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Romeo Subaru
- Automotive
- Saratoga Springs, NY
About this business
Location details
3002 NY-50, Saratoga Springs, NY, 12866, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Good service, service manager is great!
Business response:
Hi, Thank you for the kind words! We're glad you had a good experience and that our service manager made a great impression. We appreciate you choosing Romeo Subaru!
Inspection took almost 6 hours.
Business response:
Hi, Thank you for your feedback. We apologize for the extended wait time during your recent inspection. We understand how valuable your time is, and we're sorry for any inconvenience this may have caused. Please feel free to reach out to Patty Romeo-VanDyke at 518-741-8790 to discuss this matter further or if you have any concerns. We appreciate your understanding and hope to provide you with a better experience next time.
Had an appointment for recall work on radio head unit. On arrival there was a mechanic outside who was very friendly and helped me get where I needed to go. Check in was different. One guy working and he was looking for other guy, but in my 2.5 hours there he never appeared to show up. In the 2.5 hours I was there I saw 3 other customers come in for service so the load didn't seem very heavy on the front end. I watched my car pull into the carport and sit there for 30 mins. I walked out several times and saw plenty of he... read more
Business response:
Hello, I'm sorry to hear about the frustration you experienced during your recall appointment at Romeo Subaru. It's understandable to be disappointed with the delays, lack of communication, and uncertainty about your vehicle's status. We appreciate you sharing the details of your visit, and your feedback will be reviewed so the team can improve the experience for future customers. It's good to hear the waiting area was clean, but we regret that the rest of your visit fell short of expectations.
Overcharged from quoted price by almost $200, reported would stay with car but they documented dropping it off resulting in a 4 hour stay because other customers were marked as stay with car - no urgency to accommodate due to the mistake. Poor customer service especially with the miscommunication. Will not recommend and will not return.
Business response:
Hi, thank you for sharing your experience with Romeo Subaru. We sincerely apologize for the overcharge and the confusion that led to your extended wait. We understand how frustrating this must have been and regret that our service fell short of your expectations. Your feedback is valuable, and we will use it to improve our processes and communication going forward.
Made an appointment to get get my car serviced and inspected but they did not adhere to the schedule they agreed to. I ended up having to take my vehicle from them because after keeping it and extra day, they still had not brought my car in to get work completed. I had to take it back and now look for another dealership because I can't trust that when I make an appointment, that it will be adhered to. On top of it all, I had to call for updates and not the other way around. I only got a call from them telling me that the... read more
Business response:
Hi, we're sorry to hear about the inconvenience and lack of communication during your recent visit. We understand how frustrating it is to make an appointment and not have the work completed as expected. This is not the experience we want for our customers, and we truly regret the inconvenience it caused you. Please contact Patty Romeo-VanDyke at 518-741-8790 so we can learn more and work toward resolving this properly.
About 2 weeks after service at Romeo Subaru, I heard a very unsettling noise coming from the front of the vehicle. I took it to my personal mechanic and it turned out that the lug nuts were not tightened properly on the Driver Side Front Tire. I don't believe I would take my car to Romeo again. Also, they told me I had an oil leak but didn't know where it was and they also "forgot" to send me the video walk around where the technician explains possible faults with the vehicle. Just overall unprofessional and shoddy workm... read more
Business response:
Hello, we're truly sorry to hear about your experience and the issues you've encountered. Your safety and satisfaction are our top priorities, and it's clear we missed the mark. We understand your frustration and would like to address these concerns directly. Please contact Patty Romeo-VanDyke at 518-741-8790 so we can resolve this matter and regain your trust. We appreciate your feedback and hope to make things right.
Frequently asked questions about Romeo Subaru
How is Romeo Subaru rated?
Romeo Subaru has a 4.6 star rating with 847 reviews.
When is Romeo Subaru open?
Romeo Subaru is open now. It will close at 8:00 p.m.