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Romeo Chevrolet of Glens Falls
- Car Dealers
- Glens Falls, NY
About this business
Location details
79-89 Dix Ave, Glens Falls, NY, 12801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I am really disappointed with how I was treated at Whitman. My Chevy Tahoe was towed there by Chevy Roadside. I called ahead to alert the service department that it was on the way. The battery was completely dead. They called me at the end of the day and said they were unable to find a problem. When I went to pick the car up the next day it had been left unlocked on the lot. They charged me $101 and the car wouldn’t start! When it finally turned on I was told to drive down the road-alone-and fill the car with gas. And they w... read more
Business response:
Hello Lauren, with every customer we strive to provide the upmost customer service and we apologize your experience didn't reflect that. When your Tahoe was dropped off we tested your starting & charging system, which were in working order. Your battery was also tested and wasn't low on voltage. We do not replace items that do not fail. If you would like to discuss further, please call (518) 792-2196 to speak to the service manager, Bob Phillips.
Attention Senior Citizens!!! Very very unhappy with the way this dealership and its staff (aside from the sales person Jamie who was great) handled our sale. I am also a local dealer in plattsburgh NY. My grandmother (whos husband my Grandfather owned several car dealerships and service stations from the 1960s and on in plattsburgh) was looking to purchase a used vehicle that she was familiar with and could easily drive, and being a former Toyota Dealer she had driven the Toyota Matrix several times. Whitemans had a used one... read more
Business response:
Hello, we received your review and it is unfortunate you feel this way. We always strive to provide the upmost customer service.
Recently stopped while car shopping. We had only stopped to take a look at the used cars onsite. We had a budget in mind and whitemans was NOT our only stop that day. Upon viewing a vehicle we saw price was out of range so we turned away and started to walk towards a different vehicle, at this point we were scooped up by an elderly guy asking what we were looking for etc. We engaged in this Conversation told him what we expected to get for our car and what we were looking to spend. While our car was getting “appraised” this ... read more
Business response:
William, at Whiteman Chevrolet we all strive to provide the upmost customer satisfaction, and we are sorry to hear you didn’t feel yours was up to par. I understand the general manager, Carolyn, reached out to you to discuss your concerns. Please call us at (518) 792-2196 if there's anything further we can assist with.
They don’t stand behind their word or product just like all the other dealerships these days. They buy junk cars from auctions and put them right on the lot before looking at them or fixing.
Business response:
Mr Sitterly, there are strict guidelines we have to follow based on New York State lemon law. We go above and beyond the minimum standards. We also offer certified vehicles and opportunity to purchase extended service contracts to cover beyond the manufacturer warranty. If you have a particular issue that you do not feel was handled or explained properly, you can contact the dealership and speak to management to discuss further
fair dealing is a load of crap. piece of Crap Whilhelm.
Business response:
Hello Mike, I looked into all our records and didn't see that you were in the dealership recently, for sales or service. If you could please call the general manager, Carolyn, to discuss at 518-792-2196 we would greatly appreciate it.
Because they don't care about what happens after the sale as I bought a car just three months ago and I have had problems with it and the service department didn't acknowledge what I said was wrong and they came up with a lame excuse and I had to take it back and get the real problem that I had told them about fixed correctly. Then I tell them that I believe that the rear bearings are going and they gave me a look like I didn't know what I was talking about. Come to find out, it was exactly what I said was wrong but know the... read more
Business response:
Hello Marsha, we are very disappointed to hear you are unhappy with your experience. After doing some research we discovered… -You declined service contract coverage that was offered to you -You have driven over 17,000 miles in 3 months which is 5x more than the average driver -Within the Used Passenger Vehicle Warranty terms only certain components are covered and states, “If the vehicle has 36,000 miles or less, this warranty is for 90 days or 4,000 miles whichever comes first.” -As goodwill gesture, we covered components... read more
I recently purchased a used car from them and In negotiations with Curt who is in appraisals and sales, we agreed on everything included and I would just need to spend $50 on the title after the fact(which is understandable) Now I receive a bill for $161.50? For plates and registration as well as the title when We agreed the registration would be included. In the first week I had to bring my car back for a broken seat heater and screeching in the brakes. Now a bill where I’m being charged for an extra $111.50? If I didn’t pu... read more
I have to say, I normally LOVE whitemans...my first new car I ever bought was from them, my husbands current car is through them...but due to our most recent dealings with the used car side, I am afraid I will never shop there again. My husband was shown a vehicle that he knew I would love, called me to come test drive it, which I did, and loved...only to be told it was already promised to someone else. And the next offer we received was that I could test drive a different vehicle, which was also in the process of being so... read more
Frequently asked questions about Romeo Chevrolet of Glens Falls
How is Romeo Chevrolet of Glens Falls rated?
Romeo Chevrolet of Glens Falls has a 4.5 star rating with 1,290 reviews.
When is Romeo Chevrolet of Glens Falls open?
Romeo Chevrolet of Glens Falls is closed now. It will open on Monday at 8:30 a.m.