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Moritz Kia Alliance Service Center
- Other
About this business
Location details
76177, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My service appt took almost 3 hours. After 2 hours, I was informed that they were having issues with the recall and that I would have to come back. I asked about the service and they had no clue about that. Even though my appt was for the service.
Business response:
Jose, thank you for your feedback. We understand your frustration regarding the length of your appointment and the confusion surrounding the recall and scheduled work. We appreciate you taking the time to share your experience, as feedback like yours helps provide valuable insight into the customer experience at Moritz Kia of Alliance.
No one greeted me. I walked in with two people just sitting there. My appointment was at 1, and I got there at12:40 for an oil change and quick recall fix. Was told 1 1/2 hours, but finally left at 3. Asked if they could show me how to remove the tow hitch cover, but the tech could not.
Business response:
Hi Robin, we are sorry to hear about your visit to Moritz Kia of Alliance Service Center. Not being greeted upon arrival, followed by a longer wait than expected, is understandably frustrating. We also understand your disappointment regarding help with the tow hitch cover. Your feedback will be shared with our team for review to help improve communication and overall efficiency.
Told me my car was okay to drive, left and it broke down on me on the highway. Called bc it clearly needed to be towed and the dealership takes zero responsibility, offered zero help and hung up on me.
Good customer service 👍
Business response:
Hello Sarah, It's great to hear that you had a positive experience with us during your recent visit! We're glad our staff provided you with good service as well. Thank you for choosing Moritz Kia of Alliance, and we hope to see you again soon!
Very courteous service provider
Business response:
Hello Sarah, It's wonderful to hear that our staff was so courteous and helpful during your recent visit! We're so glad you had a positive experience! Thank you for choosing Moritz Kia of Alliance, and we hope to see you again soon!
Pros: turn around time was good. facilities were clean and i appreciated the wifi. Cons: price is high and then you charge 3% additional for use of credit card. the 3% is a big headwind for me.
Business response:
Thank you for the feedback, Barry. It’s great to hear you appreciated the quick turnaround, clean facilities, and WiFi at Moritz Kia of Alliance. We also appreciate you sharing your concerns regarding pricing and credit card fees, and your comments will be shared with our team.
Brian is a great representative of Alliance Moritz Kia dealership. Service was performed in a timely manner. Brian explained the services in a manner that a customer can understand what was done to my 2024 Kia telluride.
Business response:
Darrell, thank you for sharing your experience with Moritz Kia of Alliance! It’s great to hear Brian made everything easy to understand and provided such professional assistance.
Checked all my concerns and explained the issues clearly.
Business response:
Darrell, thank you for the thoughtful review for Moritz Kia of Alliance! It’s great to know all of your concerns were addressed clearly and professionally.
Other than the guy with his shoes off sleeping in the chairs like it was a bed in a homeless encampment, it was fine.
Business response:
Travis, thank you for your feedback. We appreciate you sharing your concerns regarding the environment during your visit and will make sure your comments are reviewed internally.
Frequently asked questions about Moritz Kia Alliance Service Center
How is Moritz Kia Alliance Service Center rated?
Moritz Kia Alliance Service Center has a 4.7 star rating with 4,855 reviews.
When is Moritz Kia Alliance Service Center open?
Moritz Kia Alliance Service Center is closed now. It will open on Monday at 9:00 a.m.