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Billy Howell Ford
- Car Dealers
- Cumming, GA
About this business
Location details
1805 Atlanta Hwy, Cumming, GA, 30040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Professional and courteous. Always appreciate the mobile service that comes to my work or home.
Business response:
Hi, thank you for sharing your experience with Billy Howell Ford. We're glad to hear our team has been professional and courteous. It's great that the mobile service makes things convenient for you at work or home. We appreciate your feedback and continued trust in us.
I really appreciate the help he did for me and the way he attended and solved my car issues! I am forgetting his name , he was awesome and humble! I am so grateful to him!
Business response:
Hi, we're so happy to hear about your experience at Billy Howell Ford. It's great to know our team member took such good care of you and handled your car issues with professionalism and skill. Your gratitude really means a lot, and we're glad everything was resolved to your satisfaction.
The best service experience I've had in the last 5 years.
Business response:
Hi, thank you for sharing this with us. We're thrilled to hear your experience at Billy Howell Ford stands out as the best in the last five years. It means a lot to our team to know our service made such a positive impression. We look forward to keeping that standard for you in the future.
All good! No problem. Susan is the best.
Business response:
Hi, thank you for your feedback. We're thrilled to hear Susan made such a positive impression during your visit to Billy Howell Ford. It's great to know everything went smoothly. We appreciate you taking the time to share your experience.
Twice I have to work done in my car that took more than one day. I so appreciate getting updates on the progress of the repairs. I've been having service work at this dealership for the past 6 years and have never had an issue.
Business response:
Hi, thank you for sharing your experience with Billy Howell Ford. We're glad the updates on your repairs helped keep things clear, especially for work that took more than a day. It's wonderful to hear you've trusted us with your vehicle for the past six years without any issues. We truly appreciate your loyalty and look forward to continuing to take care of your car.
I waited for routine servicce. Service was timely and reasonably priced.
Business response:
Hi, thank you for sharing your experience with Billy Howell Ford. We're glad to hear your routine service was handled efficiently and that you felt it was reasonably priced. We appreciate you trusting us with your vehicle and look forward to helping you again in the future.
Came in for a recall. I wish they would have told me how long this would take. The correction took days longer than I anticipated. I had the foresight to book a loaner, not that they told me to but if I had not booked the loaner I would have been out a car for a long time. They never really explained the repair and how it affected the vehicle until I asked. Everyone was helpful and friendly and the work did get done, so all is well.
Business response:
Hi, thank you for sharing your experience with Billy Howell Ford. We understand how frustrating it can be when a recall takes longer than expected, and we appreciate you pointing that out. It's good to hear our team was helpful and friendly, and that the repair was completed successfully. Your feedback about keeping customers informed is valuable, and we will use it to improve communication in the future.
On time with appointment and return of vehicle was quicker. Highly recommend Billy Howell Ford for in house service & especially for mobile service saving you lots of time. Happy Holidays Susan Jordan & Billy Howell Ford Team :). Feliz Navidad. Joe C.
Business response:
Hi Joe, thank you for sharing your experience with Billy Howell Ford. We're thrilled to hear your appointment was on time and that your vehicle was returned quickly. It's great to know our in-house and mobile services made things convenient for you. Susan, Jordan, and the entire team appreciate your kind words. Happy New Year!!
Nice,clean area. Good options for waiting. Received immediately. Service completed timely. Very nice job overall.
Business response:
Hi, thank you for sharing your experience with Billy Howell Ford. We're glad you found the service area clean and comfortable and that your vehicle was serviced promptly. It's great to hear everything went smoothly and that you were satisfied with the job overall.
Frequently asked questions about Billy Howell Ford
How is Billy Howell Ford rated?
Billy Howell Ford has a 4.4 star rating with 2,297 reviews.
When is Billy Howell Ford open?
Billy Howell Ford is closed now. It will open at 8:00 a.m.