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Timmons Subaru
- Automotive
- Long Beach, CA
About this business
Location details
3700 Cherry Ave, Long Beach, CA, 90807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Buyers beware of this dealership. Unfortunately, I’ve had the worst experience with Sabri internet sales manager. Beware that he will pull a bait and switch on you. I went to the dealer test drove the car. He told me he would beat the price I got from another dealer. The following day he tells me they actually increased the price by 3k more than what he promised. I’m a huge Subaru fan. I own one, but since this experience. It just leaves a bad taste in my mouth.i don’t think i will be buying another Subaru. I hope Subaru hol... read more
Everything was great until we got to the financing part. I connected with Timmons through Costco and I had done my research of interest rates and such so I knew about what I should have been offered. The Costco discount on the car was $3,000. Interestingly enough, come time to do the financing, the interest rate that they started at was 3% higher than the market rate (and I do not have bad credit) which coincidentally would have added $3,000 back to the cost of the car. After playing this game, all of a sudden they were able... read more
Business response:
John, I'm sorry to hear about your experience with the financing process. We strive for transparency and fairness in all our dealings, so it's concerning to hear that we didn't leave you with a better impression. If you're open to discussing this further or have any other questions or concerns, please feel free to reach out. Thank you, Rocky Ghahary - General Sales Manager - rockyg@timmonslongbeach.com
I had the worst customer service experience of my life at Timmons Subaru this weekend. While my sales associate was kind and professional, my interaction with manager Ratana "RC" Chhor was shockingly unprofessional. I came to purchase a vehicle with a serious offer, a good trade-in, a sizable cash down payment, and an excellent credit score of 845. My goal was to make a fair deal that satisfied both my needs and their sales objectives. To demonstrate my seriousness and willingness to negotiate, I visited Timmons two days in ... read more
Business response:
Schylerorr, I'm sorry to hear about your experience. This is not the level of service we strive for and regret any frustration caused. We want to discuss this with you if you're open to it. Please reach out at your convenience. Thank you, Rocky Ghahary - General Sales Manager - rockyg@timmonslongbeach.com
The fooled me with a down payment for a used vehicle. They promised me to help if have any issues, I came back for some issues, everybody was busy, didn't work that day come back tomorrow, etc,etc. A trick to get you frustrated and don't come back. Sold me a road advantage coverage for my car, nobody will take care or help me in anything. A disaster. So, if you a buy a car don't let em sell you any extras. Or don't come to this dealer, staff are train to be nice but what they do makes the customer go disappointed. Ugly exper... read more
Business response:
We appreciate you taking the time to leave us this feedback. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
I would give minus stars if I could. Worst service and not helpful at all.
Business response:
We are sorry to hear that your experience with us has not been positive. This is not the service we strive to provide and we appreciate you taking the time to let us know about it so we can improve in the future.
This goes under the title 'No Good Deeds Go Unpunished". I actually had a good experience buying the car. The problem is - I cant drive it, register it or get insurance for it because they made some clerical errors rhat they refuse to fix. Somehow they issued the wrong vin number . Until they send me a live signature on the corrected paperwork with the corrected vin I cant use the car. It has been 15 days and 8 phone callls later- and crickets. I am a great customer- I ordered the car I wanted, it came early ( yeah ) I was s... read more
Business response:
I am sorry to hear your experience was not a positive one. This is not characteristic of our team or the service we strive to provide. The change in the paperwork has been completed and is on it's way to you. We appreciate your feedback as we are always looking to improve and will be discussing it at our next staff meeting to make sure we are more careful in the future.
I am late in writing this review because I needed to let everything play out from Subaru of America on how they handled things with this very dishonest dealership. I went to this dealership in February under the Subaru VIP Program and met with Gary Colfack a Sales Associate. Timmons accepted the VIP Certificate, the Sales Associate took my deposit and placed an order for my car and things couldn't have gone better. I received weekly updates, and finally an email stating that my car was here and that the dealership only neede... read more
Business response:
I hope stealing my car right out from under me was worth it.
I came in here for regular oil change and was quoted 2 hours for my wait. Over 2.5 hours later I was still waiting and no one came to tell me the status. When I finally asked, my car had not been worked on and to get the complimentary car wash would take an extra 30 plus minutes. When I approached the service rep, he was full of excuses and not one big apologetic for the wait nor apologetic for not giving me updates. I never had this experience at the service center in Subaru irvine. Will not come back here.
HORRIBLE!!!! Warning do NOT go to this location!!! Wasted 4 hours here this location has the worst customer service ever! Provided Information earlier in the day and Nothing was done.
Business response:
BIG Disappointment - Horrible Customer Service! Employees lack training!!!
Frequently asked questions about Timmons Subaru
How is Timmons Subaru rated?
Timmons Subaru has a 4.4 star rating with 1,890 reviews.
When is Timmons Subaru open?
Timmons Subaru is open now. It will close at 7:00 p.m.