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Moritz Kia Alliance Service Center
- Other
About this business
Location details
76177, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Car serviced promptly. Review for battery was appreciated because I often drive solo.
Business response:
Julia, thank you for your thoughtful review! We're glad your vehicle was serviced promptly and that the battery inspection provided added peace of mind. Thank you for choosing Moritz Kia of Alliance. We appreciate your support!
I purchased my Kia Sorento with 24000 miles back in October or November. I drop the vehicle off for service in March or April this year at 30000 miles. The transmission was replaced. Unbelievable. I dropped the vehicle again because I still hear that thumping noise when I start my car. They had my vehicle for over a week... didn't hear anything from anyone. I called and someone told me that my vehicle was assigned to a mechanic. No other information given. Later it was told to me that they didn't find anything wrong. I hear ... read more
Car has a "critical" repair but still cannot get an appointment or a response to getting a better time scheduled.
Business response:
Shane, thank you for sharing your feedback. We're sorry to hear you've had difficulty scheduling an appointment, especially with what you believe is a critical repair. We understand how frustrating that can be and appreciate you bringing it to our attention. Your comments will be shared with our team as we continue working to improve communication and scheduling for our customers.
Car wash was not the greatest, since they did not wipe it down. Windows and car had water spots
Business response:
Thank you, Shara, for your feedback. We appreciate you sharing your thoughts about the car wash, and we'll keep your comments in mind as we continue working to provide a great experience at Moritz Kia of Alliance.
Tried to tell me nothing was wrong with sound system Took in for warranty as system was skipping on and off. They said it was fine started doing it again as soon as I left the dealership
My car has been at the service department 3 times for a failure of the Active Air Flap (AAF) system and the problem has not been resolved as I write this opinion. So, I am driving a car with a failure code that Kia has not been able to solve.
Business response:
Carlos, thank you for sharing your feedback. We understand how frustrating it is to continue experiencing the same issue after multiple visits. Our team at Moritz Kia of Alliance would appreciate the opportunity to review your situation further and work toward a resolution. Please reach out to us at your convenience.
The service center has been nothing but a terrible experience working with them over the last couple months. The people eclectically the service manager is extremely rude.
Business response:
Ashley, thank you for your feedback. We're sorry to hear your experience did not meet expectations. The team at Moritz Kia of Alliance would appreciate the opportunity to learn more about your concerns and discuss them with you directly. Please reach out when you have a chance.
Slow. Bad customer service
Business response:
Pete, thank you for sharing your feedback. It’s disappointing to hear your visit did not meet expectations regarding wait time and communication. We value your input and will use it to help improve the experience at the Moritz Kia of Alliance Service Center.
Paul is awesome! I am so happy he is back!!! I actually only trust a few of the people that work in the service section and absolutely zero in your sales dept. I even saw my previous salesman (Joseph) who walked the other way but that figures since he ghosted me as soon as he got the money and just as the problems started. Honestly, Paul is the only reason I ever return to this dealership. I’d never recommend y’all for sales but always for service with Paul!
Business response:
Amy, thank you for your feedback! It’s wonderful to hear Paul has consistently provided the level of care and attention you value. We appreciate your loyalty to Moritz Kia of Alliance and your recognition of his efforts.
Frequently asked questions about Moritz Kia Alliance Service Center
How is Moritz Kia Alliance Service Center rated?
Moritz Kia Alliance Service Center has a 4.7 star rating with 4,855 reviews.
When is Moritz Kia Alliance Service Center open?
Moritz Kia Alliance Service Center is closed now. It will open on Monday at 9:00 a.m.