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Moritz Kia of Alliance
- Car Dealers
- Fort Worth, TX
About this business
Location details
11210 N Fwy, Fort Worth, TX, 76177, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Have been calling for 2 weeks to get my refund from 2 warranties I bought with my Telluride. They are impossible to get a hold of AFTER you purchase!
I strongly advise against choosing this place. I brought my car in for an engine recall, and while the engine was fixed, they caused damage to my car's bumper. The bumper had some previous repairs, but it was not in the state it was returned to me. The manager, Charlie Field, was unhelpful when I asked for assistance in restoring the bumper to its original state, stating that they could not do anything about it. I am now uncertain how much it will cost to have the bumper repaired. I have attached before and after pictures to... read more
Business response:
Thank you for taking the time to share your recent experience at Moritz Kia Alliance. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Best, The Moritz Kia Alliance Team
My family and I have been longtime patrons of Moritz Kia (Hurst, mostly), bought a few cars, routine service, etc. While I can give great marks to the Hurst location in sales and service, I definitely cannot at the Alliance location. I'm not sure why Moritz Kia Alliance even bothers taking appointments. I had a 9:00 am appointment which I arrived to at 8:54 am. My brakes were making a scraping sound at low speeds. The person who checked me in was not the service advisor that I booked the appointment with and when check... read more
Business response:
Thank you for taking the time to share your recent experience at Moritz Kia Alliance. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Best, The Moritz Kia Alliance Team
DO NOT LEASE A VEHICLE FROM KIA UNLESS YOU WANT TO GET STUCK PAYING PROPERTY TAX BECAUSE THEY DIDN’T SEND YOUR AFFIDAVIT TO THE STATE! THEIR FINANCE CUSTOMER SERVICE SUCKS AND THE DEALERSHIP DOESN’T HELP AFTER THEY MADE THEIR DEAL.🤬🤬
Business response:
We acknowledge your review and are currently looking into the events you’ve detailed.
Extremely poor service experience. The service lane failed to resolve any issues with my vehicle; from replacing a faulty and/or poorly engineered fender cover that came lose, striking my tire and banging beneath my vehicle to trying to convince me a inadequate stitching of a seam is a snag. The gentleman “thought” he could pull something over on a female, but all he did was show his inadequacies. I purchased a KIA for the warranty- now the first thing I want to do is get rid of it and purchase a FORD. I am so disappointe... read more
Business response:
Angela, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. We would like the opportunity to speak with you to work on resolving this issue. Please contact us at your earliest convenience. Best, The Moritz Kia Alliance Team
I would prefer not to buy from them again if I can help it. If you do use them, review the numbers for accuracy when finalizing your paperwork.
My wife recently took her car in for service and tried to tell her that she needed over $300 in other maintenance items. When I asked about this service and whether or not the manufacturer recommends this as scheduled maintenance, I got a total BS answer that tiptoed around the question. Then I asked why they would recommend maintenance that is not part of Kia’s recommend intervals, I was told about the need for fuel induction service based on the age of the car and reduced mileage. I used to hock this crap when I worked ... read more
Business response:
We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly. Best, The Moritz Kia Alliance Team
RecommendedI would Recommend, but on limited basis. Oil changes, rotate tires, they do a good job. However, we took my daughters car in for a noise coming from the cluster panel. I told the service dept, that it sounds like a shorting out wire. They drove it and said they could hear it. My daughter said it’s still making the noise, my daughters fiancé said he hears it. I told the service dept that they would have to probably pull the cluster panel to actually find the problem. Also, when my daughter turns sharply, she said it sounds as... read more
Business response:
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, The Moritz Kia Alliance Team
Call every weekend and never can schedule appt for simple oil change always booked !
Business response:
Thank you for alerting us to this issue, Sandy. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experience. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Best, The Moritz Kia Alliance Team
Frequently asked questions about Moritz Kia of Alliance
How is Moritz Kia of Alliance rated?
Moritz Kia of Alliance has a 4.7 star rating with 4,438 reviews.
When is Moritz Kia of Alliance open?
Moritz Kia of Alliance is closed now. It will open on Friday at 8:30 a.m.