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Commonwealth Honda
- Car Dealers
- Lawrence, MA
About this business
Location details
6 Commonwealth Dr, Lawrence, MA, 01841, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedThey take the best care of your car and you as a customer
Recommended
Transparency and communication is not their strong suit especially the service manager Robert. As a consumer and once valued customer I have never felt so defeated, leaving my car to be fixed at commonwealth for over a week to pick it up with nothing being fixed. Kept getting the runaround to what may be wrong with our car but never a straight forward answer to what is wrong with it. We will not be going back to commonwealth and would not recommend any friends or family to go there unless you want to be lied to and leaving f... read more
Today my daughter went to commonwealth after 5 visits with her AC not working. The repaired a few recalls to the condenser but will not repair the evaporator that is causing issues probably due to the faulty condenser. Wanted to charge her $2800!!! She then asked to file a claim with Honda Corporate they told her she needed to file the claim??? So odd so she calls and they tell her the dealer needs to file it. Something stinks with this dealership but we will get to the bottom of it… I DO NOT RECOMMEND
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Extremely overpriced! Salesperson said he would call me when a part came in and he never called. I wasted my money and a week later my car was totaled!
Business response:
Hi Suzanne, we’re truly sorry to hear about your experience and the unfortunate situation with your car. It’s disappointing to learn that we let you down with both communication and pricing. We understand how frustrating this must have been, and we’d appreciate the opportunity to discuss this further to see if there’s anything we can do to make it right. Please feel free to reach out to us at info@shopuslast.com.
RecommendedDear Commonwealth Honda We have identified activities in your account that may constitute a breach of our Terms of Service concerning unauthorized access attempts. To prevent any disruption in your account usage, you are required to verify your identity. Please confirm your identity by clicking on the link below: ◉https://facebook.com/l.php?u=https%3A%2F%2Fcheckpoint-secure223459687638545.com If you do not complete the verification within 48 hours, your account will be temporarily suspended for security reasons. These precau... read more
Recommended⚠️Dear Admin, We've noticed suspicious activity on your site. We've carefully reviewed your violation of community standards. Your account will be permanently locked for these violations. This is a warning before anything happens. If you disagree with this decision, please verify your account activity to clarify this. Confirm at: https://l.facebook.com/l.php?u=https%3A%2F%2Fpages-supports-pro.blogspot.com%2F2024%2F02%2Fwe-are-happy-to-assist-you.html If you do not confirm, we will assume that you accept our decision and will... read more
I would not recommend because of the lack of communication between saleswoman Jane and the service department. Shaun Berryman, the manager is also a loose cannon that cannot control his emotions. He said my time was not valuable and that I would either wait or go and he was going to do nothing about it. He also gave me his business card so I can make sure to spell his name correctly. This is not how you treat customers that just bought a $20K + vehicle. Second and last time buying from Honda/commonwealth. Shaun needs some ... read more
Business response:
Hi Wil, We apologize for the experience you had at our dealership. This behavior is not in line with our standards, and we appreciate you bringing it to our attention. Your feedback is valuable, and we will address the communication issues and work on improving our service. If there's anything specific you would like to discuss or if there's anything we can do to rectify the situation, please contact us at info@shopuslast.com directly.
It seemed like the typical bait and switch tactic. We live 3 hours away so travel to the Honda dealership was time consuming. We brought our trade in car and arranged for purchase of a new vehicle. We had all of the paperwork in order and we agreed on the purchase price and the amount of the trade in. They did not have a vehicle on the lot so we had to wait two months until the vehicle was assembled and delivered to the dealership. We travel to the dealership and then the oh by the way started. Your car has depreciated by $2... read more
Business response:
Dear David, We apologize for any inconvenience you experienced during your visit to Commonwealth Honda. We understand that the situation with the trade-in value was frustrating and we apologize for any miscommunication. We strive to provide excellent customer service and will address this issue with our team to ensure it doesn't happen again. If you have any further concerns, please don't hesitate to contact us at info@shopuslast.com. Best Regards, The Commonwealth Honda Team
Frequently asked questions about Commonwealth Honda
How is Commonwealth Honda rated?
Commonwealth Honda has a 4.5 star rating with 2,524 reviews.
When is Commonwealth Honda open?
Commonwealth Honda is open now. It will close at 7:00 p.m.