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Commonwealth Honda
- Car Dealers
- Lawrence, MA
About this business
Location details
6 Commonwealth Dr, Lawrence, MA, 01841, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
It seemed like the typical bait and switch tactic. We live 3 hours away so travel to the Honda dealership was time consuming. We brought our trade in car and arranged for purchase of a new vehicle. We had all of the paperwork in order and we agreed on the purchase price and the amount of the trade in. They did not have a vehicle on the lot so we had to wait two months until the vehicle was assembled and delivered to the dealership. We travel to the dealership and then the oh by the way started. Your car has depreciated by $2... read more
Business response:
Dear David, We apologize for any inconvenience you experienced during your visit to Commonwealth Honda. We understand that the situation with the trade-in value was frustrating and we apologize for any miscommunication. We strive to provide excellent customer service and will address this issue with our team to ensure it doesn't happen again. If you have any further concerns, please don't hesitate to contact us at info@shopuslast.com. Best Regards, The Commonwealth Honda Team
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Never ever shop here. They offer you a price and then back down on it. Not to mention that their price is higher than most dealerships around. All they were interested in doing was pushing the used certified car vs the new 2020 Honda. Supposedly you couldn’t test drive the 2020 Honda because it wasn’t checked or something foolish like that. Never mind the slogan, shop us last. It should be shop us never!!
Business response:
Hi Shirley, The exact vehicle you were wanted (white on black CR-V) was not Pre-Delivery Inspected by our service team and could not be driven yet, your salesperson was correct in this. We could of driven a like model, but unfortunately we failed in doing so. We were upfront on the pricing during your emails and you had stated a dealer had a lower price but you still came to visit. We offered the preowned CR-V because it fit closer to the budget you wanted to be in. If the new car is not within the financial budget you... read more
The wait is always too long
Business response:
We apologize Tom, the holidays are very busy for us as we try to accommodate every customer. sorry for the inconvenience.
if somoeone makes an appointment, Commonwealth Honda will make you wait for service. I waited an hour and a half and counting for an oil change when I had an appointment. Service here sucks
I am so disappointed with my experience here. “Shop us never again, you’ll be glad” should be their slogan.
They always forget to call me when me car is ready from service. My only complaint after being with them for 7 yrs.
I arrived at 3:38 for an oil change they close at 4. They refused to to take me for an oil change. My car had 5% Oil left. He told me to come back Tuesday...
Seriously two hours for an oil change and I'm still here. Never again.
Frequently asked questions about Commonwealth Honda
How is Commonwealth Honda rated?
Commonwealth Honda has a 4.5 star rating with 2,823 reviews.
When is Commonwealth Honda open?
Commonwealth Honda is closed now. It will open at 9:00 a.m.