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Moritz Kia of Hurst
- Car Dealers
- Hurst, TX
About this business
Location details
110 NE Loop 820, Hurst, TX, 76053, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
RecommendedFast and friendly the wait wasn't long, excellent service friendly people
Recommended
Recommended
Recommended
I’ve never been treated so badly at a car dealership, especially by the floor manager Demetrius who immediately was talking down to me because I was trying to be a smart consumer and save money. His first comment was “I told Patrick (sales guy) a pretty woman is gonna give you trouble”. I have all our interactions recorded, listening back was more frustrating because I was staying calm and kind… and selling myself short for how much I knew and saw through the BS. Within the first few minutes of meeting him, he told me I was ... read more
🤬My experience with Moritz Kia of Hurst started with them lying and blaming me for things they had screwed up on the car, and ended much the same way. The cherry on the top of their abusive cupcake of misery was the way they left me stranded on the side of the road in 109 degree, direct sun, Texas heat, with a dead battery. A dead battery that they neglected to tell me anything about 15 minutes prior when I picked up the car after they had it for a week. Did you catch that? I had the car in my possession for less than an... read more
Business response:
We appreciate you taking a moment to leave this review detailing your recent visit, Elizabeth. Please reach out to me directly whenever you have a free moment as I’d like to hear more about what happened and work together to come to a resolution. Joby Spradley Service Director 817-595-8301
Recommended*UPDATE* I even further do not recommend this dealership. I just got back from the windows being tinted finally. In direct sun, while I was no longer driving and able to look, I noticed every single door had streaks going down them. they didn't clean the inside doors after doing the tint. when I called to let them know, I was told I could go in and have it cleaned. I live 80 miles round trip from there. so guess who got to clean the doors. It was not disclosed that the Only way to open the trunk of my vehicle was the leve... read more
Business response:
Michele, I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Jazz Kazazic General Sales 817-595-8200
Extremely disappointed with the service I've received from this dealership. I placed an order for a 2022 K5 about a month ago. I was told the wait was about 2-3 months at the time and that ordering one was the best way to get one because they sell before they hit the lot. I'd heard nothing so I had a hunch to check in today, and apparently Kia canceled all K5 orders for the month of May! They now have to be resubmitted as a 2023 K5 order. A car that hasn't even been released yet! They don't even have a clue as to when the or... read more
Business response:
Murphy, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Moritz Kia of Hurst does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Jazz Kazazic General Sales 817-595-8200
They have had my car for 2 months now. they don't answer the phones or return messages. we were told it would be 3 weeks for our car to be ready and now here we are 2 months later and "the part is on back order" I have only talked to the clerk since NOONE returns messages, email, etc. they have "lost" my vehicle twice already. Its like pulling teeth to try to get any updates from them! Do not recommend.
Business response:
Nenna, Thank you for sharing your experience. I would like to speak to you about the details of your experience. Please contact me at your earliest convince. Sincerely, Joby - Service Manager - 817-595-8301
Frequently asked questions about Moritz Kia of Hurst
How is Moritz Kia of Hurst rated?
Moritz Kia of Hurst has a 4.7 star rating with 5,213 reviews.
When is Moritz Kia of Hurst open?
Moritz Kia of Hurst is closed now. It will open tomorrow at 8:30 a.m.