Warranty at $2500, Gap Insurance $1000, and tire and wheel protection for $600. After we declined the following, they stated they will not be selling us the car if we did not purchase all warranties. This is... read more
Frequently asked questions about Brown-Daub Kia
How is Brown-Daub Kia rated?
Brown-Daub Kia has a 4.2 star rating with 1,788 reviews.
When is Brown-Daub Kia open?
Brown-Daub Kia is closed now. It will open tomorrow at 9:00 a.m.