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Romeo Subaru
- Automotive
- Saratoga Springs, NY
About this business
Location details
3002 NY-50, Saratoga Springs, NY, 12866, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
The folks at Romeo Subaru were awesome. My check engine light came on as I was driving south on 87 on a Friday afternoon. They took my Forester in immediately, figured out the issue, determined it was covered under warranty and fixed it in an hour and a half. I was so pleased. Barry was terrific; kind people and great service.
Business response:
Hi, Thank you for sharing your experience! We're so glad Barry and the team at Romeo Subaru were able to assist with getting your Forester back on the road quickly. It's great to hear you were pleased with the service and care you received.
Quick and reasonable price on an oil change.
Business response:
Hello. Thank you for sharing your experience I am glad to hear the oil change was quick and reasonably priced We appreciate your business
Friendly, professional customer service people. Car was serviced in a timely manner with no surprises when I received the bill. Not much more anyone could ask for. They get a solid thumbs up.
Business response:
Hi, and thank you for the great feedback! We're glad to hear our team provided friendly, professional service and that everything went smoothly with your visit to Romeo Subaru. A solid thumbs up means a lot!
Quick and easy Thank you Barry.
Business response:
Thank you for your feedback! We're glad to hear that your experience was quick and easy. Barry is certainly a great asset to our team, and we're happy you had such a positive experience with him. We appreciate your business and look forward to serving you again!
Good service, service manager is great!
Business response:
Hi, Thank you for the kind words! We're glad you had a good experience and that our service manager made a great impression. We appreciate you choosing Romeo Subaru!
Inspection took almost 6 hours.
Business response:
Hi, Thank you for your feedback. We apologize for the extended wait time during your recent inspection. We understand how valuable your time is, and we're sorry for any inconvenience this may have caused. Please feel free to reach out to Patty Romeo-VanDyke at 518-741-8790 to discuss this matter further or if you have any concerns. We appreciate your understanding and hope to provide you with a better experience next time.
Overcharged from quoted price by almost $200, reported would stay with car but they documented dropping it off resulting in a 4 hour stay because other customers were marked as stay with car - no urgency to accommodate due to the mistake. Poor customer service especially with the miscommunication. Will not recommend and will not return.
Business response:
Hi, thank you for sharing your experience with Romeo Subaru. We sincerely apologize for the overcharge and the confusion that led to your extended wait. We understand how frustrating this must have been and regret that our service fell short of your expectations. Your feedback is valuable, and we will use it to improve our processes and communication going forward.
Made an appointment to get get my car serviced and inspected but they did not adhere to the schedule they agreed to. I ended up having to take my vehicle from them because after keeping it and extra day, they still had not brought my car in to get work completed. I had to take it back and now look for another dealership because I can't trust that when I make an appointment, that it will be adhered to. On top of it all, I had to call for updates and not the other way around. I only got a call from them telling me that they we... read more
Business response:
Hi, we're sorry to hear about the inconvenience and lack of communication during your recent visit. We understand how frustrating it is to make an appointment and not have the work completed as expected. This is not the experience we want for our customers, and we truly regret the inconvenience it caused you. Please contact Patty Romeo-VanDyke at 518-741-8790 so we can learn more and work toward resolving this properly.
About 2 weeks after service at Romeo Subaru, I heard a very unsettling noise coming from the front of the vehicle. I took it to my personal mechanic and it turned out that the lug nuts were not tightened properly on the Driver Side Front Tire. I don't believe I would take my car to Romeo again. Also, they told me I had an oil leak but didn't know where it was and they also "forgot" to send me the video walk around where the technician explains possible faults with the vehicle. Just overall unprofessional and shoddy workmansh... read more
Business response:
Hello, we're truly sorry to hear about your experience and the issues you've encountered. Your safety and satisfaction are our top priorities, and it's clear we missed the mark. We understand your frustration and would like to address these concerns directly. Please contact Patty Romeo-VanDyke at 518-741-8790 so we can resolve this matter and regain your trust. We appreciate your feedback and hope to make things right.
Frequently asked questions about Romeo Subaru
How is Romeo Subaru rated?
Romeo Subaru has a 4.6 star rating with 760 reviews.
When is Romeo Subaru open?
Romeo Subaru is closed now. It will open tomorrow at 7:30 a.m.