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Billy Howell Ford
- Car Dealers
- Cumming, GA
About this business
Location details
1805 Atlanta Hwy, Cumming, GA, 30040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Billy Howell has the best service department in Metro Atlanta
Business response:
Hi, Thank you for the great feedback about Billy Howell Ford Lincoln. Hearing that our service department stands out in Metro Atlanta truly means a lot to the team. They take pride in making every visit smooth. We look forward to taking care of you again next time.
I really appreciated getting my recall work and oil change done through the mobile service. The Billy Howell team reached out to me to schedule my work and made it very easy to get done. Their price for the oil change was fantastic too.
Business response:
Hi, I'm glad to hear the mobile service made things easy for you. We try to make scheduling simple and convenient, and it's great to know the oil change pricing hit the mark as well. Thank you for trusting Billy Howell Ford with your service needs.
Great communication every time we use Billy Howell.
Business response:
Hello, Thank you for sharing your experience with Billy Howell Ford. We're glad to hear communication has been consistently clear and reliable during your visits. We appreciate you taking the time to leave this feedback.
Everyone is so nice and friendly, I used their comp valet service to have car picked up and dropped off, worked like a charm, I love not sitting in a waiting room, especially in Flu season. They always call and verify work to be done, and provide cost up front.
Business response:
Hi, thank you for taking the time to share your experience. We're thrilled the complimentary valet service made your visit easier and more convenient. It's great to hear our team's communication and transparency stood out. We look forward to serving you again at Billy Howell Ford.
This was our first time using the consierge option for obtaining our regular vehicle service. There were a few questions which arose but everything was handled without any issue. A special thanks to our service associate Ms. Susan Jordak!
Business response:
Hi Susan, Thank you for giving the concierge service a try and sharing your experience. We are glad to hear your questions were addressed smoothly and that your service associate provided helpful support throughout the process. We appreciate you choosing Billy Howell Ford and hope to assist you again next time.
Mobile unit-at home service. Timely, friendly, and accurate professional service.
Business response:
Hi, we're happy to hear your experience with Billy Howell Ford's mobile at-home service was positive. It's great to know our team provided professional, accurate, and friendly service right where you needed it.
Had an issue with gear assembly module... part was delayed... handled very professionally...
Business response:
Hi, thank you for sharing your experience with Billy Howell Ford. We're glad our team was able to handle the gear assembly module issue professionally, even with the part delay. Your patience is appreciated, and we're happy the situation was resolved to your satisfaction.
We appreciate the thoroughness in which you serviced our vehicle especially over the Christmas Holidays.
Business response:
Hi, we're happy to hear your vehicle received such thorough care at Billy Howell Ford. Serving you over the Christmas holidays was our pleasure, and we're glad it made a difference. Your feedback truly means a lot to our team.
Wheel alignment machine was not working
Business response:
Hello, we apologize for the inconvenience you experienced with the wheel alignment machine. We understand how this may have disrupted your plans and appreciate your feedback. We hope your next visit to Billy Howell Ford goes more smoothly.
Frequently asked questions about Billy Howell Ford
How is Billy Howell Ford rated?
Billy Howell Ford has a 4.4 star rating with 2,297 reviews.
When is Billy Howell Ford open?
Billy Howell Ford is closed now. It will open at 8:00 a.m.