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Toyota of Erie
- Car Dealers
- Waterford, PA
About this business
Location details
9140 Peach St, Waterford, PA, 16441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
they will not give minimum respect to customers always they increase MSRP and they say 1000$ discount and they treat customers as slaves.
Buyers beware. New vehicles have a dealer markup price as high as $10,000. So all you were doing is handing this dealership $10,000 above MSRP for the transaction on vehicle. PRICE GOUGING.
Oh, where oh where to begin. My husband ordered a new Tundra 2/1/22. The process was a little shaky, but availability is crazy so it was nothing unexpected. They looked at our 2019, low mileage 4Runner that day and offered $36k for trade. It seemed a little low in this insane market, but fair. Fast forward to, we’ll say ‘a’ truck coming in because it wasn’t the truck he ordered, but was $2,000 more with no warning. We go in to make the trade and pick up the truck. Our trade is now suddenly only worth $33k despite the fact of... read more
Horrible experience. The service center told us we blew the head gasket in our 2011 Highlander. Quoted $5500 to fix or $8 to 9K for a new used engine. Turned out to be Coolent system leak cost $385 to fix. There is more to the story which I will share in these reviews later.
The person I worked with in finance was rude and condescending. I will not work with this dealership again.
I have purchased two vehicles from Superior Toyota and thought I would be a customer for life. Then something changed in the past several months in the service area. I’ve had my vehicle in three times for the same problem and they cannot seem to identify the issue. First I was told maybe the alignment. Got it aligned and still have the same problem. Purchased new tires, thinking maybe a bad tire-no change. The last time, the vehicle was in an accident during a “road test” with a technician the only person in the vehicle. Po... read more
Business response:
Our team has acknowledged this review.
We got our daughter a lease 3 years ago. Everything went great for that process, however, the lease is now up and when looking into buying it out, the finance person has done nothing but blow us off. This is our first lease experience where we want to buy it out and it should be much simpler than this. We are terribly disappointed!
Business response:
On behalf of the Toyota of Erie team, thank you for sharing details regarding your last visit with us. We strive to ensure an excellent experience and want to discuss how to remedy this situation with you. Please contact us at your convenience so we can hear more about what happened and come to a resolution together. Sincerely, Toyota of Erie Team
Worst customer service I've had to deal with. Work was not completed & caused multiple trips to get results. Had grease marks left all throughout brand new white interior, very sloppy mechanics. Absolutely no accountability & a complete breakdown of communication between departments! I highly recommend anyone look elsewhere if you're expecting any kind of reputable work to be done. I won't be back & will gladly go to Lakewwood, NY in the future!
Business response:
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Clint Sokolowski - clintsokolowski@toyotasuperior.com - Service Manager
Would not Recommend for anyone who has a warranty they will try to void it. Service will also become very defensive when you ask a lot of questions. It’s not like I hate dealerships but if it is my first time dealing with them yes I’ll be a little more cautious and they should understand that and they were giving me so much trouble finally I just said I’ll pay their $80 diagnostic fee to be done with them. I also was having them replace a tire not on warranty and now the sensor trips from time to time and it still has good t... read more
Business response:
Thank you for your feedback. After contacting your warranty company, the claim was denied due to an outside influence and, unfortunately, there is nothing more we are able to do. We apologize for any inconvenience. -Sincerely Clint Sokolowski, Service Manager.
Frequently asked questions about Toyota of Erie
How is Toyota of Erie rated?
Toyota of Erie has a 4.5 star rating with 1,697 reviews.
When is Toyota of Erie open?
Toyota of Erie is open now. It will close at 6:00 p.m.