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Toyota of Erie
- Car Dealers
- Waterford, PA
About this business
Location details
9140 Peach St, Waterford, PA, 16441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
We got our daughter a lease 3 years ago. Everything went great for that process, however, the lease is now up and when looking into buying it out, the finance person has done nothing but blow us off. This is our first lease experience where we want to buy it out and it should be much simpler than this. We are terribly disappointed!
Business response:
On behalf of the Toyota of Erie team, thank you for sharing details regarding your last visit with us. We strive to ensure an excellent experience and want to discuss how to remedy this situation with you. Please contact us at your convenience so we can hear more about what happened and come to a resolution together. Sincerely, Toyota of Erie Team
Worst customer service I've had to deal with. Work was not completed & caused multiple trips to get results. Had grease marks left all throughout brand new white interior, very sloppy mechanics. Absolutely no accountability & a complete breakdown of communication between departments! I highly recommend anyone look elsewhere if you're expecting any kind of reputable work to be done. I won't be back & will gladly go to Lakewwood, NY in the future!
Business response:
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Clint Sokolowski - clintsokolowski@toyotasuperior.com - Service Manager
Would not Recommend for anyone who has a warranty they will try to void it. Service will also become very defensive when you ask a lot of questions. It’s not like I hate dealerships but if it is my first time dealing with them yes I’ll be a little more cautious and they should understand that and they were giving me so much trouble finally I just said I’ll pay their $80 diagnostic fee to be done with them. I also was having them replace a tire not on warranty and now the sensor trips from time to time and it still has good t... read more
Business response:
Thank you for your feedback. After contacting your warranty company, the claim was denied due to an outside influence and, unfortunately, there is nothing more we are able to do. We apologize for any inconvenience. -Sincerely Clint Sokolowski, Service Manager.
We've purchased 2 cars dealing with Mike and were treated wonderfully. I wish we could say the same for the service department either time that we've brought our Sienna in for repairs. We won't be back to purchase or get any work done here.
Business response:
Thank you for taking the time to leave us this review. We always aim for 100% customer satisfaction, and it is apparent we fell short of this goal during your most recent visit. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Sincerely, Clint Sokolowski, Service Manager, clintsokolowski@toyotasuperior.com
Prices on used vehicles are way too high, shop at Meadville for great deals
Business response:
Thank you for taking the time to leave us this review. We always aim for 100% customer satisfaction, and it is apparent we fell short of this goal during your most recent visit. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Sincerely, Mike Hilling, Sales Manager, Michael.Hilling@toyotasuperior.com
Do NOT take your car to superior. RUN away. My fiancé took his WORKING car in for a recall in February. Two breakdowns, and short block replacements later and the car still does not work. They take ZERO responsibility for their work. Even installed parts upside down. Will never ever buy another Toyota and will NEVER EVER return to superior’s service department. Slow inept work, and their a rude to top it off. Keep your car far away from Superior.
Business response:
We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Mike Hilling, Sales Manager, Michael.Hilling@toyotasuperior.com
Service Department is horrible... crappy work and overpriced!!
Business response:
That is not the kind of experience we seek to provide, Bill. Please contact us when you can so we can address this together. Sincerely, Mike Hilling, Sales Manager, Michael.Hilling@toyotasuperior.com
I recently took my husband's Toyota Prius in to get work done on it because it was a hybrid my husband didn't know much of how to do a certain service task on it. After doing the service task they gave me a complimentary inspection which was awesome! But, they ended up telling me that I needed two belts replaced, two wheel bearings, and both coolants done. The one belt that they wanted to replace immediately was a serpentine belt. Because we had just put money into it we wanted to wait a little while and get it checked out b... read more
I was totally disrespected and treated like I didn’t matter at this dealership. A sales guy was putting down my trade and low balling the value thousands below book value. I test drove a new C-HR and it had a warped rotor on the front, I got told that they would see about fixing it. When we got back from the test drive I was offered $22K for my trade which I refused and I told them I got offers over $27K for it already. They told me I should go get those offers. Was also told they don’t have to take any money off the MSRP be... read more
Frequently asked questions about Toyota of Erie
How is Toyota of Erie rated?
Toyota of Erie has a 4.5 star rating with 1,833 reviews.
When is Toyota of Erie open?
Toyota of Erie is closed now. It will open at 10:00 a.m.