Billy Howell Ford

2014 FORD FLEX LIMITED Owner 

on Carfax

5 years ago

The service was actually a repair: replacement of the water pump, which on this vehicle is inside the engine, rather than on the outside, which means taking the front of the engine apart to replace the pump, very time consuming and expensive. The work was completed in the time they said and the work was excellent. They charged more for the parts than they cost on the FORD replacement parts web site, which was annoying (Other dealers quoted part cost the same as on the web site). 

2011 CHEVROLET SILVERADO K1500 LT Owner 

on Carfax

5 years ago

Always awesome service!!! Jeff Stephens sets the standard in quality 5 star customer service!!! 

2014 FORD FOCUS TITANIUM Owner 

on Carfax

5 years ago

Great customer service, great environment, friendly staff 

2013 FORD F150 Owner 

on Carfax

5 years ago

Fast, friendly and helpful. 

2016 FORD F150 Owner 

on Carfax

5 years ago

Mike and the team at Billy Howell were great! the wait time was reasonable , the cost was as expected and everyone was welcoming. I will be back! 

2017 FORD F150 SUPERCREW Owner 

on Carfax

5 years ago

Great service. I will definitely use these guys again! 

2016 LINCOLN MKX SELECT Owner 

on Carfax

5 years ago

Excellent and prompt service ~ they provided a great loaner car even though I only needed it for a few hours and 6 miles to go to lunch. 

2018 FORD EXPLORER XLT Owner 

on Carfax

5 years ago

Great dealership with excellent customer service. They do what they say they will do, and theyve always treated me and my family well. 

2017 FORD ESCAPE TITANIUM Owner 

on Carfax

5 years ago

Took much longer to determine the problem., several days. Was told one thing and it turned out to be another. The response to calls asking for updates (after days) seemed there were no sense of urgency at the dealership.